Latest Inspection
This is the latest available inspection report for this service, carried out on 12th May 2010. CQC found this care home to be providing an Adequate service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hollybush.
What the care home does well The people who use the service and their representatives were all very positive about the service received. The home`s decor, furnishings and fittings are all very pleasant. The home is small enough to ensure there is a pleasant, intimate and homely atmosphere. Food is viewed very positively by the people living in the home. Our last key inspection in May 2009 resulted in a number of statutory requirements. Very good progress has been made to address these issues: *All records regarding people using the service, and personnel are well kept and available for inspection. *Delivery of staff training has improved. There are still one or two gaps in training required by regulation, but generally this is in regard to staff who have commenced employment in the last few months. It may be useful for the registered persons to record training delivered on a chart to help them monitor its delivery. This will particularly help to ensure training is delivered, and subsequently refreshed as required.*A quality assurance policy is now in place. *There was a record to state the boiler and gas appliances have been serviced. However the cooker was replaced two years ago, and now should be included in the gas service contract. * Suitable management arrangements are now in place when the registered persons are away. *Keys for the medication cabinet are now kept securely. On the day of this inspection all people using the service seemed well cared for, said they were happy and had no complaints or raised no concerns. There was sufficient staff on duty. The home was well maintained and was clean. What the care home could do better: This inspection has not resulted in any new statutory requirements. Any previous issues which resulted in statutory requirements have now been addressed. However, the postal survey raised two concerns from two different people: * Activities arranged should be more stimulating. The home has an activities programme, but this may not suit everyone`s needs. The manager said she would look at the issue with the people using the service in a `residents meeting` and through one to one discussions with people in the home. * One person said they sometimes felt cold. Their representative raised this matter and also said at times there could be more staff around. We felt staffing is sufficient, but the registered persons should monitor these matters and make necessary changes according to the developing needs of the people in the home. The registered persons have however made very good progress to address any statutory requirements since the last Key Inspection. We are currently not issuing star ratings to services, however on the basis of this inspection, the evidence suggests to the inspector that we would have no hesitation in changing the current one star rating to a two star `Good` rating if this system was still part of our methodology. Random inspection report
Care homes for older people
Name: Address: Hollybush 45 Glamis Road Newquay Cornwall TR7 2RY one star adequate service 12/05/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ian Wright Date: 1 2 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Hollybush 45 Glamis Road Newquay Cornwall TR7 2RY 01637874148 01637874148 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Pritchard Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Nicola Carla Brazier,Mr Neil Edward Brazier care home 14 Number of places (if applicable): Under 65 Over 65 4 14 dementia old age, not falling within any other category Conditions of registration: 0 0 The maximum number of service users who can be accommodated is 14. The registered person may provide the following category of service only: Care Home only (code PC) to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (code OP) - maximum of 14 places Dementia (code DE) - maximum of 4 places Date of last inspection 1 3 1 1 2 0 0 9 Care Homes for Older People Page 2 of 8 Brief description of the care home Holly bush accommodates up to fourteen elderly people, up to four of whom may have dementia. Holly bush is situated in a residential area on the outskirts of Newquay. The home is close to shops and in walking distance of the coast. Mr and Mrs Brazier are the registered providers. Ms J. Pritchard is the registered manager. The majority of bedrooms are situated on the ground floor. Five bedrooms are situated on the first floor and are accessed via the stairs or a stair lift. All bedrooms have en suite facilities. There are assisted bathroom / shower facilities for people with mobility problems. There is a large lounge / dining room, which provides shared space for people who use the service to relax in. The home has a conservatory and people who use the service can use the garden. There is car parking available for people who use the service, staff and visitors. The ground floor is wheelchair accessible. A copy of the inspection report is available from management if required, or via the CQC website at www.cqc.org.uk. The range of fees were not be obtained at the time of the inspection, and the reader should contact the registered persons for details. Care Homes for Older People Page 3 of 8 What we found:
This unannounced random inspection was completed to: * Check compliance with the Care Homes Regulations 2001. The Commission is currently in the process of changing its methodology, and also all services are being re registered under the Health and Social Care Act 2008. Although normally we would have carried out a full key inspection, the commission has decided to postpone a full assessment of the service until after October 2010 once the service has been re registered. * Check requirements issued at the key inspection on 12th May 2009 have been complied with. The methodology to complete this inspection was as follows: * We spoke to some people using the service to ask them their views about the home, and observed care practice. * We spoke to the registered manager about care practice. * We inspected documentation. * We completed a postal survey regarding the views of people who use the service and the views of their representatives, of social and health care professionals and of staff who work at the service. The people we spoke to, and who answered our postal survey were all very happy with the service. People stated residents are treated as individuals, staff are very kind and professional, and there was a nice homely atmosphere in the home. These judgements were also apparent to the inspector . What the care home does well:
The people who use the service and their representatives were all very positive about the service received. The homes decor, furnishings and fittings are all very pleasant. The home is small enough to ensure there is a pleasant, intimate and homely atmosphere. Food is viewed very positively by the people living in the home. Our last key inspection in May 2009 resulted in a number of statutory requirements. Very good progress has been made to address these issues: *All records regarding people using the service, and personnel are well kept and available for inspection. *Delivery of staff training has improved. There are still one or two gaps in training required by regulation, but generally this is in regard to staff who have commenced employment in the last few months. It may be useful for the registered persons to record training delivered on a chart to help them monitor its delivery. This will particularly help to ensure training is delivered, and subsequently refreshed as required.
Care Homes for Older People Page 4 of 8 *A quality assurance policy is now in place. *There was a record to state the boiler and gas appliances have been serviced. However the cooker was replaced two years ago, and now should be included in the gas service contract. * Suitable management arrangements are now in place when the registered persons are away. *Keys for the medication cabinet are now kept securely. On the day of this inspection all people using the service seemed well cared for, said they were happy and had no complaints or raised no concerns. There was sufficient staff on duty. The home was well maintained and was clean. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
