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Care Home: Ivy Cottage

  • Ackton Lane Ackton Featherstone West Yorks WF7 6HP
  • Tel: 01977701370
  • Fax: 01977795707
  • Planned feature Advertise here!

Residents Needs:
Learning disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 13th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Ivy Cottage.

Annual service review Name of Service: Ivy Cottage The quality rating for this care home is: The rating was made on: two star good service 0 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Ward Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service Address of service: Ackton Lane Ackton Featherstone West Yorks WF7 6HP 01977701370 01977795707 ivycottage1@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Andrew JR Barlow Conditions of registration: Category(ies) : learning disability Ivy Cottage (Ackton) Limited Number of places (if applicable): Under 65 Over 65 10 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ivy Cottage is a care home providing personal care and accommodation for 10 younger adults who have a learning disability. Many of the service users present with complex needs including the management of challenging behaviour. The home is situated in Ackton, a small residential suburb of Featherstone, and is within easy reach distance of local amenities. It is privately owned and has three sister homes which also accommodate this category of service user. The premises, that are not purpose built, have service user accommodation arranged on one floor upstairs. All bedrooms are designed for single occupation and there is adequate communal space. The home has a small open garden to the front of the house and a pleasant secure courtyard to the rear along with car parking facilities. Annual Service Review Page 2 of 7 0 3 0 2 2 0 0 9 At the last key inspection on the 3rd February 2009 the weekly fees ranged from £2,000 to £2,600 dependent on the assessed needs of individuals. The manager confirmed that existing and prospective service users are provided with a Service User Guide detailing what services are provided and the aims and objectives of the organisation. Additional copies are available upon request. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys sent to people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. As a result of listening to people they have been able to make the following changes: The Service User Forum is now operational and service users have been involved in developing the job description of the new person centred planning facilitator and have been actively involved in interviewing. Service users had a meeting with the advocate to develop their questions for the activity organiser post. The home has been completely re-decorated with active service user choice and are currently providing an individualised bedroom decorating programme. The home tells us that the service user guide and individual contracts have been updated which also involved service users.They tell us that a more person centred approach is taken for service users holidays from selecting,booking and paying for a holiday. All care plans have been reviewed with input from service users. The home tells us that the manager has been on a communication course with the local PCT(Primary Care Trust) and other staff are booked on this course. They tell us that this should facilitate the breakthrough they need with their communications. The manager has also attended a nursing network conference that looked at the latest research into meeting the sexual needs of service users.The home now has a service team model in place which delivers a much more person centred approach. Service users are involved in menu planning, with some shopping and helping to prepare meals. This makes sure that peoples needs are met in a way that benefits them at all times. The annual quality assurance assessment (AQAA) tells us that; Staff team culture has moved with the Service User Model. We are much quicker and more flexible at meeting requests and changing care plans. We have been completed Annual Service Review Page 4 of 7 re-decorated with service user involvement. Service User Guide,Service User contracts are all updated and are using more photos. Main files have the appropriate information in. We have Health Action Plans for service users. Service users are involved in Partnership Board and Advocacy groups. Surveys from people living at the home were positive, all stated they can choose to do what they want each day, all know who to speak to if they are unhappy, and all say staff treat them well. When asked what does the service do well? People made the following comments: All sorts. They listen to what i want to do. I go out to charity shops and go see friends. Everything. I like all the staff and service users. Look after - nice. Good food, lots of cups of tea. I dont want to move. Cook nice food. They take me out. When asked what could the home do better? they said, Not sure. Nothing. Dont know. More holidays. Six surveys were returned from staff who work at the home.When asked what does the service do well? They said, Training,supervision,appraisals,listening. Gives regular training, always puts service users first (person centred planning) new manager listens and takes on board ideas. Everyone works as a team. We work well as a good team. The Ivy is a good home they are all run as best to the abilities that can be. Always has a person centred view in every daily routine around our service users to enable an ordinary life. Meets the needs of the individuals we support and empowers them. Listens and involves the staff and service users within the home. Is very person centred focused and uses this approach to support the service users. Respects the wishes and needs of the service users and advocates dignity and choice. Strives to deliver the best possible care to all involved and delivers continuous up to date training to all staff to ensure this is achieved. When asked what could the home do better? They said, More input from top managers. Senior management could be more open from the start when things change, so staff dont worry. Part-time staff should get same opportunities as everyone else to move up the ladder. Sick pay would be a benefit. The Ivy are always improving on things and keeping up to date with everything. Very little as every day the way we do things improve to a higher level. The home has recently been re-decorated and individual service users bedrooms personalised to improve the environment. This is still ongoing to improve the home. Annual Service Review Page 5 of 7 Service users choice of furnishings. When asked is there anything else you would like to tell us one staff member said, The service users within the home are encouraged to be involved of how the home is staffed, being involved in the recruitment process. Choice of staff to support them on community based activities and holidays and are encouraged to attend team meetings. They are involved in their individual support plans, attend service user forums and when asked, say they like living at Ivy cottage and are happy. The service users are at the fore-front of all aspects within the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 2nd February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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