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Care Home: Lawrence Court Care Home

  • Allendale Road Byker Newcastle Upon Tyne Tyne & Wear NE6 2SB
  • Tel: 01912760017
  • Fax: 01912760296
  • Planned feature Advertise here!

Lawrence Court is a purpose built care home located in Byker. It is situated on the same site as another care home owned by the same company. The home is currently only providing social and personal care for twenty three older persons on the ground floor. The first floor is currently not in use. There are lounge, dining room and a designated smoking lounge. All of the bedrooms are single en suite and there are adapted bathing, showers, and toilet facilities throughout the home. The lower ground floor is not readily accessible to residents. This floor has the staff room, kitchens and laundry services. The home has an accessible garden area and there is ample car parking. The home is close to local shops and leisure facilities and is on a local bus route. The current scale of charges is GBP389 to GBP401 per week. The statement of purpose, service user guide and last inspection report were available at the main entrance.

  • Latitude: 54.972999572754
    Longitude: -1.5700000524521
  • Manager: Angela Shefford
  • Price p/w: ~
  • UK
  • Total Capacity: 46
  • Type: Care home only
  • Provider: Tamaris Healthcare (England) Ltd
  • Ownership: Private
  • Care Home ID: 9555
Residents Needs:
Dementia, Old age, not falling within any other category

Latest Inspection

This is the latest available inspection report for this service, carried out on 27th April 2010. CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Lawrence Court Care Home.

What the care home does well The service continues to be well managed and delivers good outcomes for the people living in the home. Staff in the care home are attentive and pleasant, the atmosphere was very calm with good interactions between the residents, relatives and the staff. All of the residents seemed content and were receiving appropriate care in a way that protected their privacy and dignity. Those residents spoken to talked about the staff in a very positive way and were confident that they are well supported and cared for. The service has a competent and experienced Manager who ensures that the residents are delivered a service which meets their needs. This is monitored through a comprehensive Quality Assurance process involving a number of guest and relative surveys as well as a number of audits carried out on a regular basis. Meetings are organised for residents and relatives and if attendance is poor the issues are recorded and placed on the residents notice board for all to read. The company has a good system for recording complaints. There have been no complaints since the last inspection. During the visit the staff on duty included the manager care staff, domestic staff an administrator and a handyman. The residents were complementary about the care delivered and were The inspector was given assistance from a resident to look around his bedroom which was personalised. It had been personalised to the taste of the resident and was comfortably furnished. The care plans examined contained a good admission record using the company assessment tool. Good risk assessments covering all of the activities of daily living are completed which are up to date and detailed. Records were up to date, detailed and specific to the person. The amount of amendments suggesting that they are reviewed and changed regularly to show the changing health and social care needs of the individual. Of the ten relative surveys we sent out three were returned. They were all complementary including comment such as "It cares for the residents in a professionaland caring manner. Nothing is too much trouble". Six of the ten staff surveys we returned, all were positive containing positive comments about good communication and the support they get from the manager. One said "I really think our manager has really improved the home and is good at her job, listens to staff and residents, good manager with her staff". Two returned staff surveys expressed some concern about staffing levels in the home, this was discussed with the manager and it was agreed that there have been some issues in the past but changes to the resident group has resolved the problem. She continues to review the staffing levels as part of the Quality Assurance Programme. What the care home could do better: There was one requirement identified at the last inspection and this was met, none were made as a result of this visit. The Manager ensures that the quality of the service is maintained by a thorough and comprehensive quality assurance mechanism. Random inspection report Care homes for older people Name: Address: Lawrence Court Care Home Allendale Road Byker Newcastle Upon Tyne Tyne & Wear NE6 2SB two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Suzanne McKean Date: 2 7 0 4 2 0 1 0 Information about the care home Name of care home: Address: Lawrence Court Care Home Allendale Road Byker Newcastle Upon Tyne Tyne & Wear NE6 2SB 01912760017 01912760296 Lawrence.Court@fshc.co.uk www.fshc.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Angela Shefford Type of registration: Number of places registered: Conditions of registration: Category(ies) : Tamaris Healthcare (England) Ltd care home 46 Number of places (if applicable): Under 65 Over 65 23 23 dementia old age, not falling within any other category Conditions of registration: 0 0 At any time up to 10 beds can be used to provide care for service users in either category OP or DE(E) Date of last inspection Brief description of the care home Lawrence Court is a purpose built care home located in Byker. It is situated on the same site as another care home owned by the same company. The home is currently only providing social and personal care for twenty three older persons on the ground floor. The first floor is currently not in use. There are lounge, dining room and a Care Homes for Older People Page 2 of 8 Brief description of the care home designated smoking lounge. All of the bedrooms are single en suite and there are adapted bathing, showers, and toilet facilities throughout the home. The lower ground floor is not readily accessible to residents. This floor has the staff room, kitchens and laundry services. The home has an accessible garden area and there is ample car parking. The home is close to local shops and leisure facilities and is on a local bus route. The current scale of charges is GBP389 to GBP401 per week. The statement of purpose, service user guide and last inspection report were available at the main entrance. Care Homes for Older People Page 3 of 8 What we found: An unannounced Random Visit was carried out on 27th April 2010 by Suzanne McKean, Regulatory Inspector. The visit was started at 11:00 and was completed by 14:40pm. During the visit we looked around the home, spoke to the residents and their visitors and spoke to the manager. We also looked at some of the records being kept including care plans and the Quality Assurance records. One requirement was made at the last inspection and this has been met, none were identified as a result of this visit. What the care home does well: The service continues to be well managed and delivers good outcomes for the people living in the home. Staff in the care home are attentive and pleasant, the atmosphere was very calm with good interactions between the residents, relatives and the staff. All of the residents seemed content and were receiving appropriate care in a way that protected their privacy and dignity. Those residents spoken to talked about the staff in a very positive way and were confident that they are well supported and cared for. The service has a competent and experienced Manager who ensures that the residents are delivered a service which meets their needs. This is monitored through a comprehensive Quality Assurance process involving a number of guest and relative surveys as well as a number of audits carried out on a regular basis. Meetings are organised for residents and relatives and if attendance is poor the issues are recorded and placed on the residents notice board for all to read. The company has a good system for recording complaints. There have been no complaints since the last inspection. During the visit the staff on duty included the manager care staff, domestic staff an administrator and a handyman. The residents were complementary about the care delivered and were The inspector was given assistance from a resident to look around his bedroom which was personalised. It had been personalised to the taste of the resident and was comfortably furnished. The care plans examined contained a good admission record using the company assessment tool. Good risk assessments covering all of the activities of daily living are completed which are up to date and detailed. Records were up to date, detailed and specific to the person. The amount of amendments suggesting that they are reviewed and changed regularly to show the changing health and social care needs of the individual. Of the ten relative surveys we sent out three were returned. They were all complementary including comment such as It cares for the residents in a professional Care Homes for Older People Page 4 of 8 and caring manner. Nothing is too much trouble. Six of the ten staff surveys we returned, all were positive containing positive comments about good communication and the support they get from the manager. One said I really think our manager has really improved the home and is good at her job, listens to staff and residents, good manager with her staff. Two returned staff surveys expressed some concern about staffing levels in the home, this was discussed with the manager and it was agreed that there have been some issues in the past but changes to the resident group has resolved the problem. She continues to review the staffing levels as part of the Quality Assurance Programme. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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