Latest Inspection
This is the latest available inspection report for this service, carried out on 11th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kimberly House Nursing Home.
Annual service review
Name of Service: Kimberly House Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Roy Gregory Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Fowlers Hill Salisbury Wiltshire SP1 2JF 01722322494 Telephone number: Fax number: Email address: Provider web address:
alison@wessexcare.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category terminally ill Conditions of registration: Wessex Care Ltd Number of places (if applicable): Under 65 Over 65 1 0 1 0 21 1 No more than 1 service user between the ages of 55 and 65 years with Dementia may be accommodated at any one time No more than one person age 50 years or older may be accommodated for nursing care within the designated crises bed. The staffing levels set out in the Notice of Decision issued by Wiltshire Health Authority on 2 July 2001 must be met at all times Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kimberly House Nursing Home is a large town house, which has been converted for use as a care home. The home is situated approximately half a mile from the centre of the city of Salisbury, Wiltshire. The home is registered to provide nursing care for 21
Annual Service Review Page 2 of 6 older people. Accommodation is provided over 3 floors with the majority of the rooms provided being single. A passenger lift provides accessibility to all floors. Kimberly House offers a homely environment for people to live in. The home provides a dining room and a comfortable lounge on the ground floor with patio garden areas outside. The home is owned by Wessex Care Ltd. The Registered Manager of the home is June Coyle who is a registered general nurse. She is supported by a deputy, registered nurses, care assistants, activities and ancillary staff. Wessex Healthcare provides central services for administration and maintenance. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about the service, or asked for from it, since the previous annual service review. This included: The Annual Quality Assurance Assessment [AQAA] that the service sent to us. This is a self-assessment that focuses on how well outcomes are being met for people that use the service, and how the service intends to develop. It also contains some statistical information. Postal survey responses from seven people who live in the home [some completed by or with the assistance of a relative, care manager or staff member]; from seven members of staff; and from two community health professionals who have worked closely with the home. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report from November and December 2007, when the home was given its current good two star quality rating. What has this told us about the service? The service sent us their annual quality assurance assessment [AQAA] when we asked for it. The AQAA was very detailed and gave all the required information. It showed the management maintained a focus on how the service is provided and how it may be further developed. They have various ways of obtaining feedback directly from the people that live in the home, and their supporters. There is evidence they incorporate the views obtained into development planning, and that they identify and work with peoples diverse needs. For example, some activities have been introduced that are tailored to the requests of some of the male residents, who are in a minority. They have also told us about changes to the menu, and how meals are provided, in response to consultation and feedback. The management maintains routine audit and monitoring of processes and equipment in the home. The AQAA demonstrated how this provides a good basis for evaluation of the outcomes achieved and, in turn, promotes a creative approach to seeking ways to further improve the service. Some survey returns, both from staff and residents, mentioned management among things they felt the home did well. Other strengths identified, included excellent care, nice environment, friendly people, I feel safe and contented. The AQAA showed ways in which our requirements and recommendations from the previous inspection have been addressed. This included improvements in training and liaison concerning abuse awareness and safeguarding vulnerable people, including more recently attention to the implications of the Mental Capacity Act. The description of activities provision in the AQAA demonstrates an imaginative and individualised approach, based on person-centred principles. Links are made between peoples social care needs and other areas of care, such as provision of meals, and Annual Service Review Page 4 of 6 changes made to the environment. Overall, the AQAA projects a determination to address peoples need for quality of life that exceeds basic care and nursing. This was reflected in the responses we received to our survey. One person wrote, I like the fact that I am asked what I would like to eat, and really enjoyed the themed nights like Chinese and Indian. An external health professional described Kimberly House as a genuine happy nursing home where people are treated individually and fun is injected into their lives as well as care. There is a strong emphasis on staff training. Not only care and nursing staff but also housekeepers have been involved in dementia care training. A care worker wrote in a survey return, I did my NVQ level 2 here and I get lots of support doing my training. Also Im very happy, with good team work. Another staff member wrote, I really enjoy working at Kimberly House. There were no negative comments about the home in any of our survey forms, apart from one resident who considered more entertainments could be provided. Another resident specifically commented on entertainments as one of the things they liked about the home. The AQAA referred to ways in which the gardens have been made more of a resource to people in the home, and provision has been made in all bedrooms for digital television reception. Notifications of incidents and events have shown us that the home responds promptly to matters arising. Other professionals are consulted as appropriate. New risk assessments, and safeguarding referrals, are instituted when indicated. A health professional who responded to our survey wrote that the service provides Good patient care. Staff call the GP appropriately. Good communication. The service has shown since the previous inspection that matters arising have been managed well. They share openly with us and have shown us their service continues to provide good outcomes for the people that use it. There has been clear commitment to address requirements and recommendations we made at the previous inspection, and to further improve peoples quality of life year on year. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 6th December 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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