Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kahala Court.
Annual service review
Name of Service: Kahala Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Embankment Road Kingsbridge Devon TQ7 1JN 01548852520 01548852520 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Quay Court Care Centre Limited Number of places (if applicable): Under 65 Over 65 0 28 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kahala Court is a large, detached house situated overlooking the creek, less than half a mile from Kingsbridge town centre. There is an accessible, level garden area and an adjoining car parking area, and access to the home is via a steep drive off the main road. There is a large lounge and dining area and a secondary sun lounge, which is light and airy. There are twenty-two single rooms and three double en-suite rooms although all are currently being used for single occupancy. All bedrooms have en suite facilities. The homes environment is maintained to a high standard throughout. Written information regarding the home and the services provided is available in the reception and is given to prospective residents. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last annual service review. This included the following documents. The Annual Quality Assurance Assessment that was completed by the registered manager and returned to us when we asked for it. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys that were completed and returned to us by seven of the people who live at Kahala Court, five people who work at the home and three people who have contact with the residents in a professional capacity. The report of the last key inspection, this was carried out on 13th November 2007. Also the last Annual Service Review, which was written on 19th November 2008. What the service has told us about things that have happened in the service. These are called Notifications and are a legal requirement. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The completed surveys that we received from seven of the people who live at Kahala Court were all very positive about home and the care and support provided by the manager and staff. One person told us that the home had a Happy and friendly atmosphere, and another said that moving to Kahala Court was the best move they had ever made. However, it was suggested that the staff could spend more time with the residents, especially in the evenings when people can get a bit lonely. The surveys completed by five of the people who work at the home were all very positive. One person wrote I am proud to be part of such an enthusiastic team who deliver great care in a friendly atmosphere. The surveys received from the three people with a professional involvement with the residents were also very positive about the home. One person told us that Kahala Court is A clean, efficient and well run home, the best residential home in the area. The report of the last key inspection, which ended with a site visit that was carried out on 13th November 2007, told us that Kahala Court was assessed by the inspector as providing an excellent service for the people who live at there. No requirements or recommendations were made. The home continues to let us know about things that have happened since our last key Annual Service Review Page 3 of 5 inspection and they have shown us that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th November 2010. However we can inspect the service at any time of we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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