Care Home: Le Chalet

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Annual service review Name of Service: Le Chalet The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 7 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Bickington Road Barnstaple Devon EX31 2DB 01271342083 01271342083 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Vijay Enterprises Limited Number of places (if applicable): Under 65 Over 65 12 0 0 12 The maximum number of service users who can be accommodated is 12. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia (Code DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Le Chalet is registered to provide personal care for up to 12 older people who may also have a dementia type illness. The home is situated on the outskirts of the centre of Barnstaple, close to local amenities and facilities with public transport access nearby. It is furnished to a comfortable, high quality and attractive standard. Annual Service Review Page 2 of 7 All the accommodation is situated on the ground floor level and has been extended to provide 12 single bedrooms. Some bedrooms have direct access to the extremely well kept and cultivated gardens, while the main access is via the lounge. There are several small communal areas where people can spend their day, including a pleasant sunlounge. There is an enlarged parking area. A copy of the report of this visit will be available on request from the manager, with a copy also being placed in the bookcase. Fees for the home currently range from £320 - £400 per week. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at /www.oft.gov.uk . Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection 17 July 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home were reminded to send back their annual quality assurance assessment (AQAA). It was clear and detailed and gave us all the information we asked for. We also received 9 completed surveys from people living at the home. Some people had been assisted by a relative in completing the forms. The surveys tell us that people receive sufficient information about the home before making a decision to move in. Most people say they have receive a contract from the home. Although some people were uncertain whether they had received one or not. Everyone says they receive the medical care and support they need to meet their needs. We also received a survey from a local health care professional which told us that the home undertake assessments, so that the right service can be planned for each individual. The home is seen to respect individuals privacy and dignity and to enable residents to live the life they choose. People living at the home say there are usually staff available to listen and act on what is said. Several positive comments were received about the care and support offered, including: the staff are amazing and nothing is too much trouble, the owners work tirelessly in maintaining the home to a high standard. Annual Service Review Page 4 of 7 In the last year, the proprietors have bought ducks and chickens to interest the residents, which have proved very popular. Surveys commented that, the chicks and ducks make the home feel more homely. A very happy home and my relative helps in the garden and helps to grow the veg. She particularly enjoys feeding the poultry. Everyone who responded to our survey makes it clear that they are happy and contented living at the home, and that they can choose how they wish to spend their time. The AQAA reports that the home operates at almost full occupancy. A waiting list is held and fees have not increased in the last year. There have been 3 new admissions to the home during the last year. The home has an accessible complaints procedure in place. Respondents to our surveys all said they know who to talk to if they have a concern or wish to make a complaint. No complaints or safeguarding referrals were received during the year. The home is maintained to a high standard. During the last year a number of improvements have been made to the property. These include: widening the drive to enlarge the parking area and replacing the boundary fence and gate. A new washing machine and a new dishwasher have purchased. Room 8 has been redecorated and refurbished. The seating arrangement in the dining area has been altered to enable residents to sit together and the dining room redecorated. Residents say that the home is always fresh and clean. As reported in survey responses and the AQAA, a chicken coop and chickens have been purchased, which provide fresh eggs and are enjoyed by the residents. The home also grow their own vegetables and residents are encouraged to tend the plot. Comments from surveys suggest that both tending the flowers and vegetables is popular among residents. 8 permanent members of care staff are employed. Of these 4 have achieved an NVQ level 2 or above in care. All new staff receive induction training. 3 staff have left their employment at the home in the last year. In the last year a DVD has been purchased to assist in training staff in dementia. There are a comprehensive range of policies and procedures in operation at the home. The majority have been reviewed in the last year, although some have not been reviewed since 2002. The home continues to provide a high standard of care and there is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17 July, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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