Care Home: James Dixon Court

Similar services:

• Chirnside House
• Keer Sands Residential Home
• Ruskin Lodge
• Bushell House
• Langrigg House
• Parkside
• Dystlegh Grange
• Thornton Lodge

Annual service review Name of Service: James Dixon Court The quality rating for this care home is: The rating was made on: three star excellent service 0 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Margaret VanSchaick Date of this annual service review: 1 0 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Harrops Croft Netherton Liverpool Merseyside L30 0QY 01519315748 01519313708 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Service users to include up to 30 OP Arena Options Ltd Number of places (if applicable): Under 65 Over 65 0 30 The service must employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service James Dixon Court is a registered care home registered to provide personal care for up to 30 older people of both sexes. Arena Housing Association, who provides a range of services as a registered charity, owns the home. Mrs Christine Cole is the registered manager. Arena also manages a sheltered housing complex, which is adjacent to the care home. The home is situated in a residential area close to local facilities and transport links. The home has been purpose built to accommodate residents of varying abilities with adaptations fitted throughout. A call bell system is fitted to all bedrooms, bathrooms and public areas. Residents are accommodated in single rooms, Annual Service Review Page 2 of 6 0 6 0 1 2 0 0 9 all with en-suite facilities. Communal facilities consist of a large lounge, separate large lounge room and dining room. There are also smaller seating areas around the home. The garden grounds are attractive, and easily accessed by residents. There are several sitting out areas with some seating areas covered. There is parking to the front of the building. Weekly fees are £389 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? An annual quality assurance assessment (AQAA) was sent by us to the service. The AQAA is a self assessment and a dataset that is filled in once a year by all providers and it is one of the main ways that we will get information from providers about how they are meeting outcomes for people using their service. The AQAA also provides us with statistical information about the individual services and trends and patterns in social care. Surveys returned to us by people using or with interest in the service. Information we have about how the manager has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. What has this told us about the service? The service has completed the annual quality assurance assessment (AQAA). At the time of this report we received completed survey forms from 9 residents. Comments include: They do everything well I am very happy and content here for the rest of my days Its a good place You get everything you want, the girls are always there for you They look after me The AQAA tells us that prospective residents are invited to spend the day so that they can meet with residents, their key worker and staff. They will also be able to see how the service is run, view their bedroom and public areas and have a look at the menu. This will ensure residents settle into the service easier should they wish to take up a place. The AQAA tells us that care plans are resident lead and are reviewed regularly with input from the resident, key worker, family, social worker and district nurse if they are involved. Annual Service Review Page 4 of 6 Residents are also encouraged to tell staff what their hobbies and preferences are so that they can be implemented onto the care plan. Residents also choose what activities they wish to do and plan a weekly rota. These include internal and external activities. The AQAA tells us that the service continues to be well maintained and to a high standard. Residents continue to have easy access around the service and adaptations have been fitted to ensure residents independence and mobility is promoted. Residents have recently chosen the new furniture for the lounge and are waiting for the delivery. The AQAA tells us that staff continue to have supervision and a full training programme to ensure they are able to meet residents needs. The AQAA tells us that residents and their families are listened to and regularly consulted for their views. The company have a residents committee who meet on an annual basis and they provide news letters that are distributed to all residents to keep them informed. The manager tells us about events that has occurred since our last key inspection. What are we going to do as a result of this annual service review? As a result of our annual service review we continue to see it as an excellent service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!