Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Culby House.
Annual service review
Name of Service: Culby House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 2 2 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Culby House 32 Warwick Road Cliftonville Margate Kent CT9 2JY 01843298887 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mrs Jean Kelly Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Culby House is a small family style home occupying a terraced property with three bedrooms for residents use on the first and second floors. Residents have their own lounge/diner overlooking a small, enclosed patio area to the back. The registered provider/manager, Mrs Kelly, lives at the home with her children and has a separate lounge, dining room and bedroom accommodation for family use only. The residents
Annual Service Review Page 2 of 6 have one toilet and a bathroom for their use and there are separate facilities for the family members. The home is situated in a residential area of Cliftonville, close to shops and other communal facilities. Parking is on-street. Mrs Kelly is the main carer but there is a volunteer, who regularly helps out. For information regarding fees please contact the provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us numerical and statistical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned their Annual Quality Assurance Assessment (AQAA) when we asked for it. This document was completed in sufficient detail stating the information that we requested. It provided a summary of the aspects of the service that have been developed and could be improved upon. We reviewed the information contained within the AQAA and it is our judgement that they continue to provide a good service for the people who use it. Surveys were returned by two service users both providing positive feedback about the home and support received. One individual commented when asked what the home could do better wrote Everything is ideal at the moment also stating that the food is good and the housework done well. Another person commented that Culby House can be considered to be one of the best homes and try their best to please people. No complaints or concerns have been received by us in connection with service over the last 12 months and we have not been notified of any Safeguarding Vulnerable Adult alerts relating to the home. In the AQAA the service has stated that no complaints, concerns or allegations have been made since the last key inspection. At the last key inspection no requirements and two recommendations were made Annual Service Review Page 4 of 6 under the Care Standards Act 2000. There is evidence contained within the AQAA that these issues have or are in the process of being addressed. The home continues to let us know about things that have happened since the last inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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