Care Home: Meadow Court

Similar services:

• Snydale Care Home
• Abbey The
• Larchfield Manor
• Hawkhills
• Beeches The - North Yorkshire County Council
• Carentan House
• Ravensworth Lodge

What the care home does well The people who live at Meadow Court and their relatives confirmed that the home offers a high standard of care and support. The home is very much part of the local community and people living there and their visitors generally know each other and share common interest. People are encouraged and assisted, where needed, to continue with the interests and activities they prefer. Each person is treated as an individual, and their wishes are respected. The house is clean, comfortable and well maintained. The garden is attractive and accessible.The staff recruitment procedures are thorough and safe. Staff are well trained and qualified and the comprehensive training programme makes sure staff skills and knowledge levels are kept up to date. The home is well managed by a highly motivated management and staff team and this approach is reflected in the high quality of care and support the home offers to the people who live at Meadow Court. One person living at the home said: "The owners, management and staff are always very friendly, cheerful and helpful. They look after everyone with patience and understanding. Every residents need is catered for, warm and comfortable a true `home fro home`. When asked what the home does well one relative said `Everything`. One person who lives at the home wrote in the questionnaire `I have been at the home since 2000 and have always been happy`. The care plans are sufficiently detailed to guide staff in how to assist each person and they are reviewed each month. The plans reflect the current, assessed needs of the individual and are developed and reviewed in consultation with the person and/or their relatives as well as with the staff. What has improved since the last inspection? Medication recording systems have been reviewed and people are protected by the systems for administrating medication in the home. Staff have received training in the safeguarding of vulnerable adults, this means that people are protected from any abuse of mistreatment. What the care home could do better: To make sure that effective systems are in place to manage the home in the best interests of the people living there the manager should complete the National Vocation Qualification in management and care. To make sure that people receive consistent care from qualified staff 50% of the staff team must be qualified to National Vocational Qualification (NVQ) level 2. CARE HOMES FOR OLDER PEOPLE Meadow Court Meal Hill Lane Hill Top Slaithwaite Huddersfield West Yorkshire HD7 5EL Lead Inspector Cheryl Stovin Unannounced Inspection 19th August 2008 10:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Meadow Court Address Meal Hill Lane Hill Top Slaithwaite Huddersfield West Yorkshire HD7 5EL 01484 840366 01484 840366 shumble@sky.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr Ian Douglas Whitehead Mrs Ann Jennifer Whitehead, Mr Roger Wagstaff Ms Susan Linda Haigh Care Home 37 Category(ies) of Old age, not falling within any other category registration, with number (37) of places Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 6th June 2007 Brief Description of the Service: Meadow Court is a care home, which is registered to provide care and accommodation for up to thirty-seven older people. Most of the rooms are for single occupancy; two rooms are for double occupancy, and nearly all of the bedrooms have en-suite facilities. There are three lounges and a designated dining room; the accommodation is built over two floors that are joined by a shaft lift. The owners of the business live in the adjacent house which is separate to the care home and privately owned. The home is located at Hill Top, above Slaithwaite, in the Colne Valley approximately five miles from the centre of Huddersfield. The home has large gardens and ample car parking provision. The home is a short walk from a local bus route and railway station. Most of the people admitted to Meadow Court are from the local area and have common knowledge and experiences. Fees at the home range from £88.75 to £413.75 per week. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is Two Stars. This means the people who use this service experience good quality outcomes. This report brings together evidence gathered during the Key Inspection of Meadow Court. This included a visit made to the home on 19th August 2008. A total of six hours were spent on the visit. During this visit we looked round the building looked at records and talked to people living and the home and to management and staff. In addition to the visit questionnaires were sent to people living at the home, their relatives, staff and health care professionals to give them the opportunity to comment on their views as to the care provided in the home. Nine people living at the home, four health care professionals, seven staff and seven relatives responded. The comments received were very positive and information received has been included in the main body of the report. The last inspection of the home was on 6th June 2007 and no additional visits have been made. The purpose of the inspection is to make sure that people receive the care and support they need and that they and their families are satisfied with the service. An Annual Quality Assurance Assessment (AQAA) completed by the home was returned promptly and gave useful information. I would like to thank everybody for their warm welcome and assistance given during this inspection. What the service does well: The people who live at Meadow Court and their relatives confirmed that the home offers a high standard of care and support. The home is very much part of the local community and people living there and their visitors generally know each other and share common interest. People are encouraged and assisted, where needed, to continue with the interests and activities they prefer. Each person is treated as an individual, and their wishes are respected. The house is clean, comfortable and well maintained. The garden is attractive and accessible. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 6 The staff recruitment procedures are thorough and safe. Staff are well trained and qualified and the comprehensive training programme makes sure staff skills and knowledge levels are kept up to date. The home is well managed by a highly motivated management and staff team and this approach is reflected in the high quality of care and support the home offers to the people who live at Meadow Court. One person living at the home said: “The owners, management and staff are always very friendly, cheerful and helpful. They look after everyone with patience and understanding. Every residents need is catered for, warm and comfortable a true ‘home fro home’. When asked what the home does well one relative said ‘Everything’. One person who lives at the home wrote in the questionnaire ‘I have been at the home since 2000 and have always been happy’. The care plans are sufficiently detailed to guide staff in how to assist each person and they are reviewed each month. The plans reflect the current, assessed needs of the individual and are developed and reviewed in consultation with the person and/or their relatives as well as with the staff. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1,2,4,6 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People are assessed before moving into the home to make sure that the home can fully meet their needs. EVIDENCE: People’s needs are fully assessed before they move into Meadow Court, this is to make sure that the home can meet their needs and that the facilities will be suitable for them. People are encouraged to visit the home before making a decision to move in. This gives them the opportunity to meet the staff and other people living there and to sample the daily routine at the home. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 9 Many people living at the home had previously lived in the local area and the home is well known in the town. One person told me that if they ever had to consider moving into residential care then “only Meadow Court would do”. Detailed information about the home and the services and facilities provided is given to everybody and a copy held in their rooms. People said that they had received sufficient information about the home before deciding to move in. Intermediate care is not provided in the home. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9,10 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People’s health care needs are met and personal care is given in accordance with their preferences. EVIDENCE: The people who live at Meadow Court are offered the level of support and care they need, in accordance with their wishes. Professional and specialist healthcare advice is sought whenever it is needed, and any changes are recorded and acted upon. People who need medical treatment are fully supported by the staff. Relatives confirmed that they are kept informed of changes in healthcare needs. The care plans include risk assessments covering all areas where there is a potential risk. The plans are reviewed in detail every month and all the staff are expected to contribute to the process. The reviews reflect the current Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 11 needs of the person. The individual and/or their relatives are involved in developing and reviewing the plan and they sign to indicate their agreement to it. One relative said:“If there is anything we would like to be added to our relatives care plan they are always ready to discuss”. The plans include a personal history and an outline of the person’s needs and preferences. People’s independence is encouraged and supported and improvements in health and well being are clearly shown in the records. Daily records are kept for each person and all the staff can make a contribution. Everyone has a key-worker, who take an extra interest in the person’s needs and well being. On the questionnaires we sent to the people who live at the home, everyone said that the staff listen & act on what they say and all agreed that the staff treat them well. There is a lively, relaxed atmosphere at the home and people confirmed that the staff respect and promote their individuality and dignity at all times. Health care professionals who returned a questionnaire made the following comments: “I feel that this care service offers a wonderful environment with competent staff who care and respond to clients needs and concerns. I and other visitors to the home are treated with courtesy and respect. Generally I feel it is a marvellous care home”. “We have a very close working relationship with the staff at Meadow Court and always work together and put patient care first”. “I don’t know how this service could improve they provide a very high quality of care”. “The care service works extremely well and I would personally recommend this care service”. “All staff are always eager to know of any changes in my patients condition and to act on it”. “I have advised or suggested treatment for patients from time to time which has always been carried out”. For the safety of the people who live at Meadow Court all medicines are securely stored and accurately administered. The staff have received training on the safe administration of medicines. Where someone wishes to manage all or some of their own medication this is detailed in their care plan and a risk assessment is completed. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14,15 People who use the service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People are supported to access a range of activities inside and outside of the home, and to maintain contact with family and friends. This makes sure each person’s needs and aspirations are met. EVIDENCE: The management and staff at Meadow Court work hard to support people to lead active lives and to continue with their outside interests as far as possible. People go out to the local shops and market, attend church and social events in the town and the home has sufficient staff to be able to escort people if they need someone with them. There is a range of activities on offer in the home, the activities programme is displayed and includes: visiting entertainers, visits by a PAT (Pets as Therapy) dog, keep fit, manicurist, and special occasion celebrations. A coffee morning is held fortnightly which is well attended by members of the local community as well as family and friends. People said that they enjoy the activities on offer Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 13 and that they can choose whether or not to participate. One person told me that “activities are available but I choose not to take part, staff tell me that this is my choice”. Maintaining contact with family and friends is considered very important and relatives confirmed that they are kept up to date with important issues affecting their relative. One relative made the following comment in their questionnaire: “Staff, managers and owners of the home are always helpful, courteous and professional. Problems with X are always brought to our attention as appropriate”. People can choose where to spend their time and some people choose to spend most of their time in their rooms. One person told me that she has everything she needs in her comfortable room and only goes downstairs for her meals or to join in an activity that she particularly enjoys. People said that they enjoy the meals provided at Meadow Court, describing the food as “very good food” and “well balanced, varied and nicely presented”. The main meal of the day is served at lunchtime and the mealtime appeared to be a relaxed social occasion. The lunch being served on the day of the visit was soup and a bread roll, roast chicken and seasoning, roast potatoes, celery and green beans, followed by a choice of Manchester tart, cheese and biscuits or fresh fruit. The kitchen facilities have recently been inspected by Environmental Health officers and awarded a four star rating, this means that the standard of kitchen hygiene has been assessed as ‘good’. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16,18 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People are protected by the complaints and adult protection procedures which the staff understand and put into practice. This makes sure that people living at the home are safe. EVIDENCE: The home has a complaints procedure a copy of which is displayed and is also available in each bedroom. People who completed a questionnaire were aware of how to make a complaint if they were unhappy about anything in the home. Visiting relatives said during the visit they were confident that if they complained about anything it would be treated seriously and acted upon promptly. One relative commented in their questionnaire: “The staff and managers are all known to me and are always available to hear complaints if necessary. My concerns have been very minor and have been responded to cheerfully and very promptly”. The staff have received adult protection training and are aware of what to do if they suspect that an incident of abuse or poor practice has occurred. The home’s policies and procedures are up to date and the staff are aware of the procedures and guidance they contain. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19,20,23,24,25,26 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People live in a safe and clean environment which suits their needs. EVIDENCE: Meadow Court is situated in a residential area in the centre of Slaithwaite with local shops and facilities within walking distance. Huddersfield town centre is easily reached by public transport. The property is well maintained throughout and furnished and fitted to a good standard. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 16 Everybody has their own spacious bedroom the majority of which have ensuite facilities. The communal areas are spacious and comfortable and provide sufficient areas for activities to take place. A new conservatory has been built which provides a quiet space for people to greet their visitors in private. All bedroom doors are fitted with locks and a lockable facility is provided for people to keep their belongings safe. People said that they liked their own rooms and the majority of people have personal possessions displayed to truly make it feel like home. A full tour of the home was un taken which showed that all areas of the building were seen to be fresh and clean. People said that this was always the case and the following comments were made in the questionnaires: “The home has a pleasant comfortable atmosphere. It is a pleasant place for family and friends to visit as it is always clean and odour free. When I take Mum out for a family visit she is always looking clean and well cared for”. “A general atmosphere of good organisation conducted in a peaceful and calm manner”. “A warm and friendly home which is well run and a happy environment for the residents. The home is kept very clean and does not have any of the usual smells associated with some care homes”. “Every residents need is catered for, home from home, warm and comfortable”. “A real ‘home’ everybody is well looked after in a clean and safe place”. There are safe and accessible garden areas for people to enjoy in the warmer weather with ample car parking spaces for visitors and staff. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29,30 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People’s needs are met by a well trained and competent staff team, and are protected by the rigorous recruitment practices. EVIDENCE: There are sufficient staff on duty at all times of the day and night to assist people in their daily living activities and support them to take part in their chosen leisure pursuits. There are also enough domestic and catering staff employed to ensure the home is kept in good order and the kitchen and laundry function effectively. There are always three care staff on duty, plus the management team and the owners on duty during day time hours and two waking night staff. Staff said that for the majority of the time there were enough people on duty to make sure that they can meet everybody’s needs. There is a commitment to staff training in the home and staff confirmed that they had been given sufficient training to make sure that they can meet the needs of the people living in the home. There is a programme of National Vocational Qualification (NVQ) and all staff are expected to achieve the award. This will make sure that care is given in a professional and consistent way. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 18 Staff said that they enjoyed working at the home and felt that they provide a good standard of care and attention to the people living there. When asked what they thought the service did well some staff replied: “Promote independence, dignity, health, hygiene and social and emotional needs of our clients to the best of our ability”. “We are very welcoming with new people and make them feel at ease with their new surroundings”. “We provide a person centred service. Always putting the person before the task, but caring for each person as an individual in accordance with their individual needs”. “All of the residents are kept clean and are given good meals. Their needs are well taken care of. The home and their rooms are kept clean and tidy”. People living at the home said that the staff respond to their needs promptly and said all the staff were kind and caring. One person said: “They are lovely, I love them all”. Another person said: “If I am feeling depressed they sit and talk to me and treat me with love and affection”. One visiting relative said that the staff are always “respectful” and treat everybody as “normal people”, and not “people with care needs”. Health Care Professionals made the following comments in response to the question ‘Do the staff have the right skills and experience to look after people properly?’ “Staff are helpful and caring”. “There always is the opportunity for carers to attend training and new staff appear to be well mentored and supported”. “All staff are kept updated with new skills and they treat all clients as individuals at all times”. “They go on all the appropriate courses to keep them up to date on all the correct skills. They do well at listening and helping where needed, understanding everyone and treating patients with respect and dignity”. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 19 The staff recruitment files of six recently appointed care workers were seen. All of the files contained CRB (Criminal Records Bureau) and POVA (Protection of Vulnerable Adults) disclosures. Two written references, an application form and proof of identity were also in place. This makes sure that only suitable people are employed at the home. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,32,33,35,38 People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to the service. People live in a well run and managed service. People’s health and welfare is protected by the home’s health and safety practices. EVIDENCE: The Registered Manager of the home is experienced and competent to run the home. She is currently nearing completion of the National Vocational Qualification level 4 award in care and management. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 21 The management team is strong and shows a clear sense of leadership and are committed to ensuring that an open and positive atmosphere is prevalent in the home. The owners are fully involved in daily life at the home and constantly monitor the care and attention that people living at the home receive. The managers were seen to be very approachable during the visit and welcoming the opinions of people living at the home and the staff team. Financial procedures are in place to make sure that people’s money is handled safely. There is a commitment to health and safety and safe working practices in the home. All staff receive mandatory health and safety training with regular updates. Fire drills are carried out on a regular basis and all staff receive fire safety training. Detailed risk assessments are in place which are reviewed and updated on a regular basis. Certificates were seen which showed compliance with gas and electrical regulations. There is a formal quality assurance system in place to make sure that people are satisfied with the service provided. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 3 x 3 x N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 x DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 4 13 4 14 4 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 x 18 3 3 3 x x 3 3 x 3 STAFFING Standard No Score 27 2 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 3 3 X 3 x x 3 Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. 2 Refer to Standard OP31 OP27 Good Practice Recommendations The registered manager should hold an NVQ level 4 in management and care. To make sure that people receive consistent care from qualified staff 50 of the staff team must be qualified to National Vocational Qualification (NVQ) level 2. Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection North Eastern Region St Nicholas Building St Nicholas Street Newcastle Upon Tyne NE1 1NB National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Meadow Court DS0000026279.V365127.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!