Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Granada House.
Annual service review
Name of Service: Granada House The quality rating for this care home is: The rating was made on: two star good service 1 8 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Grace Agu Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 St Pauls Road Weston-super-Mare North Somerset BS23 4AB 0193416102 0193416102 jacq@kendrick29.wanadoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: K & A Care Limited Number of places (if applicable): Under 65 Over 65 0 13 The maximum number of service users who can be accommodated is 13. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Granada House provides personal care for up to 13 elderly people. The house was built at the turn of the century, and has pleasant gardens to the front and rear. It is situated in the south ward of Weston-Super-Mare, about a mile from the town centre. There is level access to both front and rear gardens and to local shops and churches.
Annual Service Review Page 2 of 6 New Manager 1 8 0 2 2 0 0 9 A ramp leads from the front door to the garden. Clarence Park is a few minutes walk from Granada House. A chairlift is provided for the main staircase. One bedroom is situated on the second floor; this is accessed by way of a narrow staircase. Bedrooms are for single occupancy and all have en-suite facilities. The fees are North Somerset Social Services rate: £369.34 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. In terms of improvement the AQAA states that a new manager has been employed as well as qualified and experienced, new care staff. Policies and procedures formulated and updated. Training for majority of staff is in the process of being completed. The home has also undertaken redecoration and refurbishment of communal areas and rooms within the home. In terms of future development the home stated that it plans to complete full assessments liaising with all professionals involved, for each prospective service user, to ensure they can meet their care needs. Offer trial visits and full access for family to visit as and when they wish. To have a full service user guide and statement of purpose available for each prospective service user and their significant others. To have up to date, comprehensive, but transparent contracts, terms & conditions in place for each service user. It also plans to further develop care planning, to involve care staff more, to consider all comments made within the comments box, service user meetings and service user surveys. To consider full access to hot drinks throughout the day and night and to ensure that all staff are fully trained in the Safe Handling of Medicines. Annual Service Review Page 4 of 6 The home also told us that it further plans to put up a poster regarding complaints for easy access by service users, develop relationship with local teams. Update knowledge for all staff regarding Protection of Vulnerable Adults (POVA). Access training for each new staff member as employed regarding POVA and Mental Capacity Act. Other improvement plans include to develop in-house training undertake regular supervision of all staff. Ensure all policies and procedures are reviewed and updated regularly. Secure statutory training for those staff whom have not yet been trained in certain areas and for all new staff Develope an open environment where all care staff and manager work as a team. Further develop relationships with local nurses and GPs. We received eight comment cards from people living in the home. They told us that they are happy there. They are particularly pleased with the quality of the food they get and activities they are able to do. One comment was The food is good. What are we going to do as a result of this annual service review? We are confident that the home will maintain the good quaility of care that the service users presently enjoy. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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