Care Home: Kingsway Care Home

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What the care home does well It was good to note that the manager had made sure that people could still contact kingsway nursing home, whilst awaiting the fault on the telephone system to be addressed. What the care home could do better: The outstanding environmental issues and the vacant 30 hour RMN night shift post must be addressed. Random inspection report Care homes for older people Name: Address: Kingsway Care Home Kingsway Langley Park Durham DH7 9TB two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Nicola Shaw Date: 1 2 0 1 2 0 1 0 Information about the care home Name of care home: Address: Kingsway Care Home Kingsway Langley Park Durham DH7 9TB 01913736167 01913735945 manger.kingsway@aermid.com www.aermid.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Aermid Health Care (UK) Limited care home 42 Number of places (if applicable): Under 65 Over 65 0 42 past or present alcohol dependence dementia Conditions of registration: Date of last inspection Brief description of the care home 4 10 Kingsway Care Home is based in Langley Park, County Durham. The home is owned by Aermid Healthcare PLC and was first registered in 1992. It provides 24 hour nursing care for up to 47 residents who are 65 and over and who have dementia. They can also take up to 10 residents under 65 who have dementia. Accommodation is provided over two floors and all bedrooms offer single accommodation. There is a spacious garden and a car parking facility is provided at the front of the home. The home is situated close to local shops, pubs, and places of worship. The current fee level ranges from 425.39 to 571.69 pounds per week. Additional charges are made for hairdressing, chiropody and toiletries. Care Homes for Older People Page 2 of 7 What we found: We did a random inspection of Kingsway on 12th January 2010 because we were concerned that the telephone line was not operational. The manager was available and able to assist us with our inspection. She confirmed that there was a problem with the telephones caused by a fault on the system. Whilst she was awaiting an engineer to address the problem all calls to the Kingsway telephone number were being diverted to the managers mobile phone number. The manager also confirmed that she had made sure all staff had a mobile phone to use in case of an emergency. During our visit the manager told us that she would soon be leaving the home, 29th January 2010, to take up employment elsewhere. She also told us that she had been covering a number of night shift duties, approximately 137 hours, because of a long term 30 hour RMN night shift vacancy. We have written to the line manager about these issues who has since confirmed future management arrangements of the home. The manager also confirmed that she had completed rotas up until the end of April 2010. Current staff will be covering the 30 hour RMN night shift post during this period of time. The manager told us that although all of the bedrooms on the first floor had been redecorated many still needed to be re-furbished. She provided us with a list of outstanding environmental issues that still need to be addressed. These are: Conversion of the hydrotherapy room Sluice rooms 1 and 2 to be gutted and re-furbished Staff toilets to be re-decorated New bedroom furniture for first floor X 10 bedrooms New bedroom furniture for ground floor X 13 New furniture for ground floor lounge New furniture for ground floor corridors New curtains for ground floor lounge The provision of themed pictures for both floors The provision of more coloured door handles for ancillary areas More signs for ancillary areas and The re-refurbishment of the clinic. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 3 of 7 Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 38 23 The recommendations made by the environmental health officer must be addressed. This is to ensure residents benefit from a safe environment. 31/08/2009 Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 19 23 The provider must write to 26/02/2010 CQC confirming when the outstanding re-furbishment and re-decoration programme for the home will be completed. This is to ensure that service users live in a well mainatined environment which meets thier needs. 2 27 18 The longstanding vacant 30 01/05/2010 hour night shift post must be addressed. This is to ensure the health and welfare of the service users. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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