Latest Inspection
This is the latest available inspection report for this service, carried out on 29th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fairwinds.
Annual service review
Name of Service: Fairwinds The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Powell Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Ferham House Kimberworth Road Masbrough Rotherham South Yorkshire S61 1AJ 01709565800 01709565829 krowley@exemplarhc.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Ferham Healthcare Ltd Number of places (if applicable): Under 65 Over 65 20 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager left in September 2009. A new manager was appointed who is currently applying to be registered. Her CRB check is 25/2/10. 1 1 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fairwinds is a registered home for 20 people with a mental health diagnosis. The accommodation is on two floors with lift access. Bedrooms and communal rooms are situated on both levels and there are designated smoking areas. All the bedrooms are single occupancy there are ample bathing and toileting facilities for the people living at the home. The home is attached to the main offices of the company and is within walking distance of Rotherham town centre and on a bus route. The fees at Fairwinds Care Home are different for each person as it is calculated by the number of care hours required for each person. It is therefore necessary to contact the home for further Annual Service Review Page 2 of 7 information. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The supporting information sent to us by the manager with the AQAA. What people told us who live in the care home. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the AQAA from the acting manager, the AQAA was received on the agreed date. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and other information we received, our judgement is that Fairwinds is still providing a good service. The information in the AQAA told us the acting manager was aware of what further improvements they need to make, to ensure that they value the views of people who use the service and continue to improve the service. The AQAA told us people knew who to contact if they had a complaint and the acting manager and provider dealt with problems. The AQAA confirmed that six complaints had been received in the last 12 months. Three had been upheld, all had been investigated within the agreed timescales. People had been listened to and their view acted upon to ensure their needs were met. The AQAA also told us that communication between staff was good, regular meetings were held and peoples needs were met . Staff received regular training and Annual Service Review Page 4 of 7 supervision to ensure they could meet peoples needs. The AQAA confirmed that they continue to have robust recruitment and selection procedures, which ensures the right staff were employed and trained. Staff received a good induction and training programme. This ensured they had the skills and appropriate knowledge to meet peoples needs. Four safeguarding referrals were made in the last twelve months. One was not taken as safeguarding the other three were investigated by Rotherham Councils Mental Health Team. One is still ongoing and being investigated, however it is not regarding Fairwinds. The other two referrals have been completed and closed. The acting manager worked with different professionals to protect people and make changes to prevent them happening again. We spoke to professionals who visit the home. They told us when they reviewed their clients, they found peoples needs identified and risk management plans in place to meet their clients needs. The professionals also told us they looked at staff training as part of the visit and found this satisfactory to meet peoples needs. The Mental Health Team Leader who was the safeguarding manger for two cases, told us the acting manager worked well with the professionals during the investigation. The acting manager identified measures required to prevent an occurrence and this ensured people were protected. The acting manager told us that 21 out of 33 care staff had completed NVQ level 2 or above. Two other care staff were working through the level 2 qualification. She also told us they are currently training staff to be assessors to ensure that all staff receive NVQ training to meet peoples needs. Six care staff had been enrolled on the course in the last month, this only left 4 care staff who did not have the qualification. The acting manager wanted to achieve 100 of care staff with NVQ qualifications. This demonstrates a commitment to developing and investing in the workforce. We received five completed surveys from people living at Fairwinds. The majority of comments received were positive. People told us they can do what they want to do and are able to make decisions about what they do each day. Comments received included, The home meets my needs. Cleaners work hard. I am very happy here I get on well with other clients. It is a breath of fresh air for me and the people here really care about me. People listen to my problems and help me solve them. The only negative comments received from the people who completed the surveys, were regarding activities. They told us there was lack of activities in the evenings. Comments included,
Annual Service Review Page 5 of 7 When they arrange an outing to make sure it happens. I would like staff to go into town more with me. More drivers to take us out in the bus. More day trips. Notifications received told us that the home provides information to us about incidents that occur in the home. The Inspection Record confirms that they contact us if any incidents happen at the home. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care homes at least once every three years. The completion of this Annual Service Review has not changed our view of the quality rating of the service therefore we are planning to inspect this service by October 2011. However we will continue to monitor closely to ensure all outcomes for people are good and we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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