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Care Home: Lympstone House

  • Strawberry Hill Lympstone Exmouth Devon EX8 5JZ
  • Tel: 01395270004
  • Fax: 01395264504
  • Planned feature Advertise here!

The web address for this service is lympstone-house.com Lympstone House was last inspected on March 20th 2008. Lympstone House is a privately owned detached period property that has been adapted and extended to provide accommodation and personal care to up to 25 older people. It is situated within walking distance of the small village of Lympstone, which benefits from a frequent train service which links Exmouth with Exeter. The house is set in a large plot with extensive gardens and ample parking. Inside the home there are two lounges, a dining room, conservatory and central courtyards. Two purpose built wings on the ground floor provide bedroom accommodation, and the bedrooms on the first floor of the main building are reached by a passenger lift or staircase. Assisted bathing facilities are provided. All the people who come to live here on a long term basis are admitted for an initial one-month trial period. During this time either party may give the other, without reason, 24 hours notice of intention to terminate the contract. This is clearly stated in the home`s contract of residence. Some people are admitted for short periods of time for convalescence or respite. Fees charged are available direct from the home. Fees do not include dry cleaning, personal toiletries, newspapers, telephone line rental or calls, transport. Fees relating to transport and escorts are given to people together with information about the home.Annual Service Review

  • Latitude: 50.650001525879
    Longitude: -3.4230000972748
  • Manager: Manager post vacant
  • Price p/w: ~
  • UK
  • Total Capacity: 25
  • Type: Care home only
  • Provider: Mrs Elizabeth Sylvester,Mr Leonard Roland Sylvester
  • Ownership: Private
  • Care Home ID: 10055
Residents Needs:
Old age, not falling within any other category, Physical disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Lympstone House.

Annual service review Name of Service: Lympstone House The quality rating for this care home is: The rating was made on: two star good service 2 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Teresa Anderson Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Strawberry Hill Lympstone Exmouth Devon EX8 5JZ 01395270004 01395264504 lympstonehouse@hotmail.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Miss Caron Bayley Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Mrs Elizabeth Sylvester,Mr Leonard Roland Sylvester Number of places (if applicable): Under 65 Over 65 0 25 25 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The web address for this service is lympstone-house.com Lympstone House was last inspected on March 20th 2008. Lympstone House is a privately owned detached period property that has been adapted and extended to provide accommodation and personal care to up to 25 older people. 2 5 0 2 2 0 0 9 Annual Service Review Page 2 of 6 It is situated within walking distance of the small village of Lympstone, which benefits from a frequent train service which links Exmouth with Exeter. The house is set in a large plot with extensive gardens and ample parking. Inside the home there are two lounges, a dining room, conservatory and central courtyards. Two purpose built wings on the ground floor provide bedroom accommodation, and the bedrooms on the first floor of the main building are reached by a passenger lift or staircase. Assisted bathing facilities are provided. All the people who come to live here on a long term basis are admitted for an initial one-month trial period. During this time either party may give the other, without reason, 24 hours notice of intention to terminate the contract. This is clearly stated in the homes contract of residence. Some people are admitted for short periods of time for convalescence or respite. Fees charged are available direct from the home. Fees do not include dry cleaning, personal toiletries, newspapers, telephone line rental or calls, transport. Fees relating to transport and escorts are given to people together with information about the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we had asked for it. However, the information in it was not very detailed and did not provide a lot of evidence as to how this service continues to provide good care since the last inspection. The AQAA told us that it carries out quality assurance surveys each year and that questionnaires are sent to residents, relatives, GPs and other health care professionals. It also told us that regular group meetings are held and that the manager meets with individuals to get feedback. The AQAA tells us that as a result of feedback that there is now a keyworker system in place and that there is allocated social time for residents and keyworkers. It also tells us that a wetroom area has been installed in one of the bathrooms. The AQAA tells us that the home has not received any complaints in the past 12 months. The Commission has received one complaint regarding this service, which we have asked the manager to investigate using the homes complaints procedure. The manager has informed us that this is underway. We are kept up to date with all events in the home. We sent surveys to five people living here and four were returned. People told us they always or usually receive the care and support they need, that staff are always or usually available when needed and that they always or usually listen and act on what Annual Service Review Page 4 of 6 people say to them. People told us that they always or usually get the medical support they need and that they usually like the meals in the home. There was less consensus about whether people were happy with the activities provided. One person did not answer this question, one person said there are always activities which they can take part in, one said there are usually and another said there sometimes are. One supporter of a person living here commented this is a home with a difference, Small and homely and feels more like a country hotel. Staff are friendly and know what is going on. Another said All staff are extremely caring. We are impressed with the quality of care. Suggestions for improvement included hotter tea, more social interaction and a less ear piercing call bell system. What are we going to do as a result of this annual service review? We will carry out an unannounced key inspection as already planned. We will inspect the service at any time if we have concerns about the quality of this service or the safety of the people using this service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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