Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Duchy Avenue (13).
What the care home does well Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. However people living at the home have lived together for some years. All four people who returned our surveys told us that they had been involved in the decision to move into Duchy Avenue and had been provided with enough information to help them make that decision. We looked at people`s care records which showed that people take part in lots of different activities and events. People enjoy activities such as going to disco`s,bingo,country music night,hyper club. People have been on holiday to the Lake District and Blackpool and enjoy Turkey and Tinsel holidays in November early December. People living at the home are currently looking at brochures to see where they may want to go on holiday this year. People also have various employment such as delivering newspapers,working in a pub or Horticap. Some people regularly attend church and luncheon clubs. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There had been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. All four people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint. People we spoke to during our visit also told us that their staff were approachable and they could raise any problems if they needed to. All four people who returned surveys told us that the home is `always` kept fresh and clean. During our visit it was clean and tidy and provided people with a homely and comfortable place to live. Some people showed us their bedrooms, which were individually decorated and nice places for them to spend time in.People who were spoken to on the day of the site visit made positive comments such as "It`s all right living here". "They look after us well." "Staff are good." "Food is good." Surveys returned from people living at the home also made positive comments such as "Staff are all right" "I like the staff and manager. I like it better than where I lived before." "It is nice." Four surveys were returned by staff who work at the home. When asked what does the home do well? They made the following comments: "Find ways to meet individual needs. Respect for individuals. Person centered support". "Individuals who live here feel valued. The home makes it possible for them to maintain as much independence as possible. Staff build good relationships with them and supports them to be included in activities that makes their lives interesting. They feel part of the community." "Works as part of a team. Supports individuals to live an independent life." "Individuals are shown their right of dignity,respect and citizenship at all times. Individuals are supported to live in the real world. Individuals make a contribution to their community." When asked what the home could do better? They said, "I believe there are a few areas of improvements,though we continue to look for ways to improve the lives of individuals." "There is always room for improvement." "We always look for new ways,working to improve individual`s lives." "As a leading provider of social care support our vision is of a society where all vulnerable and disabled people have the same opportunities,sense of belonging and are able to discover, their potential and live their lives as they wish within their community and society. To keep the standard set above. We will continue doing it and keeping the standard." What the care home could do better: We feel that 13 Duchy Avenue continues to provide good and excellent outcomes for the people who live there and we have made no new requirements or recommendations as a result of this random inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Duchy Avenue (13) 13 Duchy Avenue Harrogate North Yorkshire HG2 0NB three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Irene Ward Date: 2 1 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Duchy Avenue (13) 13 Duchy Avenue Harrogate North Yorkshire HG2 0NB 01423528208 F/P01423528208 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Jean Annette Baross Type of registration: Number of places registered: Conditions of registration: Category(ies) : Northern Life Care Limited T/A U.B.U. care home 4 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 4 Registered for 4 Service Users with Learning Disabilities two of whom may be over 65 Date of last inspection Brief description of the care home 13 Duchy Avenue is registered to provide accommodation and personal care to four adults with learning disabilities. The house is a three storey large Victorian terrace and is located close to Harrogate town centre. The home is owned by UBU formally Northern Life Care. The Statement of Purpose and Service User Guide are provided upon enquiry. The Cost of a placement at the home is dependent on individuals needs. At the last inspection carried out on the 24th April 2007 the fees ranged from £730 to £765. The cost to the service user is dependent on the level of Local Authority funding
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home and benefit entitlement. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This was an unannounced inspection of the care home at 13 Duchy Avenue. The visit was completed on 21st April 2010 by one inspector. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there. Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment. This is a self-assessment that tells us about the home. We also sent out surveys to people who live and work at the home. Four people who live at the home and four staff completed and returned surveys to us. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well:
Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. However people living at the home have lived together for some years. All four people who returned our surveys told us that they had been involved in the decision to move into Duchy Avenue and had been provided with enough information to help them make that decision. We looked at peoples care records which showed that people take part in lots of different activities and events. People enjoy activities such as going to discos,bingo,country music night,hyper club. People have been on holiday to the Lake District and Blackpool and enjoy Turkey and Tinsel holidays in November early December. People living at the home are currently looking at brochures to see where they may want to go on holiday this year. People also have various employment such as delivering newspapers,working in a pub or Horticap. Some people regularly attend church and luncheon clubs. The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There had been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. All four people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint. People we spoke to during our visit also told us that their staff were approachable and they could raise any problems if they needed to. All four people who returned surveys told us that the home is always kept fresh and clean. During our visit it was clean and tidy and provided people with a homely and comfortable place to live. Some people showed us their bedrooms, which were individually decorated and nice places for them to spend time in.
Care Homes for Adults (18-65 years) Page 4 of 8 People who were spoken to on the day of the site visit made positive comments such as Its all right living here. They look after us well. Staff are good. Food is good. Surveys returned from people living at the home also made positive comments such as Staff are all right I like the staff and manager. I like it better than where I lived before. It is nice. Four surveys were returned by staff who work at the home. When asked what does the home do well? They made the following comments: Find ways to meet individual needs. Respect for individuals. Person centered support. Individuals who live here feel valued. The home makes it possible for them to maintain as much independence as possible. Staff build good relationships with them and supports them to be included in activities that makes their lives interesting. They feel part of the community. Works as part of a team. Supports individuals to live an independent life. Individuals are shown their right of dignity,respect and citizenship at all times. Individuals are supported to live in the real world. Individuals make a contribution to their community. When asked what the home could do better? They said, I believe there are a few areas of improvements,though we continue to look for ways to improve the lives of individuals. There is always room for improvement. We always look for new ways,working to improve individuals lives. As a leading provider of social care support our vision is of a society where all vulnerable and disabled people have the same opportunities,sense of belonging and are able to discover, their potential and live their lives as they wish within their community and society. To keep the standard set above. We will continue doing it and keeping the standard. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
