Latest Inspection
This is the latest available inspection report for this service, carried out on 1st July 2010. CQC found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for Hawthorne Lodge.
What the care home does well This was a short random inspection to check whether the requirements of a legal notice had been met so specific examples of good practice were not identified. What the care home could do better: Random inspection report
Care homes for older people
Name: Address: Hawthorne Lodge 164/166 Hawthorne Road Bootle Liverpool Merseyside L20 3AR one star adequate service 17/02/2010 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Simon Hill Date: 0 1 0 7 2 0 1 0 Information about the care home
Name of care home: Address: Hawthorne Lodge 164/166 Hawthorne Road Bootle Liverpool Merseyside L20 3AR 01519333323 Telephone number: Fax number: Email address: Provider web address: Lea@hawthornelodge.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Pauline Lynes Type of registration: Number of places registered: Conditions of registration: Category(ies) : Stirrupview Limited Property & Estates care home 25 Number of places (if applicable): Under 65 Over 65 25 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 25 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Date of last inspection Brief description of the care home Hawthorne Lodge is registered to provide personal care for twenty five older people. The home is owned by Mr Hornby. The manager is Ms Pauline Lynes. The
Care Homes for Older People Page 2 of 9 1 7 0 2 2 0 1 0 Brief description of the care home accommodation is a mock Tudor style building located on the corner of two busy streets in Bootle. Due to its location there is good access to public transport and many local facilities are a short journey away. The shared areas include two lounges, a dining room and small back garden. Bedrooms are either single or double rooms. The home has a passenger lift and there are chair lifts to access rooms that have a number of stairs to them. A keypad fitted to the front door and other doors are alarmed so that staff are aware of and can offer assistance to any resident who wishes to go out. Bathrooms have equipment to help residents with bathing arrangements. Residents have the use of a call bell with an alarm facility. CCTV cameras view certain areas in the home. There is car parking space to the side of the premises. The weekly fee rate is three hundred and eighty three pounds a week. Care Homes for Older People Page 3 of 9 What we found:
We carried out this visit to check how medicines were being handled because we found some serious shortfalls on a previous visit that resulted in us issuing a legal notice requiring the home to make urgent improvements. Overall we found medicines were now being handled in a much safer way. Our checks of the medicines stocks and records showed they were usually given to people correctly. We found medicines could be easily accounted for because the records of medicines received, administered and disposed of were usually clear, accurate and complete. Any medicines that needed to be carried forward to a new monthly cycle were properly recorded and all medicines were dated on opening so they could be easily checked. Medicines were usually given to people at the right time in relation to mealtimes because they had been properly organised and people were generally given their medicines at a time that fitted into their normal daily routine. Giving medicines at the right time and dose is important because it helps make sure they work properly. We found liquid medicines were now being given to people correctly and external medicines such as creams were being applied properly. Our checks and the homes own auditing system showed a nutritional food supplement was now being given correctly and the person taking this said they were always given it on time. People that were managing some of their own medicines were being given the right amount of help and the paperwork about this was clear and up to date. We spoke with two people about their medicines and they both said they were happy with the support staff gave them. Helping people to look after their medicines in a safe way allows them to retain some independence. We saw good improvements in the disposal of medicines because they were now promptly and accurately recorded. We checked all medicines that had been disposed of over the last month and all were fully accounted for. Having safe procedures for the disposal of medicines is important to help prevent mishandling and misuse. We looked at how medicines were checked by the manager and saw efficient recorded audits that found mistakes. When mistakes were found suitable action was usually taken to help prevent them happening again. All staff had received regular medicines training and this was repeated on a regular basis. Formal competency assessments were now routinely carried out to help make sure staff were following the correct medicines handling procedures and these were repeated on a regular basis. Regular audits, good training and formal competency assessments help make sure staff have the necessary skills to handle medicines safely. What the care home does well: What they could do better: Care Homes for Older People Page 4 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 10 12 A privacy impact assessment 26/04/2010 must be completed for the use of CCTV cameras in the home The use of CCTV cameras must be assessed in respect of their use and the impact they have on peoples lives 2 19 23 Externally all windows must be kept in a good state of repair. This ensures the home is maintained appropriately and fit for people to live in. 23/08/2010 3 29 23 All bedrooms must be 17/12/2009 checked to ensure that windows provide for easy and safe ventilation of the home and can be opened and closed when necessary. This is with particular reference to those rooms identified on the inspection visit This will help to ensure people living in the home can moderate the temperature in their rooms 4 33 24 An annual development plan 26/04/2010 must be developed for the home, which sets clear aims and objectives for the
Page 6 of 9 Care Homes for Older People Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action management of the home and includes outcomes for people living there. This will evidence good management principals and ongoing / proactive management of the home. Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
