Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hulme Hall Close.
Annual service review
Name of Service: Hulme Hall Close The quality rating for this care home is: The rating was made on: two star good service 1 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Kelly Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Hulme Hall Road Cheadle Hulme Stockport Cheshire SK8 6JZ 01614869783 Telephone number: Fax number: Email address: Provider web address:
louise.machin@stockport.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability sensory impairment Conditions of registration: Stockport MBC Adult and Community Directorate Number of places (if applicable): Under 65 Over 65 15 3 1 0 0 0 A manager, working a minimum of 30 hours each week, must be in place at all times who has the qualifications, skills and experience necessary for managing the home and who is registered with the Commission for Social Care Inspection. No more than two places can be used as respite/emergency/short term placements. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hulme Hall Close is owned by Stockport Metropolitan Borough Council Adults and Communities Directorate and is part of the Stockport Learning Disability Partnership. Ms Haley Pendleton was the registered manager. The home had been divided into separate units with link corridors on the ground floor
Annual Service Review Page 2 of 7 1 4 1 0 2 0 0 8 only. The single rooms, were below the National Minimum Standard of 10sq.m and did not have en-suite facility. There is a large garden to the rear of the building and hard standing to the front, which could accommodate a reasonable number of cars. The home was located in the Cheadle Hulme area of Stockport. Apart from the local pub, restaurant, the shops and other amenities were not accessible other than by car. Public transport was also not readily available. The fee payable is dependent on personal circumstances with funding arrangments through Local Authorities. T Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included:The annual quality assessment AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from the support workers who are employed by the service. What the manager of the agency has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection of the 2nd October 2008. What has this told us about the service? The report was written on behalf of the Care Quality Commission therefore throughout the report the terms we and us are used. The home returned the Annual Quality Assurance Assessment to us when requested. The information was good which enabled us to make an assessment of the service and our judgment is that the agency is still providing a good service. They are also aware of how they could make further improvements. The AQAA showed that there had been two complaints and no safeguarding referrals. Both the complaints had been acted upon and arrangements put in place to the satisfaction of the relatives of the service users. The manager said that the team uses complaints and investigations as an opportunity to improve services. We sent out nine surveys to individually named people who used the service and ten to the care workers. We had returned to us six service user surveys and one staff survey. All the surveys that we received from the people who used the service were completed with the help of a support worker. This is because the people who live at Hulme Hall Close do not have the skills to complete the questionnaire by themselves. Only three people answered the questions; can you do what you want each day, in the evening and at weekends. The remaining three didnt answer the questions at all. Two always said that the home was fresh and clean, two said usually and two didnt answer. We asked if the staff treated them well; two said always; one said usually and one didnt answer. Direct comments received to the question what does the home do well were limited (for the reasons we have stated above) and have been written by the support workers as follows; provide enough staff to offer me the option of accessing the community when I like; provide me with a safe, warm, clean, homely and friendly flat to live in. Annual Service Review Page 4 of 7 The one staff survey we received was positive about the home and said that there was a good management team. They said that they had received training that was relevant to their role, helped them understand and meet individual needs, kept them up to date with new ways of working and gave them enough knowledge about health and medication. Each person had a health and social care folder which gave details about the persons personal and health care needs. These were reviewed regularly and updated as necessary. The manager said that they worked closely with relatives and advocates to make sure that everyone was involved in the persons day to day and long term care needs. The service also conducted Mental Capacity assessments and held best interest meetings which centred on the individual in order to make sure that the person made their own decisions as far as possible. There was a staff training and development programme in place. Training for staff included moving and handling, health and safety, food hygiene, infection control and National Vocational Qualifications (NVQ). New support workers underwent a thorough recruitment process which included Criminal Record Bureau checks and an induction programme that followed Skills for Care Common induction standards and the Learning Disability Qualification. All staff were required to have training in safeguarding adults. The AQAA told us that the managers continued to review staffing rotas and that they had been changed rotas to accommodate the wishes of the people. This had allowed the service to have more staff available for trips out or activities in the home. For example they were able to provide two staff to support a lady to access the local disco which was an activity she enjoyed. The organisation had increased more staff contracts to 37 hours in order to improve staff continuity. When Bureau staff were used to cover sickness and holidays there was a preferred list of names of staff that services users had expressed a preference about. Team managers from Stockport Learning Disability Partnership visited the home regularly to meet the people who used the service and were to conduct an annual quality audit to ensure that high standards of care were being delivered. Plans were ongoing to build new properties in the community for the people who lived at Hulme Hall Close. Both the people who used the service, relatives and advocate were fully involved in the process. There was an emergency placement flat in the building which had a separate entrance from the rest of Hulme Hall Close. This flat was staffed and managed by Stockport Learning Disability Partnership, Domiciliary Care Agency. The agency on the whole works well with us and keeps us informed of any changes. They have also shown us that the service continues to provide good outcomes for the people who use it. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an Annual Service Review by the 2nd October 2010 and a key inspection by 2nd October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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