Latest Inspection
This is the latest available inspection report for this service, carried out on 11th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Marlborough Lodge.
Annual service review
Name of Service: Marlborough Lodge The quality rating for this care home is: The rating was made on: three star excellent service 2 6 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline Lintern Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 83/84 London Road Marlborough Wiltshire SN8 2AN 01672512288 F/P01672512288 sueharper3@btinternet.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category David Llewellyn Harper,Susan Lesley Harper Number of places (if applicable): Under 65 Over 65 0 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Marlborough Lodge is a private care home offering accommodation and personal care to 18 older people. Marlborough Lodge is two Victorian houses, which have been made into one building. The home is situated on the A4, Marlborough to Hungerford Road on the outskirts of Marlborough, and is just ten to fifteen minutes walk or two minutes drive from the town centre. A bus service to the town centre passes the home and the bus stop is nearby. The home provides accommodation in single bedrooms. Five bedrooms have en-suite facilities. There is a large lounge and a large dining room with some additional comfortable chairs. A new extension has been built including three of the single
Annual Service Review Page 2 of 6 2 6 0 1 2 0 0 9 bedrooms with en-suite toilets, a conservatory and a bathroom. There is a small front garden and a larger back garden with a secluded patio area and flower beds. There are adequate parking facilities. There at least four care staff on duty during the day supported by the manager, care manager, a handyman, cooks, a laundress and a housekeeper. At night there are two care staff on duty. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The manager told us what the home does well, listening to residents, adapting our delivery of service to suit residents needs, comprehensive person centred assessments and care plans reviewed monthly, quality assurance system including questionnaires, provides a homely, comfortable environment where residents feel relaxed and at home, with appropriate equipment, residents personalise their rooms, accessible garden and patio, high staffing level to meet residents needs at peak times, with well trained, committed staff and a good mix of ages and skills, good quality home cooking and a open door policy, welcoming visitors and making sure families feel involved. They also told us how they have improved since the last inspection, for example improved communication - more meetings to gain views, residents meetings, monthly care planning review meetings, small staff group meetings and the care manager has attended Wiltshire My Home Life project to enhance her practice and has brought back ideas, raised awareness & issues for discussion. They identified what they could do better, further improve facilities; the laundry area, putting in en-suite facilities and buy fencing, shed and benches for the garden, purchase signs and pictures. We received comments from 8 health care professionals, ten people living at the home, 4 staff and 5 relatives. All continue to be very satisfied with the quality of the care. One comment was In my opinion this is the best residential care home in the area. Another person told us a very warm, friendly home with great care staff, always a pleasure to help them give excellent care. Annual Service Review Page 4 of 6 We asked people what the agency does well. Comments included:treating people as individuals and tailoring their care to each person rather than just expecting them to fit in to what is on offer, kind supportive, caring, experienced team with a sense of humour, high ratio of staff to residents, therefore more able to meet the individual needs of residents, give care with respect and allow clients to maintain their dignity at all times, and as a family we are delighted with the care X receives. We also asked what they could do better. Twenty two people did not identify any improvements. One of these said no improvement needed. Five people made suggestions for improvement, another computer for staff to use, perhaps provide more rooms with en suite facility and improve the laundry area, be a bit more selective over TV programmes shown in dining/lounge room, consult the residents a bit more on what they wish to watch on television and improve the laundry place. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 26th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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