Latest Inspection
This is the latest available inspection report for this service, carried out on 20th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eretz.
Annual service review
Name of Service: Eretz The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Newman Date of this annual service review: 1 6 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Ravenswood Village Nine Mile Ride Crowthorne Berkshire RG45 6BQ 01344755577 Telephone number: Fax number: Email address: Provider web address:
eretz@norwood.org.uk bucketsandspades@norwood.org.uk Norwood Ravenswood Ltd T/A Norwood The registered provider is responsible for running the service Name of registered provider(s): Name of registered manager (if applicable): Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users who can be accommodated is: 11 The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eretz is registered to provide support and care for up to eleven adults with learning and some with associated physical disabilities. It is set in Ravenswood Village, which is a community of seventeen care homes. The village is situated near to Crowthorne; a controlled barrier protects the entrance drive. The ethos of Eretz is derived from the
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 11 0 Jewish faith; belief, practice and values of Judaism underpin all aspects of residents lives. The home is a purpose built two-storey house; each resident has their own single bedroom, none have en-suite facilities. There is a spacious lounge area, a den and a separate dining room. Currently one service user is accommodated in a selfcontained flat adjoining Eretz main house; this gives the opportunity for more independent living for this person. The house has an attractive landscaped safe garden and the many facilities of the village are available to all service users. Eretz has its own vehicle and service users have access to public transport. Fees are #53,273 to #131,739 per annum. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by four people using the service who were assisted with completion of the surveys by staff. 3. Information we have about how the service has managed any complaints or allegations. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and the results of our service user surveys and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. No person has contacted the CSCI regarding any concerns about the home since the last inspection. Four service user survey forms were returned. All provided positive comments about the service they receive and the range of activities was particularly valued. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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