Latest Inspection
This is the latest available inspection report for this service, carried out on 24th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Maltreath.
Annual service review
Name of Service: Maltreath The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joseph Harris Date of this annual service review: 2 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 23/25 Warwick Road Cliftonville Margate Kent CT9 2JU 01843221677 01843296644 info@temperancecare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Temperance Care Limited Number of places (if applicable): Under 65 Over 65 11 0 The maximum number of service users to be accommodated is 11 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender; Either whose primary care needs on admission to the home are within the following category: Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Maltreath is located within Cliftonville on the outskirts of Margate. The home is situated close to the local shops, post office, pharmacy and health centre. Public transport links are available in nearby locations. There is limited parking on the street directly outside the home. Maltreath provides 24-hour personal care and support for up to 11 residents with Annual Service Review Page 2 of 6 mental health needs. Due to the lay out of the home, it is unsuitable for individuals with poor or limited mobility. The current fees and facilities are detailed in the service user guide and are available from the registered provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical and statistical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home returned their Annual Quality Assurance Assessment (AQAA) when we asked for it. This document was completed in good detail clearly stating the information that we requested. It provided a summary of the aspects of the service that have improved and maintained over the past 12 months. The AQAA states that the range of occupational and recreational opportunities for service users have been expanded with one person now doing regular voluntary work. The service is hoping to work with service users in becoming self-medicating over the next 12 months. They have also identified aspects that could be improved about the service and how they intend to manage this. We reviewed the information contained within the AQAA and it our judgement that they continue to provide a good service to the people they support. Service users have told us that they are happy with the service that they receive and residents have opportunities to provide feedback about the home. One person said, I can come and go as i please, i have a key to my room. Another person said, the staff support me to go to church. Other comments included, the staff are nice, I have no complaints. At the last key inspection one requirement and no recommendations were made under Annual Service Review Page 4 of 6 the Care Standards Act 2000. There is evidence contained in the AQAA that the service have addressed this issue. We have received no complaints or concerns regarding the service since the last key inspection and there have been no reported Safeguarding Vulnerable Adult alerts. The service stated in their AQAA that they have received 4 complaints directly in the past 12 months all of which have been resolved satisfactorily. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that their service continues to provide goos outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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