Latest Inspection
This is the latest available inspection report for this service, carried out on 1st February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eastbourne Villa.
Annual service review
Name of Service: Eastbourne Villa The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Wilkinson Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 21 Eastbourne Road Hornsea East Riding Of Yorks HU18 1QS 01964533253 01964533449 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr George Trevor Hart & Mrs Susan Lynn Hart Number of places (if applicable): Under 65 Over 65 15 0 0 15 The maximum number of service users who can be accommodated is: 15 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category, Code OP, maximum number of places 15 Dementia, Code DE, maximum number of places 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eastbourne Villa is a privately owned care home that is registered to provide care and accommodation for 15 older people, including those with dementia related conditions. The home is in the seaside town of Hornsea in the East Riding of Yorkshire, and is close to local amenities and to the sea front.
Annual Service Review Page 2 of 7 Private accommodation is provided in two shared rooms and eleven single rooms. Communal accommodation consists of a living room, a dining room, a quiet room and a conservatory. All areas of the home, including the garden, are accessible to people living at the home via the provision of a passenger lift, a stair lift and ramps. The garden is well stocked with plants and flowers and provides a seating area for service users. There is on street parking for visitors and staff. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The last key inspection of this service was on the 17th January 2008. At that time a quality rating of 2* good was awarded. An annual service review was undertaken on the 12th December 2008 and no areas of concern were identified. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make (although some of these sections of the AQAA had not been completed or contained very brief information). The manager told us in the AQAA that they have reviewed their 4 week menu as a result of listening to people living at the home and that various areas of the home have been redecorated during the last twelve months. The manager has recorded in the AQAA the dates that policies and procedures were last reviewed and we noted that some reviews date back to 2001/2; these policies and procedures should now be reviewed. We received five completed surveys from people living at the home. People told us that they receive the care and support they need, that staff are available when they need them and that staff listen to them and act on what they say. When asked if the home arrange activities for them to take part in, one person responded always, three Annual Service Review Page 4 of 7 responded usually and one responded sometimes. However, the manager recorded in the AQAA that they have increased activities in the home during the last twelve months. People told us that they always or usually like the meals provided by the home. One person told us, If the meal listed is one which you dont like, there are others to choose on another menu. The amount of food provided is more than adequate. All the residents increase their weight after a short time here. All of the people living at the home told us that they know who to speak to informally if they are not happy and how to make a formal complaint. One person added, If you want a private word the manager will always try to solve any problems that might occur. We received surveys from two health and social care professionals. All comments were positive - they told us that the care services assessment arrangements ensure that accurate information is gathered and that the right service is planned for people. They report that people are supported to live the life they choose and that managers and staff have the right skills and experience to support peoples social and health care needs. One person added, families report that they are very happy with the level of care their relatives receive. We also received surveys from six members of staff who work at the home. Comments from staff were mostly very positive. Staff report that they were recruited safely and that their induction training covered everything they needed to know when they first started to work at the home. All respondents told us that they receive training that is relevant to their role, that helps them understand and meet the individual needs of people and keeps them up to date with new ways of working. Staff tell us that the manager gives them enough support and that they know what to do if someone expresses concerns about the home. One person added, the home provides good care for residents, resolving issues and problems as soon as they arise. When asked what the home does well, comments received included, provide and support staff well, provide ample home comforts and the manager is doing an excellent job of managing Eastbourne Villa. I like to help her in any way I can, as she helps and supports me all the time. Some suggestions for improvement were received from staff. One person suggested that people who dont have visitors could be taken out a little more often and another said that staff handovers could be improved. The manager told us in the AQAA that most staff have now achieved NVQ Level 2 in Care and that some staff are working towards this award at level 3. All staff have commenced a distance learning course on infection control and training is planned on the Mental Capacity Act during the next 12 months. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 16th January 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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