Latest Inspection
This is the latest available inspection report for this service, carried out on 27th May 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ilford Park Polish Home.
What the care home does well The Expert by Experience conclusion about the service were: "We found this home to be in excellent condition, it was clean, welcoming and friendly. The residents that we observed, as well as those we were able to speak to privately, all appeared happy and talkative, with no signs of anxiety or lack of care or attention. The members of staff that we were able to observe at the Home were all respectful of the residents and the Polish culture, and especially the differences between the English and Polish cultures, and all that we met encouraged the keeping of the residents` identity as members of the Polish nation, as well as their adopted English nation. All in all this home is an outstanding example of how a Care Home can be a home, not just a facility." The translator`s observation of the Home was that "It was evident to me that the cultural and religious traditions are being respected in the home, and both English- and Polishspeaking staff take a lot of effort to ensure those traditions are maintained throughout the year. The wide variety of Poland inspired initiatives around the home (such as frames with the resident`s old photos in each of the hall, Polish street names for each hall where residents live and traditional music played around the house, to name just a few), are only small gestures to celebrate the Polish heritage, however they clearly have a significant impact on how residents feel about the home. The hospitality displayed by each resident we visited on an individual basis demonstrated to me the typical way of greeting guests and feeling proud of their own house- it`s evident everyone felt comfortable in and proud of their surroundings". The inspector also found that the standard of service was very high. In looking around the home we also found it to be clean, that people had been encouraged and enable to make their own rooms into their own "home". The manager discussed with the Inspectorideas to make the communal areas more domestic in character. We discussed avoiding unnecessary signs that detract from the general homeliness. The care plans we looked at were comprehensive and were based on assessments that had been completed prior to a move. Such assessments help ensure that a person`s needs are known and can be met before a move. We discussed at the Manager some recent issues, and confirmed that the service had dealt with these issues in an appropriately. We found that the issues were managed in an open manner, and where improvement were identified they were made. For example the introduction of a system for managing changes in weight. We discussed with the manager how they used questionnaires to identify to ensure that people were happy with the service, and were told about how people`s views were taken into account. We found that every aspect of the service we considered was well managed. What was particularly impressive was the lack of complacency, and the openness to ideas. We considered that it is this attitude to improvement and focus on the people who live at the service that will ensure that this service maintains it`s excellent standards. What the care home could do better: We looked at the way staff had been recently recruited to the work at the home. We found that appropriate checks were completed as part of this process by another department. We discussed with the Manager the need for the "employer" to confirm in writing to the "Registered Manager" that the relevant checks have been made and that the relevant information is available for inspection. Random inspection report
Care homes for older people
Name: Address: Ilford Park Polish Home Ilford Park Polish Home Stover Newton Abbot Devon TQ12 6QH three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Helen Tworkowski Date: 2 7 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Ilford Park Polish Home Ilford Park Polish Home Stover Newton Abbot Devon TQ12 6QH 01626353961 01626335088 ilford-park-polish-home@spva.gsi.gov.uk www.veterans-uk.info Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Linda McVeigh Ms Clare Thomas Type of registration: Number of places registered: Conditions of registration: Category(ies) : Service Personnel & Veterans Agency care home 95 Number of places (if applicable): Under 65 Over 65 81 81 81 95 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 0 0 One Service User (named elsewhere) who is under the age of 65 may continue to be accommodated. Only 14 beds for the provision of nursing care in category PD (E)
Care Homes for Older People Page 2 of 8 Date of last inspection Brief description of the care home Ilford Park is a unique facility. It is only for people of Polish origin including those who need personal and or nursing care by reason of old age, including mental or physical disorder. The home provides care for people aged sixty-five and over, who must satisfy conditions of eligibility for admission under the Polish Resettlement Act 1947. The home is registered to provide personal care for up to 81 service users, and there is also a nursing unit for up to 14 people. The home does not provide Intermediate Care. The present accommodation was purpose-built as a care home to very high specifications in 1992, replacing the former accommodation previously used for purposes of resettlement, which remain unused in the extensive grounds. Ilford Park is a very spacious, well-designed home set around a large courtyard garden, and within extensive grounds that are easily accessible. The large home is divided into four somewhat separate units, each centred on its own Day Space consisting of lounge, dining area and kitchen. There are also five bungalows next to the main building which can accommodate people with less care needs or for visiting relatives. Ilford Park is in a rural location about three miles from Newton Abbot, and is reached via a long private drive. The home is now administered by the Service Personnel and Veterans Agency, an Executive agency of the Ministry of Defence. There is an emphasis on promoting Polish culture; many of the staff are Polish speakers and there is a resident Catholic priest. All documentation is available in Polish andor English. The different areas of the home have Polish names. There is a small shop offering Polish foodstuffs, open every day to service users and also to the general public. A Polish style diet is usually offered at mealtimes. Information about the level of the fees is available from the Manager. Care Homes for Older People Page 3 of 8 What we found:
This inspection was an unannounced Random Inspection carried out on 27th May 2010. In addition to the Inspector, an Expert by Experience with a support assistant, plus a Polish translator and cultural adviser took part in this inspection. An Expert by Experience is a person who has knowledge or experience of social care services. The Registered Manager, Clare Thomas, was present throughout this visit. As part of this visit the Inspector looked around the building, and saw some of the communal rooms, and was invited to look at some of the bedrooms. The Inspector also looked at the documentation and care provided to two of the people who had recently moved to the home, at the way controlled drugs are managed, at the system for recruiting staff and at the management of accidents. The Inspector also discussed with the manager the way recent concerns had been managed. The Expert by Experience and Supporter, and the Polish translator were also shown around the home and met and interviewed a number of individuals. They also had lunch with some of the people who live at the home. The areas they were asked to focus on during the inspection were: how the home dealt with residents with dementia, how people were helped to fit it and and how activities or interests were encouraged by staff. What the care home does well:
The Expert by Experience conclusion about the service were: We found this home to be in excellent condition, it was clean, welcoming and friendly. The residents that we observed, as well as those we were able to speak to privately, all appeared happy and talkative, with no signs of anxiety or lack of care or attention. The members of staff that we were able to observe at the Home were all respectful of the residents and the Polish culture, and especially the differences between the English and Polish cultures, and all that we met encouraged the keeping of the residents identity as members of the Polish nation, as well as their adopted English nation. All in all this home is an outstanding example of how a Care Home can be a home, not just a facility. The translators observation of the Home was that It was evident to me that the cultural and religious traditions are being respected in the home, and both English- and Polishspeaking staff take a lot of effort to ensure those traditions are maintained throughout the year. The wide variety of Poland inspired initiatives around the home (such as frames with the residents old photos in each of the hall, Polish street names for each hall where residents live and traditional music played around the house, to name just a few), are only small gestures to celebrate the Polish heritage, however they clearly have a significant impact on how residents feel about the home. The hospitality displayed by each resident we visited on an individual basis demonstrated to me the typical way of greeting guests and feeling proud of their own house- its evident everyone felt comfortable in and proud of their surroundings. The inspector also found that the standard of service was very high. In looking around the home we also found it to be clean, that people had been encouraged and enable to make their own rooms into their own home. The manager discussed with the Inspector
Care Homes for Older People Page 4 of 8 ideas to make the communal areas more domestic in character. We discussed avoiding unnecessary signs that detract from the general homeliness. The care plans we looked at were comprehensive and were based on assessments that had been completed prior to a move. Such assessments help ensure that a persons needs are known and can be met before a move. We discussed at the Manager some recent issues, and confirmed that the service had dealt with these issues in an appropriately. We found that the issues were managed in an open manner, and where improvement were identified they were made. For example the introduction of a system for managing changes in weight. We discussed with the manager how they used questionnaires to identify to ensure that people were happy with the service, and were told about how peoples views were taken into account. We found that every aspect of the service we considered was well managed. What was particularly impressive was the lack of complacency, and the openness to ideas. We considered that it is this attitude to improvement and focus on the people who live at the service that will ensure that this service maintains its excellent standards. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 34 The Employer should confirm in writing to the Registered Manager that the appropriate checks have been made in relation to recruitment, as well as providing copies of the documents as described in Schedule 2 or the regulations. Care Homes for Older People Page 7 of 8 Reader Information
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