Care Home: Mallands Care Home

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What the care home does well The manager, administrators and staff team investigated the concerns raised and addressed the areas improvement they identified. The manager and administrators created action plans to address issues, which were then reviewed and updated to introduce improvements in care and assessment records, quality monitoring and recording of people`s diet and fluid. A new system of recording peoples care needs was in the process of being introduced. So that staff would have up-to-date, comprehensive information about people`s changing needs and preferences. A new system of quality monitoring covering all aspects of the day-to-day running of the home had been introduced. So that people could be reassured that the quality of care was monitored and reviewed. People received good personal and health care. People said that they felt well cared for and there was a range of equipment including specialist mattresses, cushions, hoist equipment to meet peoples changing needs. Staff training in a range of areas including personal health care, dementia care and the recording of care and assessed needs had been updated for all staff. Audits has also been introduced to monitor staff training, so that staff consistently had the knowledge and skills to meet people`s needs. What the care home could do better: The service should continue with staff training as planned, fully introduced the new system of care and assessment recording and proceed with good quality assurance monitoring. Random inspection report Care homes for older people Name: Address: Mallands Care Home Odle Hill Abbotskerswell Newton Abbot Devon TQ12 5NL two star good service 08/03/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Andrea East Date: 2 8 0 4 2 0 1 0 Information about the care home Name of care home: Address: Mallands Care Home Odle Hill Abbotskerswell Newton Abbot Devon TQ12 5NL 01626366244 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Susan Iris Watts Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mallands Care Ltd care home 38 Number of places (if applicable): Under 65 Over 65 38 38 38 dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 0 A maximum of 38 service users aged over 65 years may be accommodated in the category of Dementia (DE(E)) A maximum of 38 service users aged over 65 years may be accommodated in the category of Old Age A maximum of 38 service users aged over 65 years may be accommodated in the category of Physical disability (PD(E)) Date of last inspection Care Homes for Older People 0 8 0 3 2 0 0 9 Page 2 of 7 Brief description of the care home Mallands is registered to provide care for 38 older people who may also have a physical disability and / or dementia. It is a large detached older property with a purpose built extension and provides accommodation on the ground and first floors. The ground floor has spacious communal rooms including 2 lounges, one of which overlooks the garden, and a dining room. All bedrooms have en suite facilities or an adjacent toilet. There are two passenger lifts for people who are unable to use the stairs. The home provides aids and adaptations to meet peoples needs including grab rails, mobile hoists, adapted baths and a walk-in shower room. At the front of the house there is level access to a pleasant garden and seating areas. Mallands is located on the outskirts of the village of Abbotskerswell, Newton Abbot. There are local shops, a church and a public house within the village and a wide range of amenities in Newton Abbot. Written information is provided for people considering going to live at Mallands and those who are resident. A copy of the most recent CSCI inspection report is available. Care Homes for Older People Page 3 of 7 What we found: We visited the service, unannounced to complete a random inspection, looking at specific areas of peoples care and some aspects of the day-to-day running of the service. We spoke with manager, administrators, staff, and some of the people living at the home. We walked round the premises and looked at care and assessment records. We found that the manager, administrators and staff team had responded positively to concerns raised through the safeguarding process. The concerns raised were in relation to poor recording of peoples care and assessment, poor staff training and ensuring peoples individual personal and health care needs were fully met. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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