Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Croft Avenue Residential Home.
Annual service review
Name of Service: Croft Avenue Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 0 0 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Jinks Date of this annual service review: 2 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Wordsworth Street Penrith Cumbria CA11 7RJ 01768867155 01768210759 Telephone number: Fax number: Email address: Provider web address:
www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 0 40 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Dementia - Code DE. The maximum number of service users who can be accommodated is: 40. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Croft Avenue is a care home registered to provide care for forty older adults. The home is owned and run by BUPA Care Homes. The home is located in a quiet residential area of Penrith and is approximately half a mile from the town centre and local facilities and amenities. Accommodation is offered on the ground and first floors, there are three sitting rooms, two dining rooms, a treatment room, general offices, kitchen and laundry on site. The home has a passenger lift. A call bell system is operational
Annual Service Review Page 2 of 6 1 0 0 1 2 0 0 8 throughout the home. There is a well-attended garden and car parking is available to the front of the home. Details of the current fees, copies of the latest inspection reports and information for prospective residents about Croft Avenue, are available from the manager at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that is filled in once a year by all providers. It focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the home. Surveys returned to us by people who live at Croft Avenue. We did not receive any from the staff that work there. The previous key inspection report and annual service review, particularly where requirements and recommendations may have been made to help make improvements to the service. We also checked whether there have been any complaints made about the home or whether there have been any matters regarding the safeguarding of vulnerable adults (abuse). We have been notified by the provider of two complaints about the home, which were investigated by the manager. We have not received any reports of anything abusive happening at the home. What has this told us about the service? Ms Shearer, the manager at Croft Avenue sent us the annual quality assurance assessment (AQAA) when we asked for it. She provided us with information about the service particularly where improvements have been made and where further improvements are planned. At our last visit to Croft Avenue we did not make any requirements or good practice recommendations. The AQAA provides basic information about Croft Avenue and the manager has identified some of the strengths of the home, areas where further improvements can be made and plans for how those improvements will be implemented over the next year. From all of the information we looked at, our judgement is that the home generally continues to provide a good service. We sent surveys to some of the people that live at Croft Avenue and two were returned to us. Some people had received some support from their relatives or friends to complete the surveys. We did not receive any surveys back from relatives or staff that work at the home. People indicated that they were given enough information about Croft Avenue to help them make their decisions to move there. They told us that they are usually able to make their own decisions about their daily life. They also told us that they can choose what they want to do at all times, including the weekends. People told us that the staff Annual Service Review Page 4 of 6 usually listen and act on what is said and that the staff treat them well. The people who completed surveys told us that they know about the complaint process and know who to speak to if they are not happy about something. The manager told us that people using this service have comprehensive plans of their health and social care needs and that these are regularly reviewed and updated. This helps to ensure that people receive the care and support they need, when they need it. She also told us that there is an activities programme available at the home and that residents may choose to join in the things that interest them. There is a varied menu at the home that is based on the residents own preferences. The manager told us that improvements are planned for the seating arrangements in the dining room. This will help to help make meal times a more pleasant experience. The manager told us that staff are provided with training and that most of the mandatory training such as manual handling, health and safety and safeguarding vulnerable adults (abuse), is up to date. She added that improvements have been made over the last 12 months regarding staff gaining National Vocational Qualifications (NVQ). Most of the staff at the home have gained a relevant NVQ (National Vocational Award). There is a training plan in place at the home and staff are encouraged to keep their skills up to date. The manager said that the home has a good record of staff retention. This helps to ensure that people using this service receive consistent support from people they know well and trust. The information supplied in the AQAA states that the service has not reviewed or updated most of their policies and procedures for several years. The manager should ensure that these documents are regularly reviewed and updated to ensure that they still comply with current legislation and good practice guidelines. Some of the comments we received from our surveys included: The home provides a friendly, warm and comfortable atmosphere. I would like more fresh air. It is stuffy in the home and I have to go outside for fresh air. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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