Latest Inspection
This is the latest available inspection report for this service, carried out on 15th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Inwood House.
Annual service review
Name of Service: Inwood House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Walker Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Inwood House 10 Bellamy Lane Salisbury Wilts SP1 2SP 01722331980 01722331985 admin.inwood@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Alan Butchers,Mrs Diana Butchers Number of places (if applicable): Under 65 Over 65 1 0 10 20 No more than 10 service users with a mental disorder, over 65 years of age at any one time No more than 20 service users with old age over 65 years of age at any one time. Within the category of Mental Disorder (MD), no service user to be admitted under the age of 55 years Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is an established care home in Salisbury near the city centre. It is registered to provide personal care to up to 20 older people 10 of whom may also have additional mental health needs; one of whom is under the age of 65. Accommodation is to three floors accessed by a passenger lift and stairs. All but one of the single bedrooms has
Annual Service Review Page 2 of 6 en-suite toilet facilities. There are 2 bathrooms and one shower room with toilets to the ground floor near the sitting room and dining room. The staffing rota provides for a minimum of 4 care staff during the mornings, three during the afternoon and evening, with one waking night staff and one member of staff sleeping in. This is one of 2 homes run by Mr and Mrs Butchers. Miss Donna Malone is the registered manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and asked for, since the last key inspection of 20th March 2008. We looked at their annual quality assurance assessment (AQAA); this is their own assessment of how they are doing, that focuses on how well outcomes are being met for people using the service. We looked at surveys returned to us by people using the service and from other people with an interest in the service. We looked at how the service has managed any complaints. We looked at what the service has told us about things that have happened in the service; notifications that are a legal requirement. We also looked at our last report on the service, relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most the information we asked for. Miss Malone told us what had been done as a result of listening to people: new peoples family are asked to put clothing on laundry and a named member of staff is responsible for laundry each day. Miss Malone planned to provide training for staff in providing activities. More armchair activities are now provided. The homes pre-admission assessment forms now promote equality and diversity. Care plans are being improved. There are plans to upgrade a bathroom. A new boiler has been installed and the access to the lift improved. The gardens have been made more secure and have been landscaped. Miss Malone plans to provide more specialist training in mental health. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. One comment was [Does well] More or less everything. Another person told us takes care of us. Fresh flowers would be nice every now and them. A further person told us room always kept clean, bedding always clean. Everyone is very kind and helpful. Another person told us I feel confident about the homes ability to care for me. My room is always clean as are the windows. Have made some solid relationships and am happy here. Dont want to leave. We received comments from relatives of people living in the home. All continue to be very satisfied with the quality of the care. One comment was friendly staff, they are ready to engage with residents in conversation and are courteous, also to visitors. This is very important, as other residents do not necessarily engage in this way. I have been very happy with the care at Inwood House. Another relative told us kind, caring. Anyone who has had to look after my mother and handles her so well deserves the highest praise. Nothing is too much trouble. A further relative told us staff at all levels are available and muck in. Friendly atmosphere, family feeling. A member of staff told us If any concerns are raised the problem is resolved normally Annual Service Review Page 4 of 6 within a few hours. It is a pleasure to call myself part of a caring team. Sometimes more staff are needed when there is a difficult resident. Another member of staff told us the care manager is always available to answer any questions or queries. We all do our very best but there is not always enough time. I dont think any home has enough time. A healthcare professional told us what the home does well Liaises with mental health team appropriately. Promotes a caring environment for patient care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 20th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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