Latest Inspection
This is the latest available inspection report for this service, carried out on 13th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ferney Lee.
Annual service review
Name of Service: Ferney Lee The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Paula McCloy Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Ferney Lee Road Todmorden Lancs OL14 5JW 01706815507 01706816025 Telephone number: Fax number: Email address: Provider web address:
www.calderdale.gov.uk Calderdale MBC Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 28 Maximum number of permanent and short stay places - 23. Five of the registered beds to be utilised for intermediate care only. Up to 5 service users between the ages of 50 to 65 years of age for immediate care beds only. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ferney Lee is a care home offering personal care and single room accommodation for up to 28 older people. Ferney Lee offers a permanent home as well as respite, transitional and intermediate care for the people of Calderdale. The home is owned and managed by Calderdale Metropolitan Borough Council. The communal rooms are attractively decorated, well furnished, light and spacious. The bedrooms are also well decorated and furnished. The home stands in its own grounds and has ample car parking. The home is set just outside Todmorden town
Annual Service Review Page 2 of 7 None 0 9 1 0 2 0 0 8 centre within reasonable walking distance of the main road and bus routes. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection that took place on 9 October 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing an excellent service and that they know what further improvements they need to make. In the AQAA we asked the service to tell us what they do well. This is what they told us: We have effective ways in which we obtain the views of people who use our service and we take on board their feedback and try to implement wherever possible. Over the last 12 months we have looked at different ways of incorporating equality and diversity into our pre-admission assessments, admissions, policies/procedures etc. We have also had equality& diversity training. We are also emphasising to our staff team, the importance of looking the individual needs of our service users in respect of their age, disability, gender, culture/religion etc. Our pre-admission assessment incorporates all the National Minimum Standards including equality and diversity sections. Our care plans are person centred, detailed and much individualised and take into Annual Service Review Page 4 of 7 account all physical, emotional, social and behavioural needs. Detailed risk assessments are undertaken upon admission in respect of moving/handling, nutrition, falls, skin integrity, health/safety, or any other area where there are limitations on freedom. The health care needs of our service users are fully met and where any specialist services are required, this is done promptly to ensure people receive the correct care and attention to meet their assessed needs. The medications are kept in a safe manner, protecting the health and welfare of our service users. Service users are able to live the life they choose and enjoy different routines and lifestyles. Our activities have improved over the last 12 months. The activities meet the needs of male/female service users, group and individual needs, including meeting the needs of people with dementia. We have a complaints procedure in place where all complaints are logged and addressed within 28 days. We have had no complaints over the last 12 months. There have been no safeguarding investigations undertaken within the last year and all of the staff team have done protection training. We have continued to improve and update the environment for the benefit of our service users and some areas have been re-carpeted and re-decorated, new bedroom furniture has been supplied, new bathrooms & toilets have been fitted. Our staffing levels continue to meet the needs of our service users and we have a skilled and well trained work force that are committed to ensuring our service users needs are fully met. Mandatory health and safety training is kept up to date, the majority of staff have or are doing NVQ training and the Skills for Care training will be undertaken by any new staff. Staff continue to receive regular supervision and team/management meetings are being held. There is a safe system in place for service users monies and the accounts are monitored on a monthly basis on computer. We also asked them what has improved in the last 12 months. This is what they told us: Strengthened the staff team and make sure all the staff receive the necessary specialist training to help them do their jobs well. Provided equality/diversity training to most of the staff team. Introduced better and more varied activities. Staff has continued to undertake safeguarding training.
Annual Service Review Page 5 of 7 The maintenance programme for the environment is ongoing. Ensured that all new staff continues to undertake NVQ training. Also to monitor that refresher training is done as necessary. We are exploring gaps in employment records to ensure we employ the right people. We have provided internet access for service users. Continually upgrading the environment. Created an activity garden for service users pleasure. We are working with the Primary Care Trust with regard to infection control & complied with any recommendations that have been made (this is mainly in the Rehab Unit). The home has a strong management team who are well qualified and run the home in the best interests of the people living there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8 October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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