Latest Inspection
This is the latest available inspection report for this service, carried out on 10th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dawn Residential Home.
Annual service review
Name of Service: Dawn Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 2 0 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cott Lane Dartington Totnes Devon TQ9 6HE 01803862964 01803840979 dawnresthome@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Kenneth Ian Barker,Mrs Gillian Moira Barker Number of places (if applicable): Under 65 Over 65 0 18 The maximum number of service users who can be accommodated is 18. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dawn is a detached residential home that is set in an acre of grounds with scenic rural views. It is registered to provide accommodation and care for up to 18 people who are over 65 years of age in the category of old age only. Accomodation is provided on three floors and their is a passenger lift to aid mobility.
Annual Service Review Page 2 of 6 2 0 0 1 2 0 0 9 There are three lounges and a dining room on the ground floor. Ample off street parking is provided for visitors and staff. The gardens are attractive and provide a pleasent outdoor area for the residents. The home is situated on the outskirts of Dartington, near Totnes. There is an accessible local bus service and a pub close by. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection, which we completed on 20th January 2009. This included the following. The Annual Quality Assurance Assessment that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by twelve of the people who use the service, six members of staff and four people who visit the home in a professional capacity. Information we have received about how the service has managed complaints, concerns or allegations. What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. The last key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The surveys received from twelve of the people who use the service were all very positive and below are examples of some of the comments received. We could not ask for better care The home and the staff are excellent If you cannot be in your own home, this is the next best thing A very friendly atmosphere Very clean and homely Dawn is excellent Although all of the responses were positive, two areas were identified where the service could be improved upon. Some people said that they would like to be taken out more often and some said that they would like more green vegetables, salad and fresh fruit. Feedback from the surveys completed and returned to us by six members of staff were also very positive. One of the nicest homes I have worked in Care is 100 percent all the time A friendly and homely environment However, we were also told that the staffing levels were sometime too low to allow Annual Service Review Page 4 of 6 enough time to be devoted to meeting the social, recreational and occupational needs of the residents. The four surveys completed by people who visit the home in a professional capacity were also positive. Dawn Residential Home is a fantastic example of how all residential homes should be, the staff are friendly, polite and beyond helpful Having visited many residential homes, this is undoubtedly amongst the best for its pleasant, clean atmosphere and helpful caring staff The Annual Quality Assurance Assessment tells us that no complaints have been received since the last inspection and our records tell us that we have received no concerns, complaints or allegations about this service. Although they have not always done so, the home is now sending us Notifications about deaths, accidents and incidents that could have a negative impact on the people who use the service. The last key inspection was completed on 20th January 2009. No requirements were made in this report inspection and Dawn Residential Home was assessed as providing Excellent outcomes for the people who use the service. We have not changed out judgement of this home. What are we going to do as a result of this annual service review? We are not going to change out inspection plan, and will do a key inspection by 20th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
