Latest Inspection
This is the latest available inspection report for this service, carried out on 19th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eastleigh (Residential) Care Home.
Annual service review
Name of Service: Eastleigh (Residential) Care Home The quality rating for this care home is: The rating was made on: two star good service 3 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: kathy McCluskey Date of this annual service review: 1 2 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Periton Road Minehead Somerset TA24 8DT 01643702907 01643707649 garry@eastleighcarehomes.co.uk www.eastleighcarehomes.co.uk Mr Garry John Wilson Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 23 The maximum number of service users who can be accommodated is 23. The registered person may provide the following category of service only: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eastleigh (Residential) Care Home is registered with the Care Quality Commission to provide personal care to twenty-three people whose care needs fall within the conditions of registration listed above. The home is not registered to provide nursing care or care to people whose primary care needs are for their dementia or other mental health needs. The proprietor is Mr Garry Wilson and the registered manager is Jennifer Hodges.
Annual Service Review Page 2 of 6 3 0 1 0 2 0 0 8 Eastleigh is situated on the outskirts of Minehead and enjoys views over the sea. The accommodation is provided over two floors, with a passenger lift to the first floor. There is one room accessible by stairs and this is kept for service user who is independently mobile. Stair lifts have been added to enable access to two bedrooms to the rear of the home. The home has well-maintained gardens to the side affording views over surrounding hills. The home is sitauted on the same site as its sister home, Eastleigh (nursing) Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received and requested since the last key inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent comment cards to a number of people using the service, staff and health care professionals to seek their views on the quality of the service provided. We did not receive any completed comment cards. Regulation 37 notifications have been received throughout the year. These notifications inform us of any significant events at the home. The home makes telephone contact with the CQC if they have any concerns or wish to share information. The Commission have not received any concerns about the service since the last key inspection. What has this told us about the service? This tells us that the home continue to provide good outcomes for people using the service and that procedures are in place to monitor and improve the quality of the service provided. It told us that the home continue to ensure that people are appropriately assessed before a placement at the home is offered. It told us that people are provided with up to date information about the home and services offered. It told us that people are invited to visit the home before making a decision to move there. The AQAA stated; During the tour prospective clients have the opportunity to see our statement of purpose, recent inspection report, our own questionnaire results, the newsletter and the activities planned for the month and to sample a snapshot of what daily life at Eastleigh is like. The AQAA told us that each person has a plan of care which is regularly updated. It told us that people are supported to be involved in their care planning and review process and that their preferences about personal care and daily life are discussed and recorded in the plan of care thus enabling staff to promote a person centred approach to care. It told us that the home have established very good links with health care professionals and that procedures are in place to ensure that peoples health care needs are monitored and met. It told us that in the last twelve months the home have introduced improvements which include the implementation of training for staff on the Mental Capacity Act and Deprivation of liberties. It told us that paperwork and procedures have been improved to ensure that staff are prompted to discuss and record issues regarding people using the service in more depth. It told us that people are supported to make choices about their lives and that they have the opportunity for social stimulation. The home employs activity coordinators who ensure that a varied and interesting programme of activities is offered. The AQAA Annual Service Review Page 4 of 6 told us that the home now also have the provision of a campus car in addition to the minibus, which has more room for wheelchairs. The AQAA stated; We ask and listen to what each individual wants and we try to provide it. It said; Daily life is tailored to each individual, for example if they want breakfast in bed they can have it, if they want a bath or shower at anytime we try to accommodate this. It told us that people live in a comfortable and well maintained environment. The AQAA told us that peoples needs are met by a team of staff who have been appropriately trained. It told us that people benefit from a stable staff team and that there have been no shifts covered by agency staff in the last twelve months. It told us that people are protected by the homes robust staff recruitment procedures. It told us that there have been no changes in the management structure of the home and that the home continues to be appropriately managed. The AQAA told us that in the last twelve months, the registered manager has achieved the NVQ level 4 registered managers award. The AQAA told us that staff have access to a range of up to date policies and procedures and that robust procedures are in place to ensure that people are protected from the risk of harm or abuse. It told us that up to date procedures are in place which ensure the health and safety of persons at the home. The AQAA confirmed that the home have not received any complaints in the last twelve months. It told us that procedures are in place which enable people to raise concerns. What are we going to do as a result of this annual service review? We are not going to change our inspection programme and will plan to do a key inspection by 30/10/2010. We can however inspect the service at any time if we have concerns about the safety of people or of the quality of the service provided. Annual Service Review Page 5 of 6 Reader Information
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