Latest Inspection
This is the latest available inspection report for this service, carried out on 17th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Jack Simpson House.
Annual service review
Name of Service: Jack Simpson House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 7 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: North Street Heavitree Exeter Devon EX1 2RH 01392686486 Telephone number: Fax number: Email address: Provider web address:
Jack.Simpsonhouse@Guinness.org.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Guinness Care and Support Ltd Number of places (if applicable): Under 65 Over 65 0 35 35 0 The maximum number of service users who can be accommodated is 35. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Physical disability - (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Jack Simpson House provides accommodation and personal care for thirty-five men and women who are over retirement age and who may have a significant mobility difficulty. The home is very close to the shops and facilities of Heavitree. An automatically opening front door, ramps and a shaft lift to each floor enable service users to maximise their independence. Many bedrooms are large, and have a small
Annual Service Review Page 2 of 6 kitchenette area with twenty-five rooms with an en suite bathroom. On the ground floor, there is a large dining room with a sitting area overlooking a courtyard garden, a lounge and a small smoking room. The last Commission for Social Care Inspection report is clearly displayed on a residents information notice board. The fees range from #277 -#495. Additional charges are made for private chiropody, hairdressing, toiletries, private telephone, transport for health appointments, trips out and newspapers/magazines. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 12 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received 12 completed surveys from people living at the home and 4 from health care professionals. Comments from the professionals surveys tell us that the service: promotes a caring environment with awareness of medical problems that arise. Staff are reported to access health care appropriately. Professionals find the service well organised with the ability to listen and respond. The home works well with referrers in gathering information required to facilitate a positive placement. The home operates at full occupancy. 8 new residents have moved in during the year. People living at the home tell us they received sufficient information about the home prior to making a decision to move in. The AQAA tells us that prospective residents are warmly welcomed and provided with information about the home and service. Residents are treated with dignity and respect and reassured their individuality and their choices will be promoted and upheld. This was confirmed in one of our survey comments. Residents meetings are held regularly and an activity programme arranged. Residents are encouraged to express their views and to make suggestions. An exercise group is suggested through our surveys. Over the past year the home has tried to involve Annual Service Review Page 4 of 6 residents more within the local community with support from staff and relatives. Staff meetings are held two days after residents meetings to ensure action is taken on any points raised. The complaints procedure is available to everyone and on display at the home. It is also promoted at residents meetings. Awareness of the procedure has been raised with staff during the year and a new safeguarding training course informs staff of the difference between poor practice and abuse. One complaint was received and resolved in the last year. The AQAA reports that a number of improvements have been made to the internal and external environment over the year. However some residents are still waiting for rooms to be redecorated or furnishings replaced which were promised some time ago. The AQAA tells us that due to financial restrictions not as much of the property has been refreshed as was planned. 18 permanent care staff are employed at the home. 9 have achieved an NVQ level 2 or above. All staff receive induction and ongoing training. The AQAA notes that the home has used more agency staff recently than they would have wished. This was also noted in comments received from people living at the home who find the brief acquaintance of staff unsettling. The management aim to be proactive in recruiting staff willing to enroll on an NVQ course at the earliest opportunity. Surveys received from people living at the home tell us there are usually enough staff available and that they listen and act on what is said. Staff are said to be very kind and caring. Some people say they would like to see more staff available just to talk to residents, even 10 minutes a day would help. The home continues to benefit from the stable management of the Registered Manager who has many years of experience in working with older people. There are a range of policies and procedures operation at the home. The majority are regularly reviewed but some have not been reviewed since 2003. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11 June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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