Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kenwith Castle Nursing Home.
Annual service review
Name of Service: Kenwith Castle Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 2 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Walsh Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Kenwith Castle Nursing Home Kenwith Castle Nursing Home Abbotsham Bideford Devon EX39 5BE 01237470060 Telephone number: Fax number: Email address: Provider web address:
kenwithcastle@aol.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Two Rivers Investments Ltd Number of places (if applicable): Under 65 Over 65 0 59 The maximum number of placements will be fifty-nine (59) in the category of Older Persons (OP) who may require nursing Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kenwith Castle is situated in a rural area of North Devon, a few miles to the South West of Bideford. The home provides 24-hour nursing care to 55 older people (not including people with dementia or mental health problems). The building is a large two-storey building, which has been sympathetically converted to retain some of the original features. There are extensive grounds surrounding the home, which command fine views to the front. A lake within the grounds provides a haven for wildlife and also a variety of freshwater fish. A long driveway leads to the visitors car park at the front of the home. There is level access and automatic doors to the front entrance.
Annual Service Review Page 2 of 6 2 6 0 3 2 0 0 9 Accommodation is provided on both floors with lift access to the upper level. There is level access throughout the home. The current fees can be obtained directly from the home. Additional charges are made for hairdressing (dependent upon individual requirements), chiropody, physiotherapy, toiletries and newspapers (dependent upon individual requirements) Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA in good time and this gave us detailed information about how they have ensured that the quality of care and support has been reviewed and improved. The home knows what areas they need to improve on and continue to provide excellent quality outcomes for people living at the home. They say that the improvements they have made in the last 12 months include a number of areas and that some of these improvements have been the result of reviewing the quality of care with those who use the service. Their AQAA states We have developed our training and access to training for all our staff both care and ancillary. Our welcome pack has been developed to include more providers of services that our residents may be interested in using. Nutritional assessments have help identify those at risk and have been used for all residents. We have developed and used to great effect the Liverpool care plan for death and dying. We have improved the home and the grounds and gardens with ongoing refurbishment and renewals. Policies and procedures have been reviewed to ensure the health safety and wellbeing of all residents and staff. As part of the ASR process we sent surveys to the people who live at the home and we received 7 out of 10 back. Overall the comments were very positive and included Nice pleasant surroundings and caring staff. Kenwith Castle is an exceptionally beautiful place.... They look after me well Good care and nice rooms.Excellent cleaning of all areas. One relative stated The home provides what is needed and she likes the food and the staff. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 25th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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