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Care Home: Doveridge Care Home

  • South Street Doveridge Colyton Devon EX24 6PS
  • Tel: 01297552196
  • Fax: 01297552924

0 0Doveridge is a detached 2 storey former farmhouse close to the heart of the village of Colyton. It has been extended and adapted for use as a care home. Accommodation and personal care is provided for up to 20 residents who have needs related to old age and/or dementia type illnesses. The home has 18 single and 1 double bedroom on the ground and first floors. There are 2 floors but these are spread over 3 levels with stair lifts linking some areas. The home has 2 lounge/dining areas, one on each floor and a quiet area on the first floor. In addition there is a conservatory forming the entrance to the home where many residents like to sit. In front of this there is a patio area with covered seating and a small parking area. Current charges start from 560 pounds per week. These fees do not include the cost of bringing in outside entertainers or such things as toiletries, hairdressers or newspapers. Additional information about this home is available direct from the home.

  • Latitude: 50.737998962402
    Longitude: -3.0680000782013
  • Manager: Amy Jane Burt
  • Price p/w: £560
  • UK
  • Total Capacity: 20
  • Type: Care home only
  • Provider: Doveleigh Care Limited
  • Ownership: Private
  • Care Home ID: 5605
Residents Needs:
Dementia, Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Doveridge Care Home.

Random inspection report Care homes for older people Name: Address: Doveridge Care Home Doveridge South Street Colyton Devon EX24 6PS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Judith McGregor-Harper Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: Doveridge Care Home Doveridge South Street Colyton Devon EX24 6PS 01297552196 01297552924 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Amy Jane Burt Type of registration: Number of places registered: Conditions of registration: Category(ies) : Doveleigh Care Limited care home 20 Number of places (if applicable): Under 65 Over 65 20 20 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 0 Doveridge is a detached 2 storey former farmhouse close to the heart of the village of Colyton. It has been extended and adapted for use as a care home. Accommodation and personal care is provided for up to 20 residents who have needs related to old age and/or dementia type illnesses. The home has 18 single and 1 double bedroom on the ground and first floors. There are 2 floors but these are spread over 3 levels with stair lifts linking some areas. Care Homes for Older People Page 2 of 10 Brief description of the care home The home has 2 lounge/dining areas, one on each floor and a quiet area on the first floor. In addition there is a conservatory forming the entrance to the home where many residents like to sit. In front of this there is a patio area with covered seating and a small parking area. Current charges start from 560 pounds per week. These fees do not include the cost of bringing in outside entertainers or such things as toiletries, hairdressers or newspapers. Additional information about this home is available direct from the home. Care Homes for Older People Page 3 of 10 What we found: This was an unannounced routine inspection. We reviewed the two requirements made at the last key inspection in 2007 and we also looked at other recommendations for good practice made to the home as a result of the last key inspection visit. We focused the remainder of our inspection on records in relation to assessment and admission of people moving into the home, on-going and changing care needs, risk assessment of the individual, medication management, staff recruitment, the homes environment, management of the home and health and safety measures. Choice of home. We looked at care records in relation to the admission planning and assessment of two people who had been admitted to the home in April 2010. We could see that, where applicable, an assessment by the funding authority had been sought and that Doveridge had assessed peoples needs prior to admission to the care home to determine whether the service could meet peoples needs. We also saw that there was on-going review of peoples needs since admission to ensure that the care and support plan remained relevant and up to date. We saw that admission assessments included an assessment of peoples mobility and any moving and handling assistance required, as recommended at the last key inspection of the home. Health and personal care. We saw that care plans and care records contained detail of peoples current health needs. We were able, during the inspection, to meet with one community based health care professional who was routinely visiting the service and we were able to gain their view of the service. They told us that, in their view, the service maintains good links with health care professionals and that the home seeks appropriate health care advice and support for people living at the home. We discussed promotion of continence at the home separately with the homes manager and the visiting health care professional. We were able to establish that the home takes purposeful action to help people who live at the home to remain continent as long as possible. In the care plans we examined we saw that the service had a form indicating where family members had consented on behalf of their relative living at the home on matters such as emergency life saving intervention. We recommend that this form remove the reference to consent on behalf of another person and replace this with reference to consultation regarding known wishes of the person living at the service. We also suggested to the manager that records in relation to known wishes for life saving treatment or intervention include a broader definition of resuscitation, so that people wishes are understood in relation to different types of life saving emergency intervention. We looked at how medication was stored, administered and recorded in the home. We Care Homes for Older People Page 4 of 10 saw that good records were maintained and that storage of medicines was secure. We suggested that the desirable temperature range of the medicines fridge be recorded on the front of the fridge temperature monitoring book. During the inspection the manager actioned this. We suggested she do this so that staff are sure what the expected range of temperature should be, so that they can take appropriate action should the temperature inside the fridge deviate from the normal range. During the inspection we observed staff interacting with people living in the home. We saw that people were spoken to politely and we saw staff treat people respectfully and with emotional warmth. Prior to the inspection we sent surveys to people who live at the home. We received 8 replies. Families of people living at the home had helped people complete the surveys. All responses were positive telling us that people are treated well at the home and that the home ensures that people receive the medical care and support they need. Daily life and social activities. We saw people moving freely within the home and people receiving visitors at various times during the inspection. Some people were planning to go out in the afternoon to the coast and staff were also taking time to spend quality time with individuals completing activities they enjoyed. The atmosphere in the home was relaxed and friendly. We viewed the kitchen and we were informed that the Environmental Health Department last inspected the kitchen on the 22nd October 2009. No recommendations were made to the home as a result of this inspection visit. Complaints and protection. The Annual Quality Assurance Assessment (AQAA) submitted by the home to us prior to the inspection indicated that the service has received no complaints in the last 12 months. The Commission has received no complaints directly about the service. 8 surveys returns from people living at the home or their families indicated that all respondents had someone they could approach informally should they have a concern about the service. However, only 3 people told us they knew how to make a formal complaint. The AQAA told us that the complaints procedure is displayed in the home and that a copy of the complaints procedure is included in the Service Users Guide, which is supplied to everyone when they move into the home. We saw that the complaints procedure was displayed in the entrance to the home. The manager explained that it was due to be updated to reflect current contact details of the Commission. We spoke with the manager regarding safeguarding reporting processes. She was able to tell us of robust processes that would be followed and has previously demonstrated that such processes would be followed to act upon suspected cases of abuse. Environment. At the last key inspection two requirements were made in relating to the homes Care Homes for Older People Page 5 of 10 environment. The requirements related to accessibility of the building for wheelchair users and implication of moving and handling difficulties for people and staff, and routine maintenance to cover radiators to reduce risk of heat transfer injuries. We toured the home and saw that both these requirements had been met. We also saw that the service had taken expert advice in choosing a colour scheme at the home that signposts and create a familiar environment for people with dementia or partial sight, as recommended at the last inspection. This is good practice. The environment at the home was pleasing and homely. We looked at communal bathrooms and discussed with the manager ways of making the bathroom environments more homely. We suggested that the manager might consider whether the prominent display of staff notices in bathrooms were suitable, and if they detracted from the homely feel of bathroom spaces. We looked at laundry facilities at the home and the management of cross contamination from soiled laundry. We recommend that the service reduce the contact with soiled laundry by the use of dissolving laundry bags which can be put straight into the washing machine with the soiled laundry inside, rather than the current practice of removing soiled laundry from within a holding bin liner before transfer into the washing machine. This will reduce risk of contact contamination. Staffing. There were 16 people living at the home on the day of the inspection. 1 additional person was receiving day care by the service. The staffing levels were at 5 staff in the morning, 3 - 4 staff in the afternoon and evening and 2 waking night staff. We inspected the service during the morning and early afternoon and we saw people receiving care in an attentive way with this staffing compliment. Surveys from people living at the home indicated that people were satisfied with staffing levels. Survey returns from 6 staff who work at the home indicated that they consider there to be usually enough staff to meet peoples needs. Staff survey returns also told us that they had received training in order for them to meet peoples needs. We looked at staff recruitment prcactices followed at the service. We looked at recruitment files of 2 staff employed since the last inspection. We saw that staff were employed following procedures that promoted best practice in preventing people unsuitable for working with vulnerable older people from gaining employment at the home. We do recommend, however, that staff reference request pro-formas specifically state that the post involves working with vulnerable people and request that the referee comment upon the applicants suitability in respect of working with such vulnerable people. Management and administration. Prior to the inspection the service submitted an AQAA. It detailed where its strengths as a service lay but there was less detail of considering ways of where the service could make further improvements. Nonetheless, the home has developed a range of internal quality Care Homes for Older People Page 6 of 10 assurance processes to monitor that people receive a quality service. We looked at accident recording and saw that accidents were recorded appropriately. We have been kept informed of significant events at the service via the expected routine notification process. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 7 of 10 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 8 of 10 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 7 Records should state where family members have been consulted regarding a persons future wishes for emergency life saving first aid. People cannot consent on behalf of another adult. Steps should be taken to reduce unnecessary staff contact with soiled laundry in order to minimise the risk of cross contamination. We recommend that reference requests specifically invite the referee to comment upon an applicants suitability for working with vulnerable people. 2 26 3 29 Care Homes for Older People Page 9 of 10 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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