Latest Inspection
This is the latest available inspection report for this service, carried out on 13th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ferns Nursing Home.
Annual service review
Name of Service: Ferns Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 141 St Michaels Avenue Yeovil Somerset BA21 4LW 01935433115 01935410536 ferns@almondsburycare.com HatherleyGrange@ALMONDSBURYCAREFSBUSI NESS.CO.UK Almondsbury Care Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 39 The maximum number of service users who can be accommodated is 39. The registered person may provide the following category of service only: Care home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Ferns is a care home providing nursing care for up to 39 older people. The home provides day care for a small number of people when required. It is a largely purpose built home in a residential area about one mile from the centre of Yeovil which has all the facilities of a small town. There is level access around the home with a lift to the first floor where six of the bedrooms are located in the older part of the building. All bedrooms are for single occupancy and have the en-suite facilities of a toilet. The
Annual Service Review Page 2 of 6 None home has a large rear lounge / dining room. This room is also used for activities for both resident service users and those attending for day care and has access to the garden. The home also has a conservatory, which also looks out over the rear garden. The gardens have been hard landscaped to provide accessible level outdoor space that is attractively planted at acceptable heights for people using the service and the garden is designed for ease of wheelchair use. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received and requested since the last Annual Service Review. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to the Care Quality Commission in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The service makes contact with the CQC if they have any concerns or wish to share information. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was completed to a high standard giving clear details about the homes achievements in the past year and their plans for the future. The AQAA demonstrates that the home has systems in place to seek the views of people who live at the home and other interested parties. Some changes, including arranging for book and clothing companies to come to the home and regular meetings with the cook, have been put in place as a result of listening to the people who live at the home. The home states that they continue to hold meetings with residents and their representatives to ensure that they are able to influence the running of the home. The AQAA demonstrates how they ensure that they are able to meet the needs of new people moving in. They carry out full assessments of anyone wishing to move in and make sure that they have specialist equipment in place prior to them taking up residence. Everyone living at the home has a personalised care plan that is regularly reviewed to ensure that the home continues to meet individual needs. Information included in the AQAA demonstrates that all equipment has been serviced to ensure the safety of people living and working at the home. Policies and procedures in the home have all been reviewed this year to ensure that they reflect current legislation and good practise guidelines. Some registered nurses have received specialist training to ensure that practise in the home is kept up to date. Training has included; tissue viability, nutrition and health, dementia and palliative care. Plans for the future include more specialist training and more regular meetings for trained staff. According to figures given, 80 of care staff have either obtained, or are working towards, a National Vocational Qualification (NVQ) in care at level 2 or above. To ensure that medication policies and practises are safe the AQAA states that 6 monthly medication audits are carried out by the local pharmacy and qualified nurses have undertaken a medication management course with the pharmacy. The home informs CQC of all significant events in the home and since the last inspection we have Annual Service Review Page 4 of 6 been informed of three drug errors in the home. Documentation received shows that appropriate action was taken to ensure the health and safety of the people concerned. The home has a clear complaints procedure which is available in a number of formats. One complaint has been made in the last twelve months. This was investigated by the home and found to be unsubstantiated. All information received since the last inspection gives evidence that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
