Care Home: Maybury Court

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What the care home does well The service carries out good assessments of peoples needs before placements begin The service provides people with a lifestyle that matches their expectations and facilitates good links and contact with family and friends. They are also encouraged to exercise choice and control over their lives as much as possible. The service offers good systems for making complaints known and for dealing with them effectively and quickly. It also has robust systems for protecting people from harm or neglect. The service provides a safe, clean and comfortable environment in which to live. The service ensures there is enough staff with the competence to care properly for people and having the required qualifications and experience to do the job. The service make sure people are well protected by implementing robust recruitment and selection policies, procedures and practice so that people are not exposed to staff who should not be working with vulnerable people. What the care home could do better: Every one should have a detailed care plan which instructs the staff on how best to care for the person. Records should be robust enough to evidence that all the appropriate care have been provided to effectively meet peoples needs. Random inspection report Care homes for older people Name: Address: Maybury Court 802-808 Holderness Road Hull East Yorkshire HU9 3LP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: George Skinn Date: 2 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: Maybury Court 802-808 Holderness Road Hull East Yorkshire HU9 3LP 01482704629 F/P01482704629 dianecrowther@iancrowther.karoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Diane Crowther Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Diane Crowther care home 28 Number of places (if applicable): Under 65 Over 65 28 28 dementia old age, not falling within any other category Conditions of registration: 0 0 To provide care for one named service user under the age of 65 years Date of last inspection Brief description of the care home Maybury Court is a building, which consists of two adjacent houses connected on the ground floor by a corridor. Maybury court is registered to provide care for up to 28 older people who may also suffer from dementia. The home is situated on a busy road on the outskirts of the City of Kingston upon Hull. Shops, health services, recreational facilities and public transport are all easily accessible. Care Homes for Older People Page 2 of 8 Brief description of the care home Within the home are one large and two smaller lounges and a dining room for communal use. Two staircases and a passenger lift allow access to the first floor. Outside the home is a patio, garden area and car park. Care Homes for Older People Page 3 of 8 What we found: We looked a selection of files which belonged to the people who live at the home. We saw prior to moving in the placing authority and the home had completed assessment to establish if the home could meet peoples needs. From these assessments care support planed had been developed. Everyone at the home had a plan of care. Those we looked at contained risk assessments about daily living and how the staff were to support people and keep them safe. The daily notes referred to a series of numbers which indicted what tasks had been carried for the person during the course of the day, for example 1 referred to personal care 2 to mobility etc. These numbers did not correlate to any information about how peoples needs were to be met. The written evidence was not robust enough to demonstrate that peoples needs were being effectively met. In effect there were no care plans for the staff to refer, or follow, to establish what the persons needs were and how these were to be met. People can continue to lead a life style of their own choosing. Activities are arranged on a regular basis for people to participate in and staff spend quality time with people and this is recorded in their files. People can also spend time in their rooms watching TV or listening to music. We were not at the home for any meal times but people told us they enjoyed the food. There have no complaint received at the home in the last 12 months, the CQC have received no concerns and the home has not been the subject of any investigations by the local authority safeguarding team. The staff continue to receive training which enables them to identify abuse and how to report this properly. We had a look around the home and all areas both communal and private remain clean and tidy. Repairs and redecoration are done as and when needed and currently some plaster work is being repaired in one of the downstairs corridor. There continues to be enough staff on duty to meet the needs of the people who live at the home. We saw that staff are recruited properly and all checks are undertaken before they start working at the home this includes taking references and undertaking Criminal Records Bureau CRB checks. This means that people are safe and are not exposed to staff who should not be working with vulnerable people. Staff training is ongoing and we saw that staff had attended training about how to keep people safe and how to care for and meet the specific needs of older people, for example dementia training. The home continues to be run in the best interests of the people who live there. Systems continue to be in place which ensures the safety and welfare of the people who live at the home and the staff who work at the home. There continues to be an effective QA system in place which takes into account the views of the people who live at the home, and others who have an interest in the care people receive, about the running of the home. Care Homes for Older People Page 4 of 8 Al the staff undertake regular mandatory training this includes training about health and safety, manual handling, fire, first aid and basic food hygiene. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 7 Every one should have a detailed care plan which instructs the staff on how best to care for the person. Records should be robust enough to evidence that all the appropriate care have been provided to effectively meet peoples needs. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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