Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Magdalen House.
Annual service review
Name of Service: Magdalen House The quality rating for this care home is: The rating was made on: two star good service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Adam Parker Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 98 London Road Gloucester GL1 3PG 01452386331 01452300853 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Gloucester Charities Trust Number of places (if applicable): Under 65 Over 65 0 30 The maximum number of service users who can be accommodated is 30. The registered person may provide the following category of service only: Care home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Magdalen House is a purpose built care home, which provides nursing care to twentynine elderly residents. The home is within walking distance of the city of Gloucester and is on a main bus route. A qualified nurse is on duty at all times. Health care services are available to all residents. The accommodation is arranged on two floors, accessed by a large passenger lift. There are twenty-seven single rooms and one double room, all with ensuite facilities. There are four well equipped bathrooms to suit all needs and level of ability. All rooms have a call bell.
Annual Service Review Page 2 of 6 None. 2 3 1 0 2 0 0 8 The communal areas include comfortable lounges on each floor, a dining room attached to the lounge on the ground floor, a garden room and seating in the reception area. There is level access to the spacious gardens that surround the property. There is a daycentre adjoining Magdalen House. This area is used by other organisations, and also for evening and weekend functions arranged by the home. Residents from the warden-controlled flats, within the complex, also have access to the homes catering facilities if they wish. The provider supplies information about the home, including the most recent CSCI report to anyone who has expressed an interest. The details are maintained in a file, which is displayed in the front hall of the home. Current fees are 695 pounds per week. Hairdressing and any personal items are charged extra; the individual prices are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) although this was sent to us later than when we asked for it. It was detailed, clear and gave us all the information we asked for. The AQAA told us how the home seeks the views of residents and their representatives using informal meetings with residents as well as residents and relatives meetings that are held twice a year and annual questionnaires. As a result of listening to the views of residents, a number of changes have been made to the service provided such as the introduction of more varied activities and improved lighting in the dining room. Signage has also been improved outside of the home. There are further plans to install a new shaft lift in the home. The AQAA also described how the home aimed to meet the National Minimum Standards and a how improvements have been made such as an increase in staff numbers at peak times of the day. There has also been environmental improvements such as the refurbishment of a bathroom and new furniture in several bedrooms as well as improved floor coverings. The home also has plans to hold more frequent meetings with residents and to increase training for night and ancillary staff. The AQAA told us that the home had received no complaints in the twelve months prior to October 2009. There were no safeguarding referrals made about any of the residents. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 23rd October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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