Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Daisy Vale House.
Annual service review
Name of Service: Daisy Vale House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Dawn Navesey Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Daisy Vale Terrace Thorpe Wakefield West Yorkshire WF3 3DS 01924822209 01924872619 daisyvale.house@craegmoor.co.uk www.craegmoor.co.uk J C Care Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 16 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Daisy Vale House is owned by J C Care, which is a subsidiary of Craegmoor Health Care. The home is registered to provide care and accommodation for up to sixteen adults who have a learning disability. Daisy Vale House was adapted and extended to provide the present accommodation. It was originally a Methodist chapel. There is a good amount of communal space including a large lounge, a dining room and a quiet room. There are fourteen single bedrooms and one double. There is a well-kept garden area to the front of the home facing on to the main road and on the road parking, in the cul-de-sac. There is a designated car park, however this is rarely used as the surrounding households use the area for parking. It is within easy walking distance of local amenities, which are well utilised by people who use the service and is well served by public transport. The fees charged by the home are available by contacting the manager. Information about the home including a Statement of Purpose, Service User Guide and previous inspection reports are available at the home. The last inspection of this home was on 15th November 2007. The last
Annual Service Review Page 2 of 7 None annual service review of the home was on 3rd September 2008. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. The previous annual service review. What has this told us about the service? The home sent us their annual assurance assessment (AQAA) when we asked for it. It was detailed and gave us good information about the service. We looked at the information in the AQAA and our judgement is that, in the main, the home is still providing a good person centred service and they know how they are going to make further improvements to the service. For example, in the AQAA, the manager said they want to improve the service, saying, To continue to support all service users to gain confidence in their skills to become more independent, giving them choices, sourcing more activities in the community. Encouraging work placement for service users who have the skills. To support and give the service users the confidence to have more choice in their health care, making appointments, attending appointments. Training to be sourced to be for healthy eating. She also told us of a number of improvements that have been made to the service since our last visit to the home. These included: We are continuing improving on person centred care plans based on preference and choice. Each service user has a named key worker and is involved in developing an individualised person centred plan detailing current needs/goals/aspiration and staff Annual Service Review Page 4 of 7 intervention required. This includes discussions with the service users about how they are feeling and views on what actions are required by staff. Service users now access the facilities in the local community hairdresser etc. Daily recording of food has improved and through your voice meetings menus are chosen weekly. Meal times are encouraged to be relaxed and flexible to suit the service users wishes, service users plan their weekly menus and variations or alternative meals are available. They have good systems in place to make sure people who use the service have their views listened to and acted upon. In the AQAA, the manager said: We hold your voice forum meetings, all the service users are invited to attend. Three Service Users have been nominated to represent the people who live at Daisyvale the meetings are held on a monthly basis they are minuted and sent to the Divisional office so their views can be heard. We also have an area conference every three months where a service user of the home is nominated to represent everyone. Everyone who lives in the home puts their views forward these are again minuted and sent to Divisional and head office. We give Service users questionaires to gain the views of the running of the home this includes the external and internal environment, personal care, visits from family, communication, reviews complaints also staff and manager. We received comments from three people who use the service or their relatives. They were, in the main, positive about the service, care and support they receive. Their comments included: Provide a caring home for (name of person) The atmosphere at Daisy Vale is great My brother and I very welcome when we visit - we feel part of the Daisy Vale family They are very aware of her medical needs The staff are kind and caring and very good at stopping me worrying If we have any concerns or plans for (name of person) we feel free to discuss them with the staff who are always supportive in carrying out suggestions. However, one person was disatisfied with the service provided. They said they were happy with the manager and staff and know that their relative is happy at the home and on the whole well looked after. They did however, go on to say that they felt there was very little activity organised at the home and that people were not encouraged to maintain their skills of independence. They said they felt this was at times due to lack of staff available. They told us they had brought this to the attention of the manager. We also discussed these issues with the manager, who said they had been taken
Annual Service Review Page 5 of 7 seriously as a matter of concern and she was looking in to how to increase activity and staffing levels. She said they were currently reviewing peoples needs with their care managers to make sure needs were being fully met. We also received comments from a social care professional. They said they were happy overall with the service at the home. Their comments included: My client appears very happy- although may benefit from access to other daytime opportunities i.e. having more choice. They do contact me when discussing my clients needs. We also asked staff to comment on the service. This is a selection of comments received: Lucky to have a loving and super caring manager. She is always concerned about wellbeing of service users and the entire staff We meet individuals needs well. Staff also spoke highly of their training and induction. They said it covered everything they needed to know to do their job, very well. They also said they regularly got opportunity to meet with their manager to discuss their role and that they always had enough staff to meet peoples needs properly. The home continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. This has included making referrals to other agencies for support. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We have not received any concerns about the home in the last year. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every 3 years. The completion of the risk assessment and annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 13th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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