Latest Inspection
This is the latest available inspection report for this service, carried out on 30th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Croft Acres.
Annual service review
Name of Service: Croft Acres The quality rating for this care home is: The rating was made on: two star good service 0 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shirley Samuels Date of this annual service review: 2 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15 Hibberd Road Malin Bridge Sheffield South Yorkshire S6 4RE 01142340016 01142316729 croftacresltd@btinternet.com None Croft Acres Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Croft Acres is a care home providing personal care. Accommodation is provided for 24 people. The home is privately owned by Mrs Pamela Bradshaw and is situated in a residential area not far from Hillsborough centre. There is good access to public transport, services, shops and amenities are close by. The home is purpose built with accommodation provided on two floors, which are accessed by a lift. Accommodation is provided in 24 single rooms. There is a lounge on each floor and two dining rooms on the ground floor. The home is served by a central kitchen and laundry. Sufficient bathing facilities are provided. There is a car park at the front of the home surrounded by raised flowerbeds.
Annual Service Review Page 2 of 6 0 1 1 0 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The manager completed an Annual Quality Assurance Assessment (AQAA). In this document she told us what the service did well, how the service had improved in the last 12 months and what plans were in place to improve over the next 12 months. We looked at information received from the home and other agencies since the last inspection. We spoke over the phone to two people using the service, two staff and two relatives, to obtain their views. What has this told us about the service? The manager sent the Annual Quality Assurance Assessment (AQAA) when we asked for it. This information showed that the views of people were valued. People using the service gave the following comments. They got onalright with the staff, they had no complaints and the care was generally quite good. They told us there were a lot of new, young staff and they did not always feel comfortable being cared for by younger people. They did say however, that they appreciated that staffing would sometimes change and that everyone was entitled to a chance to prove they could do the job. We received a comment that standards had gone down but there were no specific examples given. We were told that there were some opportunities to take part in activities. People told us they were encouraged to take part if they wished. People were satisfied with the health care support they received and were able to access health care professionals. Relatives gave the following comments. The staff were brilliant, all good carers and that the manager was very supportive of relatives as well as the person using the service. They told us they knew how to make a complaint and felt they could approach the manager if they had any problems. Relatives said they were able to visit the home at any reasonable time and were made welcome. They were offered the opportunity to comment on the service by completing questionnaires. They said the staff provided a very good standard of care and they were patient and attentive. They told us they knew about the complaints procedure. One relative said they had made a complaint in the past. They said they were satisfied with the outcome. The manager had discussed the issues with them and took action to remedy the problem. There had been one complaint made to us about the standard of care provided by the home. We asked the home to investigate and respond to the complainant. The complainant was responded to. However the response was inadequate and did not reflect the investigation, findings, outcome or whether the complaint had been upheld or not. Annual Service Review Page 4 of 6 At the time of this review we were examining evidence of the investigation carried out by the home. We will respond to the complainant and write to the home about any improvements they need to make. Staff gave the following comments. They received regular training, including, moving and handling, health and safety, safeguarding, fire safety and pressure area care. They said the manager and the owner spent time with people using the service and the staff. They said activities were provided and people could choose whether or not to take part. They said staff worked well as a team and there were enough staff on duty at all times. In the AQAA the manager told us as a result of listening to people,the following action had been taken. The menus had been changed and the breakfast times adjusted. This meant people received the meals they enjoyed at a time more suitable for them. Outside seating had been changed to make sure people could be seated comfortably. Some of the more larger pieces of furniture in peoples bedrooms had been replaced with smaller pieces to allow more room. In the AQAA the manager added, she felt the environment was homely and safe. Meetings were held and questionnaires sent out, to make sure people had the opportunity to comment on the service. We looked at the information in the AQAA. Our judgement is that the home continues to provide a good service. They know what further action they need to take to improve the service and have highlighted ways of doing this. The home continues to let us know about the things that have happened since the last key inspection. They work well with us and have shown us that the service provides good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30/09/10 However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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