Care Home: Dowty House

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What the care home does well The home has made a number of changes to the environment to help improve the lives of people who use the service and these include, a new kitchen area that has meant more space in the dining room and better facilities. Seven rooms now have en-suite facilities and six of these have a shower. The home now has a shared room for couples or people who request to share. A new medication/treatment room where people can see health care professionals if they do not wish to use their own room. The room also has an air conditioning unit to make sure medications are stored at the temperature recommended by the manufacturers. The downstairs shower room is having a toilet fitted to provide more disabled facilities for people. The laundry room has been upgraded and staff are able to undertake the ironing in this room instead of having to carry it to another room. The home has a designated smoking area outside and now inside for people who wish to smoke. The home has increased their communal space. The home has obtained a grant to level the outside garden space at the rear of the property to make it secure so that people are able to go outside safely. Further planned improvements are to include a new drive way up to the rear door of the home and a ramp will be fitted where there are steps to make it easier for people to get in and out of the home. The home has updated their Statement of Purpose with changes to the environment. What the care home could do better: Whilst building work is taking place and contractors are in the home it is advisable that notices are displayed around the environment to inform people and visitors. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Dowty House St Margaret`s Road Cheltenham Glos GL50 4EQ The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sharon Hayward-Wright Date: 1 0 1 1 2 0 0 8 Information about the care home Name of care home: Address: Dowty House St Margaret`s Road Cheltenham Glos GL50 4EQ 01242520713 01242530206 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Coronation Old People`s Housing Society (Cheltenham) Limited care home 37 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category 0 Over 65 37 Conditions of registration: The home can take a maximum of 4 service users between the ages of 55 to 65 years. This number includes 2 named service users under the age of 65. Date of last inspection Brief description of the care home Dowty House is a Victorian property,which has been adapted and extended; it is situated close to the centre of Cheltenham. Dowty House is registered to provide personal care for older people. The accommodation is located on three floors; a shaft lift provides access to the second floor but not the first floor, which is at mezzanine level. The home has one double room and they have fitted en-suite facilities into seven single rooms and six of these have a shower. Bathrooms and toilets are located on each floor. The communal accommodation consists of a lounge, dining room, conservatory and rooms where people can smoke. Access to and from the building is gained through the front and back doors, which are controlled by telephone for Care Homes for Older People Page 2 of 8 security. To the front and side of the property there are well-tended gardens and at the rear of the home there is parking spaces. CCTV monitors the rear of the property. Copies of the homes Statement of Purpose and Service Users Guide are displayed around the home. Care Homes for Older People Page 3 of 8 What we found: The purpose of this visit was to follow up on some concerns we (The Commission) received regarding the changes to the environment the home is in the process of making. A tour of parts the home took place to view the environmental changes. These include adding en-suites facilities to seven rooms belonging to people and six of these will have a shower. The old staff room/ironing room has been made into a double room and a married couple are sharing this. One of the communal lounges that was used as a smoking room has been made into an office. The Responsible Individual said that the home have made other arrangements by adding an external enclosed smoking area and immediately following this visit the home has converted another room in the home to become a smoking room. The home needed to make sure they have not reduced the amount of communal space by turning one of the communal lounges into an office. Following this visit the home sent to us the measurements of their communal space and they now have more communal space for people. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action 1 3 14(1d) The home must make sure 30/05/2008 that they confirm in writing to the proposed person that they can meet their assessed needs. 2 7 15 The home must make sure 30/05/2008 that peoples current care needs are documented in their care plans and that any risk assessments are completed and kept under review. This will make sure that staff have up to date information available to them to care for people who use the service. To make sure the home has 30/05/2008 safe systems in place for administration of medication; they must record when insulin has been administered, amend any `as directed? instructions with clear directions for care staff to follow and to ask the GP to review the Medication Admisntration Records highlighted at the inspection. The Registered Person shall make arrangements for the recording, handling, safekeeping, safe 15/06/2008 3 9 13(2) 4 9 13(2) Care Homes for Older People Page 5 of 8 administration and disposal of medicines received into the care home. (This relates to care plans for `as and when needed medication? and handwritten entries.) This requirement has been partly met since the last inspection; timescale of the 30/01/07 was not met in full. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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