Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ferndown Nursing Home.
Annual service review
Name of Service: Ferndown Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 2 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9 Dudsbury Crescent Ferndown Dorset BH22 8JG 01202875909 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mrs Claire Louise Hughes,Mr Gary Douglas John Hughes Number of places (if applicable): Under 65 Over 65 0 23 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ferndown Nursing Home is registered with the Commission for Social Care Inspection to provide accommodation for up to twenty-three people over the age of sixty-five. The premises are situated in a pleasant residential area of Ferndown, within easy access of local amenities and within reach of both Poole and Bournemouth. Accommodation is provided on two floors, with a passenger lift to access the first floor. All rooms have en suite facilities. The home has a lounge, which overlooks pleasant, secluded gardens to the rear of the home. Mr and Mrs Hughes, who have experience of running a care home, own the home and Mrs Hughes is the registered manager of the service. Current fees are #585 to #750. See the following website for further guidance on fees and contracts: /www.csci.org.uk/about_csci/press_releases/better_advice_for_people_choos.aspx None Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, which took place on 23 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. Surveys were completed and returned to us from 9 people living at the home. Some surveys had been completed by a relative or carer. The surveys tell us that everyone received sufficient information about the home before making a decision to move in. Everyone says they receive the care and support they need. One person said excellent care. Everyone said they always receive the medical support needed. Staff are said to listen and act on what is said and are always available when needed. A programme of activities are arranged at the home, although may of the respondents to our surveys said they did not take part due to their physical or mental condition. Positive comments received in the surveys included: the home is first class for caring, it is the closest thing for mother being at home, she receives the best care and attention the staff and owner are very approachable the home happily supply alternative meals if someone doesnt like the daily menu. Annual quality assurance monitoring and audits are undertaken by the home and where issues, suggestions and comments are made, appropriate action is taken to Annual Service Review Page 4 of 6 improve the service provided. The AQAA tells us that the home is committed to providing a clean and comfortable home.Refurbishments have been ongoing for the last 2 years and are now 75 completed. There are stringent infection control procedures in place to ensure the home remains odour free and pleasant. In the last 12 months 7 bedrooms have been re-decorated and refurbished to include new furniture beds and soft furnishings. 19 out of the 23 beds have been upgraded to electric fully profiling beds. Carpets are steam cleaned on average every 8 weeks. Accurate care plans for new service users are compiled before admission. Residents are encouraged to make their own daily decisions and feedback is gained and used to ensure the home is run in their interests. Everyone responding to a surveys said they knew who to speak to if they had a concern or complaint. The home has an accessible complaints procedure available to everyone. One complaint was received and resolved within the timescale during the year. There is a strict recruitment procedure when employment is offered to ensure service users are protected. Staff are trained to skills for care standards. There has been an investment in staff training during the year and 50 of care staff have now achieved NVQ level 2 or 3. 20 permanent care staff and 8 qualified nurses are employed at the home. Staff turnover is low. A comprehensive range of policies and procedures are in operation at the home. These have all been reviewed during the year. The home benefits from the stable management of the proprietor who is also the Registered Manager of the home. She is supported by a skilled staff team with many years of experience in the field. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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