Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kilmar House.
Annual service review
Name of Service: Kilmar House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gail Richardson Date of this annual service review: 0 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Higher Lux Street Liskeard Cornwall PL14 3JU 01579343066 01579343066 stephen.corcoran1@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Stephen Anthony Corcoran,Mrs Nichola Jayne Broadhurst Number of places (if applicable): Under 65 Over 65 0 15 The maximum number of service users who can be accommodated is 15. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kilmar House is situated in the centre of Liskeard. It is a Grade II listed building. The home is registered to accommodate 15 older people, there are thirteen single bedrooms and one double room. On the ground floor there is a lounge, dining room, kitchen and three bedrooms, two of the bedrooms are en-suite. There are two resident toilets, a bathroom with a hoist
Annual Service Review Page 2 of 6 NON and a staff toilet. There is also a laundry room. There is a lift in the main house to the first and second floor; on the first floor there are three bedrooms and a toilet. On the second floor there are a further three single bedrooms, a double bedroom and a bathroom with a walk in shower, and a toilet. All areas are accessible by stairs and lifts. On the ground floor of Kilmar House annexe there are two single bedrooms and a bathroom. This part of the house can be accessed internally from the first floor via a staircase, though is more readily accessed across an external courtyard. On the first floor of the annexe there are two single bedrooms, one of which is en-suite. There is also a staff sleep over room with a shower, and a toilet. There is a level access courtyard garden to the rear of the house, the walkway to the garden is on a gradient and people with mobility issues may need assistance. Information about the home (the Statement of Purpose and Service User Guide) is available in the office of the home, in the entrance hall, and there is a copy of the Service User Guide in each of the bedrooms. The fees of the home are between 337 pounds and 375 pounds, the fees do not include chiropody, hairdressing, clothing, news papers or toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection . This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service . Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? This service had a key inspection on the 18th June 2008 and received a good quality rating, this means that people using this service were assessed as having good quality outcomes. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make and have a plan of action to implement those changes. The manager told us in the AQAA that they survey the opinions of people to influence changes at the home. The AQAA also tells us that the home have purchased a dog for the people using the service. The AQAA went on to tell us that they have implemented a key worker system to support individuals and that there are links with the community including access for people to practice the faiths of their choosing. We received one survey from somebody using the service which appeared positive about the experience of living at Kilmar House. Staff surveys told us that training is available and two staff told us that there is usually enough staff to meet the individual needs of all the people. One staff member commented that The home is very accommodating to all its residents and The residents seem to enjoy it here. Two staff surveys said the home could do better by looking into improving some facilities such as the nurse call bell system and toilet facilities. These areas will be reviewed at the next key inspection. At the last key inspection 18/06/2009 there were 5 requirements made and 3 good Annual Service Review Page 4 of 6 practice recommendations. The AQAA details some areas that have been met, all of these areas will be assessed at the next key inspection. The home continues to let us know about things that have happened since our last key inspection . They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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