Latest Inspection
This is the latest available inspection report for this service, carried out on 15th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Delapre House.
Annual service review
Name of Service: Delapre House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 109 Magna Road Bearwood Poole Dorset BH11 9NE 01202570800 01202570800 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Bell Social Work Ltd (BSW Ltd) Number of places (if applicable): Under 65 Over 65 0 10 The maximum number of service users who can be accommodated is 10 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Delapre House is registered to provide accommodation for ten older people in an attractive converted house. It is set back from a main road on the northern borders of Bournemouth and Poole. Local bus services provide easy access to the town centres and Wimborne. The home has some car parking at the front and plenty of on road car parking is available. There is a large well-maintained garden to the rear. The accommodation for residents in the home is over the ground and 1st floors with a Annual Service Review Page 2 of 6 passenger lift between. There are a variety of aids and adaptations around the building to allow residents to move about more independently. There are 10 single rooms all of which have en suite facilities. There are additional communal toilets and bathrooms around the home. Situated on the ground floor is the service users lounge, which overlooks the garden. A new conservatory provides an additional seating area and access to the newly created dining room. There is also another small quiet lounge that overlooks the garden. Current fees at the home range from #595 to #725 a week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection which took place on 28 April 2008 This included: The annual quality assurance assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Regulation 37 notifications informing us of significant events in the home have been received throughout the year. We reviewed the previous key inspection report. We took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? The home completed and returned their annual quality assurance assessment (AQAA). It was clear and gave us the information we asked for. The AQAA tells us that as a result of listening to what residents say, residents meetings are now run by people who live at the home. We received 10 completed surveys from people living at the home. These told us that people were happy living at the home and satisfied with the care and support provided. An activities programme is arranged during the afternoons at the home. Activities are tailored to the needs of individuals. Outside entertainer bookings are to be reduced at residents requests with more outside trips arranged in their place. Residents are encouraged to participate in activities and choose how they spend their day. There is an ongoing maintenance programme in place with redecorating throughout the home. The kitchen has been refurbished during the year. The home aims to provide a homely warm environment, which is clean and hygienic to meet the needs of people who live at the home. 14 care staff are employed at the home. 8 staff have achieved an NVQ level 3 in Care and a further 1 has an NVQ level 2. 4 other staff are booked on to training programmes. Staff tell us that good training is provided to keep staff up to date with new ways of working. Surveys completed and returned to by staff say that they are well supported by the manager and that care plans are detailed and regularly updated. Respondents to the surveys say that staff are always available when needed and are friendly and welcoming to visitors. One person said Delapre is always open to Annual Service Review Page 4 of 6 discussion but take the lead in suggesting the appropriate course of action. All statutory training is provided at the home. Training consultants are employed to provide additional support for staff. There are a comprehensive range of policies and procedures in operation at the home. These were all reviewed during the year. No complaints have been received during the year. Everyone responding to a survey said they know who to talk to if they have any concerns of worries. The homes manager is also the Registered Provider. She has been in post since 2004 and residents benefit from the continuity of stable management. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27 April 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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