Latest Inspection
This is the latest available inspection report for this service, carried out on 8th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Holmlea Care Home.
Annual service review
Name of Service: Holmlea Care Home The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Blake Date of this annual service review: 0 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 48 Linskill Terrace North Shields Tyne & Wear NE30 2EW 01912572407 01912963270 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Parkside Northern Limited Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 25 0 0 25 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Holmlea is a residential care home in North Shields. The accommodation is a large three-storey building, which has been adapted for use as a residential care home. The home provides personal care for up to twenty-five elderly people, which includes those who require care due to old age and those who have memory loss and dementia. Holmlea does not provide nursing care. There is a passenger lift, which gives access to all floors. Holmlea has three bathrooms providing assisted bathing via a parker bath system and two automatic bath seats. In addition there is a manual hoist available. There are seven communal toilets in the building.There is a pleasant enclosed garden to the side of the property. Inside there is a large lounge area with conservatory, a
Annual Service Review Page 2 of 6 change to manager 2 3 0 2 2 0 0 9 dining room on the ground floor and in addition there is a quiet lounge on the second floor. All rooms are single and six rooms have en suite facilities including w.c. The cost of the service is £422.90-£440 per week.The home provides information about the service through the service users guide. A copy of the last inspection report written by the Commission for Social Care Inspection is available. This enables prospective service users to make a decision about moving to Holmlea. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home sent us information this included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Have your say surveys from people who use the service, staff and supporting health professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Surveys were sent out and good responses were received, five service users, three staff and two supporting professionals surveys were returned. Comments from people who use the service and their families included look after me very well lots of entertainment to keep me amused staff are very nice and always happy to chat to us staff are always around when we need them I give Holmlea and staff 100 they are very attentive and always communicate with families they talk to the residents with respect we dont think we could have picked a better home for our mam she is happy and well cared for and we are made to feel very welcome couldnt wish for better entertainment is good looks after the residents, everything they want is catered for looks after my aunt and cares and supports her makes her feel content and at home looks after her every need support family and keeps us informed and updated at all times the staff are simply fantastic as is the care given. Staff commented the residents are looked after and their health and social needs are well met the homes cleanliness is maintained very well provides good care and Annual Service Review Page 4 of 6 support to the resident and families keeps us up with all relevant training I feel the home is run very well. Supporting professionals commented the home is always clean and the residents well turned out and content the staff are personable and caring. The home has informed CQC of any events that have happened since our last key inspection but there have been no cause for concern. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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