Care Home: Ellerslie Court

Similar services:

• Ruskin Lodge
• Dystlegh Grange
• The Good Companions
• Springfield Cottage
• Cuerden Grange Rest Home
• Cornmill Nursing Home
• Vitalise Sandpipers Centre
• Sue Ryder Care Birchley Hall

What the care home does well The service provides an excellent service for the people living in the home. All comments received via discussions and surveys were most positive and included; Staff go out of their way to make sure we are all happy with our daily life. My care plan sets out what I want from life and staff make sure it is achieved. S/he has progressed beyond my wildest dreams since s/he came here. Care plans are very comprehensive and set out goals and aspirations and are reviewed on a regular basis to look at changing needs. The management team lead an excellent group of staff who are motivated and committed to ensuring quality services are provided for the people living in the home. The home is well maintained and staff promote the health and safety of the residents. Discussion with staff identified that they feel well supported by the management team who provide them with high quality supervision and training and lead by example. What has improved since the last inspection? The home have looked at care planning and have updated each plan of care to ensure it is more person centered. Staff training has been enhanced to include safeguarding and NVQ. Improvement work has been carried out on the building to include fire safety and redecoration. Infection control systems ave been reviewed and alcohol gel dispensers are ow available on all floors of the building and at the reception area for the use of visitors. The frequency of residents meetings has improved with meeting now taking place approximately every eight to ten weeks. What the care home could do better: The inspection of Elleslie Court was positive and it was noted that the manager and staff had been proactive in monitoring and reviewing their services to effect improvement and ensure quality outcomes for the people who live in the home. A comment from a visitor to Elleslie Court during my visit reinforced my judgment of the high standards of the home and I quote This is the best place I have ever been in.The staff are happy, the residents are happy, people live a life of their choice, I wish I could live here. Key inspection report Care homes for adults (18-65 years) Name: Address: Ellerslie Court 38 Westcliffe Road Southport Merseyside PR8 2BT     The quality rating for this care home is:   three star excellent service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Lynn Paterson     Date: 1 8 0 8 2 0 0 9 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Adults (18-65 years) Page 2 of 27 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Adults (18-65 years) Page 3 of 27 Information about the care home Name of care home: Address: Ellerslie Court 38 Westcliffe Road Southport Merseyside PR8 2BT 01704568545 01704568545 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Vitalise care home 14 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 physical disability Additional conditions: The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical disability - Code PD The maximum number of service users who can be accommodated is: 14 Date of last inspection Brief description of the care home Ellerslie Court is a Victorian House that as been converted into a Voluntary Care Home providing placement for 14 Adults with a physical disability. The registered provider is Vitalise with the service being currently managed by Mrs Susan Woods in an acting capacity. The home is situated in a residential area of Southport with easy access to public transport, the town centre, the sea front and amenities in Birkdale and Southport. The home provides accommodation over 4 floors with the use of a passenger lift. Recreational space is on the ground floor and consists of a dining room, two sitting rooms (1 sitting room is designated for smoking) and a conservatory. Ellerslie Court Care Homes for Adults (18-65 years) Page 4 of 27 Over 65 0 14 Brief description of the care home has 14 single rooms, two of which have been recently registered with the Commission for Social Care Inspection both of which have en suite facilities. Manual Handling equipment and hoists are in place to suit the varying needs of the service users and a call system operates with an alarm facility. Ramps and handrails are provided at the front and rear of the premises and the enclosed garden has wide pathways. Hudson House is a separate building situated at the rear of garden and this has a kitchen, an activities hall, boardroom and clerical office. Hudson House is used by service users and can be accessed via ramps. Fees are currently at #580 to #700 per week. Care Homes for Adults (18-65 years) Page 5 of 27 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: three star excellent service Choice of home Individual needs and choices Lifestyle Personal and healthcare support Concerns, complaints and protection Environment Staffing Conduct and management of the home peterchart Poor Adequate Good Excellent How we did our inspection: An unannounced visit to Elleslie Court took place on 18th August 2009 to carry out an inspection of the home and the services they provide. The site visit was just on part of the inspection process. Before the visit was made the home manager was asked to complete and annual quality assurance assessment document called an AQAA to provide up to date information about the homes policies and procedures and services provided. Surveys were also made available for staff and people living in the home and other people who had an interest in the service. Other information since the last inspection was also reviewed. During the visit various records were looked at. Discussions were held with a number of the people living in the home and with managers and staff to find out their views about the service. Observational practices also used as a way of measuring the interactions between residents and staff and of how care practices were carried out. All the information gained was used as a basis for this report. Care Homes for Adults (18-65 years) Page 6 of 27 Care Homes for Adults (18-65 years) Page 7 of 27 What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Adults (18-65 years) Page 8 of 27 Details of our findings Contents Choice of home (standards 1 - 5) Individual needs and choices (standards 6-10) Lifestyle (standards 11 - 17) Personal and healthcare support (standards 18 - 21) Concerns, complaints and protection (standards 22 - 23) Environment (standards 24 - 30) Staffing (standards 31 - 36) Conduct and management of the home (standards 37 - 43) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Adults (18-65 years) Page 9 of 27 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. People can decide whether the care home can meet their support and accommodation needs. This is because they, and people close to them, can visit the home and get full, clear, accurate and up to date information. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between the person and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People requesting a placement at Ellerslie Court have a full assesment of thier needs carried out before bieng offered a placement .They are also providde with claer details of the servcies providde by the home and invited to have overnight stays to ensure they are able to make an informaed decsion about thier future. Evidence: Elleslie court ensure that people who make inquiries about coming to live at the home have full knowledge of the layout of the home and the services provided to enable them to make informed choices about their future. The manager was able to demonstrate how the pre admission assessment works as the home currently have one vacancy and as a consequence staff are carrying out an assessment on prospective residents to make sure their needs can be met by the staff and facilities in the home. Records show the assessment document covers issues in respect of health, communication, mobility, personal care, diet interests and goals. The manager advised that prospective residents are invited to visit the home and stay for a meal and meet other residents. They are then invited back to stay overnight to see if they feel Care Homes for Adults (18-65 years) Page 10 of 27 Evidence: comfortable within the home and also to enable staff to continue their pre admission assessment of need. Documentation seen on care files and daily records show that all people living in the home have been provided with clear details about the home and its aim and objectives. The overall pre assessment process is very through and exceeds national minimum standards. Care Homes for Adults (18-65 years) Page 11 of 27 Individual needs and choices These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff have appropriate information on which to base decisions. People are asked about, and are involved in, all aspects of life in the home. This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions. People are confident that the home handles information about them appropriately. This is because the home has clear policies and procedures that staff follow. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents benefit from excellent consultation methods used by staff of the home to ensure that each resident contributes to their care plan and maximizes their daily life. Evidence: Four care plans were examined in detail. All four held clear care plans and records of the participation and consultation between staff and people who live at the home. Discussions with staff identified that they have a key worker system in which they work with individual residents and ensure that they are consulted with on all aspects of their daily life and are supported to be actively involved in devising ,monitoring and reviewing their plan of care and support. Care plans identify that risk assessments form a large part of the plan and staff monitor each resident to make sure they are supported to maximize their potential and take risks as part of an independent lifestyle. The care plan of one resident identified how his/her lifestyle and been enhanced by way of innovate care planning and risk assessment and how this had enriched his/her life.Comments from residents about their care plans and daily lives were postive and included; Care Homes for Adults (18-65 years) Page 12 of 27 Evidence: My care plan sets out what I want from life and staff ensure I acheive it. Care Homes for Adults (18-65 years) Page 13 of 27 Lifestyle These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They can take part in activities that are appropriate to their age and culture and are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and sexual relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected in their daily life. People have healthy, well-presented meals and snacks, at a time and place to suit them. People have opportunities to develop their social, emotional, communication and independent living skills. This is because the staff support their personal development. People choose and participate in suitable leisure activities. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are able to have contact with family and friends and the wider community and have their rights respected as individuals to enable them to have a healthy and varied lifestyle. Evidence: Care plans and daily records identified that the people who live in the home are assisted and encouraged to maximize their personal development and enjoy activities and interests within the community. Discussion with residents and staff evidenced that weekly activities included outings to the local public house, restaurants, cinema, shopping, visiting friends, hydrotherapy and computer studies. Staff said that the home ensure that indoor activities are arranged each day to include skittles, bingo , arts and craft and board games. They said that outdoor activities are also arranged to include trips out in the home mini bus, shopping trips and other outdoor events. The home is located within a residential area of Southport with local bus links available. Care Homes for Adults (18-65 years) Page 14 of 27 Evidence: Staff said this assists the residents family and friends in visiting the home and examination of the visitors book confirmed that there are many visitors to the home. People living in the home said they always had something interesting to do and were able to make choices about their daily life .Residents were observed entertaining family and friends, enjoying activities, and chatting with each other within an atmosphere of calm and comfort. Care plans are very clear and identify action plan and goals, human rights, mental capacity,and personal relationships.Discussions with people living in the home identified that they feel they are able to live a life of their choice ,one in which their rights are respected and they are provided with opportunities to able them to continue with their personal development. Comments included: We like being here it is like a family. We go out all the time and enjoy things like shopping and going to the pub. The staff go out with us and keep us safe. We go on holiday and have fun and we go to the pictures and the park. Its very good here. My friends visits here all the time, she said she would like to live here as its so good. Comments received from family and friends of the residents and other people who ave association withe the home included; We were very lucky to be offered this placement. The home is so food and the staff are so very kind. They go the extra mile to make sure that the residents are happy and fulfilled. This placement has changed all our lives for the better. Staff are wonderful they always ensure that the best interests of the residents are maintained, the staff just work hard to make sure that each person living here has the best life they can. Residents said the food provided is very good and they are given choices of what they want to eat. The kitchen is well equipped and records show that the home has recently been awarded an environmental five star rating for the high standards of the kitchen area. Residents said the food provided is very good and they are given choices of what they want to eat. Menus are varied and provide many choices to enable the tastes and requirements of the residents to be fully catered for. The kitchen is well equipped and records show that the home has recently been awarded an environmental five star rating for the high standards of the kitchen area. Care Homes for Adults (18-65 years) Page 15 of 27 Personal and healthcare support These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff follow. If people take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it in a safe way. If people are approaching the end of their life, the care home will respect their choices and help them to feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents benfit from personal and health care support which is carried out by well trained staff. Evidence: Care plans viewed identified how the care provision would be carried out and residents spoken with said they were very much involved with writing up their care plans to ensure that the were looked after as per their wishes. Observations of staff carrying out their care and support and the interactions between staff and residents indicated that each had respect for the other. Discussions with residents was positive about their feelings about the level of care and support they received and of how well the staff supported them in their daily life. Comments included; Staff really care about me, i know that. Nothing is too much trouble for them. They assist me to be myself. look at my outfit, they helped me get this. I am assisted to be myself, I could not ask for better. Staff are easy to approach and I am very happy with my level of care and support. Staff go out of their way to make sure we are happy. The home is well equipped with aids and adaptations to assist residents to be as independent as possible with tier mobility through the use of walking frames, sticks or Care Homes for Adults (18-65 years) Page 16 of 27 Evidence: motorized wheelchairs. Health records examined were clear and identified that each resident is registered with a local doctor. The health records were well maintained and evidenced that residents receive involvement form various health related services to include speech therapy, district nursing services, general practitioners,physiotherapy services and chiropodist. The manager advised that the home ensures adequate access to medical agencies and maintains a safe system for the storage and dispensing of medication. Medication is stored securely and there is use of a blister pack system. Staff records show that staff are trained in medication management and all staff who are responsible for the administration of medication have provided a sample of their signature on the medication record file. Medication information on all drugs prescribed is retained in a file. Self administration of medication is considered and subject to risk assessment. Medication was well managed at the time of the visit. Care Homes for Adults (18-65 years) Page 17 of 27 Concerns, complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them, know how to complain. Their concern is looked into and action taken to put things right. The care home safeguards people from abuse, neglect and self-harm and takes action to follow up any allegations. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Residents are provided with the information they need to make a complaint and staff are trained to protect residents from abuse. Evidence: Residents spoken with said they knew about the complaints process in the home but said they had to date no cause to use it. They said that they were asked daily by the staff if they had any problems and they had regular residents meetings to enable them to say what they thought and if anything was not to their liking them it was quickly sorted. Records showed that three complaints had been received since the last inspection and one safeguarding issue. All had been dealt with as per the homes policy and procedures No complaints or concerns about he home has been received by The Care Quality Commission. The home have a policy in the protection of vulnerable adults and all staff have received training in this area. The manager advised that the were able to utilize the local authority training in Adult Protection and she said the training was useful and staff found it to be moist interesting. Staff spoken with evidenced good knowledge and understanding of adult protection and were able to demonstrate what they would do of they suspected or identified abuse. Staff also identified that they had received information about Whistle Blowing which had been recommendation form the previous inspection. Care Homes for Adults (18-65 years) Page 18 of 27 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, comfortable, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. People have enough privacy when using toilets and bathrooms. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Peole who live in the home benefit from it being clean ,hygenic and well maintained. Evidence: A partial tour of the premises identified that the building was both externally and internally well maintained. Ramps are available to the front and rear of the property and the grounds are most pleasant, well looked after and fully accessible to the residents. Car parking is provided to the front of the premises. The interior of the home is well decorated and maintained and the manager advised that some recent refurbishment had taken place to include carpets and decoration which had been chosen in full consultation with the people who live in the home. Staff advised that the home used a maintenance book in which any repairs or odd jobs that need doing are recorded an maintenance staff are employed by the home to ensure that the environment remains comfortable and safe. A laundry area is available in the basement with a non porous floor and washable walls and residents said that they always have clean fresh bedding and clothing. A sluice is available and an electric disinfector. A clinical waste system is in place with protective clothing available. On entering the home visitors are asked to use the hand Care Homes for Adults (18-65 years) Page 19 of 27 Evidence: wash gel provided and staff demonstrated that the home fully utilize their infection control practices. The premises presented as clean and homely at the time of the unannounced visit and smelled pleasant and fresh. Care Homes for Adults (18-65 years) Page 20 of 27 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent, qualified staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable. People’s needs are met and they are supported because staff get the right training, supervision and support they need from their managers. People are supported by an effective staff team who understand and do what is expected of them. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home recruitment process ensures that staff are appointed only after through checks have been carried out to ensure their suitability. Upon appointment staff commence a thorough training programme which enables them to provide appropriate support to the people who live in the home. Evidence: Examination of four staff files identified that the home utilize a through recruitment and selection procedure which incorporates the company equal opportunity policy. Staff files held two references, one of which was from the candidates previous employer. All files held proof of identity and relevant police checks. Staff files held details of induction training which is commenced on appointment.This covers all aspects of the staff members individual role and includes a period of work shadowing or mentoring until it is established that the staff member has achieved acceptable standards of practice. Staff training files showed that staff receive all relevant training in fire awareness, first aid, food hygiene, infection control, manual handling,health and safety and safeguarding vulnerable adults. Staff spoken with advised that on appointment they had been provided with a job specification and contract of employment and made aware of who would be their line manager. Records show that staff supervision or one to ones take place every eight weeks and staff said that this system was good as they knew when it was taking place and they were able to raise Care Homes for Adults (18-65 years) Page 21 of 27 Evidence: issues or put forward topics for discussion. Staff said that staff meetings also took place about every eight to ten weeks and again they were able to add things to the agenda if they wished. Minutes from these meetings identified that they were well attended. Staff said they were very well supported in their roles and said that the management team worked hard to make sure that staff and residents enjoyed being in the home. Staff said they felt the sharing of information was good and it helped them to make sure that the residents changing needs were quickly identified and met. All staff spoken with identified that they had immense knowledge and understanding of residents needs and they demonstrated through discussion and observed practices that they were trained and extremely motivated to meet the individual and joint needs of the people living in the home. Care Homes for Adults (18-65 years) Page 22 of 27 Conduct and management of the home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is run and managed appropriately. People’s opinions are central to how the home develops and reviews their practice, as the home has appropriate ways of making sure they continue to get things right. The environment is safe for people and staff because health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately, with an open approach that makes them feel valued and respected. They are safeguarded because the home follows clear financial and accounting procedures, keeps records appropriately and makes sure staff understand the way things should be done. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well managed in the very best interests of the people living there. Evidence: The registered manager of Elleslie Court is experienced and most knowledgeable in care management having spent many years working in residential care. She has a registered managers award NVQ level 4 is a qualified Manual Handling Training and her other professional qualification include a D32/33 NVQ assessor award. The deputy manager also has a wealth of experience in residential care and is currently the appointed Health and Safety Officer for the home. Record show the manager and her deputy ensure that all staff receive ongoing useful training to include full awareness of all the companies organizational policies and procedures. Discussions with people who live in the home revealed that they have full access to their individual care files and discuss any changes they think should be made to them as an ongoing process. Residents said that the manager arranges regular residents meetings in which people can raise any issues, good or bad, without fear. Residents said they they were encouraged to speak their mind to make sure that they were happy with everything in the home and if they were not happy then staff did their best to change things. Care Homes for Adults (18-65 years) Page 23 of 27 Evidence: Records of residents meeting showed a varied agenda with most the residents in attendance. Care files show that residents and their family or Representatives are invited to all care review meetings and are asked to complete a comments section to say what they think of the home and services provided. This quality assurance system is complimented by the provision of a residents questionnaire devised by the home which encourages feedback about he home and can be anonymous if required. The home is also subject to monthly vasts by a Representative of the wider organization and reports are made of each visit. These reports are also used as a quality assurance tool. health and safety training is available for all staff and tr aining records show that all staff are up to date with their mandatory training. The home health and safety officer carries out regular safety checks which records show are documented with a copy sent to the Chief Health ad Safety officer of the wider organization. Records show that fire alarms are tested weekly and fire drills take place on a regular basis. Lifting equipment such a slings and hoists are checked twice a year and there is a reporting mechanism in place to enable staff and residents to highlight any health and safety issues that may occur. Accidents are recorded , portable appliances are tested as appropriate and essential service certificates are all up to date. Documentation viewed revealed that the organization has a five year strategic plan and the manager of Elleslie Court has produced a one year [plan to ensure that the homes aims and objectives support the organization strategy. The company Vitalise who own Ellerslei Court operate a quality assurance scheme which also monitors the quality of the services provided by the home. People living in the home said they were very happy with all the service provide and comments included: I love it here, the staff are kind and good fun and I can live my life as i want. I wish i could have come here earlier, it is so nice. People ask me for my opinion all the time. We are able to live a good life, do what we want, within reason. For example I go on Holiday when i want, I go to the shops and the pub and we all like each other here and get on well. The staff ask us our opinions on everything. We have just chosen the carpet and wall paper. Discussions with a visitor to the home identified that the home was seen to be well managed . The visitor said that people living in the home were happy,the staff were happy and s/he wished s/he could live there as well. Care Homes for Adults (18-65 years) Page 24 of 27 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 18 12 The service must ensure that 31/12/2008 in those instances where treatment is refused this is recorded so that those who use the service are enabled to make deicsions about their health and welfare Care Homes for Adults (18-65 years) Page 25 of 27 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 26 of 27 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 27 of 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!