Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Darley Dale.
Annual service review
Name of Service: Darley Dale The quality rating for this care home is: The rating was made on: two star good service 2 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Adam Parker Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 35 Libertus Road Cheltenham Glos GL51 7EN 01242513389 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mrs Mary Rebekah O`Connor Number of places (if applicable): Under 65 Over 65 0 13 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Darley Dale is a small family run care home on the west side of Cheltenham town; it is situated close to local amenities, bus services and the main railway station. The house is Victorian and has been extended to provide accommodation for thirteen older people. The ground floor has a large dining/lounge area with the kitchen adjacent to it. Laundry facilities are situated outside in the small courtyard. Accommodation is provided in single rooms, eight of which have en-suite facilities. There are three communal bathrooms that provide assisted bathing. Bedrooms are situated on the ground and first floor. There is a shaft lift for easy access between floors. The home has a secluded rear garden where people can sit, and a small parking area near the entrance at the side of the home. The home provides copies of the Service User Guide and the latest inspection report for people to see before admission. The weekly fees charged by the home are the same as the current Community Adult
Annual Service Review Page 2 of 6 2 2 1 2 2 0 0 8 Care Directorates (Social Services) level for older people, there are currently no extra payments for care or `top ups? required. The manager will provide the information on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any survey forms that we received from people who use the service and their relatives. The previous key inspection. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA). This was completed in full and gave us all the information we asked for with the sections on what the home could do better completed with a good degree of careful thought. The AQAA told us how the views of people who use the service are sought through questionnaires and residents meetings. As a result of listening to the views of people who use the service a number of changes have been made such as incorporating residents choices into the meals provided, refurbishing a bathroom and providing more board games for residents. There are also plans for the home to have its own website. The AQAA also described how the service aimed to meet the National Minimum Standards and a how the service user guide has been updated with a copy given to each resident. as well as refurbishment of the kitchen. In addition all staff had completed training in adult abuse awareness. The home also has plans to provide further training to staff and for further refurbishment of some areas of the home. We received one survey form from a resident of Darley Dale which they completed with the help of a relative. The resident indicated that they Always received the care and support they needed and that they Always liked the meals at the home. Although they also indicated that they did not know how to make a formal complaint. Comments were that the home did well with the general care of the residents and that the home was Very clean and caring. The AQAA told us that the service had not received any complaints in the twelve months prior to October 2009 and that there were no safeguarding referrals made about any of the residents. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 The service was last inspected on the 22nd December 2008. We are not going to change our inspection plan, and will do a key inspection by 22nd December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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