Latest Inspection
This is the latest available inspection report for this service, carried out on 15th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hookstone Chase (66).
What the care home does well Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. All five people who returned our surveys told us that they had been involved in the decision to move into Hookstone Chase and had been provided with enough information to help them make that decision. We looked at people`s care records which showed that people take part in lots of different activities and events. People enjoy activities such as horse riding,swimming,open country,mini bus outings such as to a garden center for coffee. Holidays have been booked to Wales and the Lake District. People also have the opportunity to attend various courses at Harrogate College.The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There have been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. Five people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint.People we spoke to during our visit also told us that the staff were approachable and they could raise any problems if they needed to. All five people who returned surveys told us that the home is `always` kept fresh and clean. During our visit it was clean and tidy and provided people with a homely and comfortable place to live. Some people showed us their bedrooms, which were individually decorated and nice places for them to spend time in. People spoken to on the day made comments such as "Everything is ok,things are still good,I like it here." and "I`m ok, I like living here." People also made comments in surveys returned to us. When asked what does the home do well? They said, "The home is nice, I am supported well." "I am happy living at 66 Hookstone Chase." "The staffalways look after me and are very kind and helpful." We also received surveys from staff that were positive. When asked what does the home do well they said, "When service users come home around 4.00pm they are served with tea,coffee or squash and sit around the large dining table and discuss their day,their ups and downs with the staff and each other." "The service users prepare their evening meals with staff support if needed. On Sunday the staff prepare a Sunday roast and everyone enjoys a family meal in a family atmosphere." "I receive very good support from all of the staff team. Meet the individual needs of each service user. Provides an excellent work and leisure balance for 66 Hookstone Chase service users." "It is a pleasure to be a member of staff at 66 Hookstone Chase long may it continue." "The home manager is extremely approachable,it is a pleasure to work at 66 Hookstone Chase." What the care home could do better: We feel that Hookstone Chase continues to provide good and excellent outcomes for the people who live there and we have made no new requirements or recommendations as a result of this random inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Hookstone Chase (66) 66 Hookstone Chase Harrogate North Yorkshire HG2 7HS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Irene Ward Date: 1 5 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Hookstone Chase (66) 66 Hookstone Chase Harrogate North Yorkshire HG2 7HS 01423541888 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Jane Bodoano Type of registration: Number of places registered: Conditions of registration: Category(ies) : Henshaws Society for Blind People care home 5 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 5 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: Learning Disability. Code LD, maximum number of places 5 Date of last inspection Brief description of the care home 66 Hookstone Chase is registered to provide accommodation and personal care for 5 people under the age of 65 years who have a learning disability and an additional sensory impairment. The home is a detached dormer bungalow situated on a main road close to a retail park and other local facilities. There is a garden to the rear of the
Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home home and on site car parking to the front of the property. All bedrooms are designed for single occupancy. At the last inspection carried out on the 14th June 2007 the weekly fees ranged from £683.00 to £863.80 and did not include costs for leisure, hairdressing, chiropody treatment, toiletries, activities and transport. Service users/relatives and other interested parties are able to have access to inspection reports by requesting them from the home. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This was an unannounced inspection of the care home at 66 Hookstone Chase. The visit was completed on 15th April 2010 by one inspector. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there.Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment. This is a selfassessment that tells us about the home. We also sent out surveys to people who live and work at the home. Five people who live at the home and four staff completed and returned surveys to us. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well:
Each person living at the home has their own care plan and record of their care. This is based around the organisations assessment and care planning documentation. The record we looked at showed that a full assessment and introductory process had been completed before the person moved in. This included visits to the home to meet people and make sure it was the right place for the person to live. All five people who returned our surveys told us that they had been involved in the decision to move into Hookstone Chase and had been provided with enough information to help them make that decision. We looked at peoples care records which showed that people take part in lots of different activities and events. People enjoy activities such as horse riding,swimming,open country,mini bus outings such as to a garden center for coffee. Holidays have been booked to Wales and the Lake District. People also have the opportunity to attend various courses at Harrogate College.The care record we looked at also showed that people have involvement from other health professionals, such as their dentist, optician and doctors. The medication storage arrangements and recording we looked at showed us that medication is being managed safely by the home. There have been no recent complaints or safeguarding incidents at the home. Staff we spoke to had received safeguarding training and knew how to report any concerns. Five people who live at the home and returned a survey said there was someone they could speak to if they were unhappy and said that they knew how to make a formal complaint.People we spoke to during our visit also told us that the staff were approachable and they could raise any problems if they needed to. All five people who returned surveys told us that the home is always kept fresh and clean. During our visit it was clean and tidy and provided people with a homely and comfortable place to live. Some people showed us their bedrooms, which were individually decorated and nice places for them to spend time in. People spoken to on the day made comments such as Everything is ok,things are still good,I like it here. and Im ok, I like living here. People also made comments in surveys returned to us. When asked what does the home do well? They said, The home is nice, I am supported well. I am happy living at 66 Hookstone Chase. The staff
Care Homes for Adults (18-65 years) Page 4 of 8 always look after me and are very kind and helpful. We also received surveys from staff that were positive. When asked what does the home do well they said, When service users come home around 4.00pm they are served with tea,coffee or squash and sit around the large dining table and discuss their day,their ups and downs with the staff and each other. The service users prepare their evening meals with staff support if needed. On Sunday the staff prepare a Sunday roast and everyone enjoys a family meal in a family atmosphere. I receive very good support from all of the staff team. Meet the individual needs of each service user. Provides an excellent work and leisure balance for 66 Hookstone Chase service users. It is a pleasure to be a member of staff at 66 Hookstone Chase long may it continue. The home manager is extremely approachable,it is a pleasure to work at 66 Hookstone Chase. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
