Care Home: Menorah House

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What the care home does well People are thoroughly assessed before they live at the home. people are given good information on what the home is like and what to expect, and they are provided with a good care plan for staff to follow. They are very well supported with health care that meets their needs and their expectations. They are protected from possible harm due to taking the wrong medication, because they have their medication handled by the staff in the home, and the staff follow robust practices and procedures. The service handles medication extremely well and staff are highly trained in medication administration. People experience good levels of privacy, have their dignity maintained, and their right to make decisions is respected. They are encouraged to maintain contact with family members and friends and enjoy visits from these people any time of the day, and they are encouraged to exercise choice and control over their lives. People enjoy good food, however this may not always match their preferences. People are confident their complaints will be listened to and acted upon.People are protected from abuse by robust recruitment and selection procedures and practices, as well as by the services policies, procedures and practice under the safeguarding adults systems. People experience a safe, clean and well-maintained environment. A more than sufficient number of care staff work in the home on each shift to meet the needs of people. The manager runs the service in the best interests of the people, safeguards their financial interests, and maintains their health, safety and welfare. What the care home could do better: The home should cater for, and respect, all religious denominations and allow everyone full freedom of choice with regard to meals. Random inspection report Care homes for older people Name: Address: Menorah House 331-337 Anlaby Road Hull East Yorkshire HU3 2SA three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: George Skinn Date: 1 3 0 4 2 0 1 0 Information about the care home Name of care home: Address: Menorah House 331-337 Anlaby Road Hull East Yorkshire HU3 2SA 01482328227 01482211349 menorah@rmenorah.karoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Hull Jewish Community Care care home 25 Number of places (if applicable): Under 65 Over 65 25 25 dementia old age, not falling within any other category Conditions of registration: 0 0 The maximum number of service users who can be accommodated is: 25 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP and Dementia - Code DE(E) Date of last inspection Brief description of the care home Hull Jewish Community Care a registered charity own Menorah House. The home is registered to provide accommodation and personal care for up to 25 older people of either gender, over the age of 65, some of whom may have dementia. The home is situated off Anlaby Road about a mile from the city centre. There is an attractive garden and a car park to the rear of the house and people can easily access bus routes Care Homes for Older People Page 2 of 9 Brief description of the care home immediately outside the home into the city centre or to the outskirts of the city. Peoples rooms consist of very spacious 21 single and two double rooms, all with ensuite facilities and a sitting area. There are two passenger lifts to the first floor and an additional chairlift to help people up a short flight of stairs leading off the first floor where the layout of the home is split-level. There are two lounges and a large dining room. There is also a function room, where special events are held for the people who live at the home and sometimes the local community. Care Homes for Older People Page 3 of 9 What we found: We looked at a sample of files, which included those of people who had recently been admitted to the home, and we saw that these contained assessments undertaken by the manager and the placing local authority. We spoke with the manager about the necessity of none Jewish people needing to understand the implication of moving into the home. She told us that she fully informs people about the fact that no Christian festivals are celebrated and they will be expected to follow a kosher diet and celebrate Jewish festivals. She also provides people with a booklet about the Jewish faith and is acutely aware of the implications for those people who lack the capacity to make an informed choice about moving into the home. Some people have chosen not to move into the home because of this. We looked a sample of files which belonged to the people who live at the home. These contained care plans which had been formulated from the assessment done by the home and the placing local authority. The files contained risk assessments which detailed areas of need which would pose a risk to people. The risk assessments were about the risk of falls, tissue viability and how people could develop pressure sores. We saw that people had access to specialist health care professionals like doctors, nurses, Community psychiatric nurses and consultant psychiatrists. We saw that the care plans and the risk assessment were reviewed regularly and all the information was up to date and instructed the staff well on how to care for the people who live at the home. People can come and go as they please and people told us the food is very good. There are plenty of activities and people told us that they can join in with these or not as they choose. The homes primary role is to care for people of the Jewish faith, however people of a none Jewish faith now make up the majority of people who live at the home. No none Jewish festivals are celebrated at the home, for example the home does not celebrate Christmas and Easter. The Jewish festivals are strictly adhered to and people of a none Jewish faith can choose not to join in, however they are expected to eat the same diet as the Jewish people and no alternative is provided. This has implication as some of the Jewish festivals follow strict dietary rules. The home provides a strict kosher diet and no pork products are allowed in the building. We spoke with the manager at length about this and she told us that she makes people fully aware of this before they move into the home so they can make an informed choice. We spoke with people who were of none Jewish faith and they told that they did not mind Care Homes for Older People Page 4 of 9 and were fully aware of the implications before moving into the home. They told us that they sometimes found the diet restrictive especially during the recent Passover time. The home is visited by representatives of other denominations and people can be seen in private. The home has received 2 complaints in the last 12 months. The CQC have received no concerns and the home has not been the subject of any safeguarding investigations. The staff have received safe guarding training and were aware of what to do if they suspected any abuse was occurring in the home. We looked at the files of the most recently recruited staff and we saw that these contained references from their last employer, Criminal Record Bureau (CRB) checks and a completed application form. We saw that staff continue to receive training about the needs of older people and all their mandatory training was up to date. The home continues to be run in the best interests of the people who live there. The QA system ensures all who have an interest in the care the people receive have an input into how the home is run and goals are set to address any short falls in the service. The manager continues to up date her training and feels well supported from the board of trustees. All maintenance certificates are up to date and equipment is serviced and maintained as per the manufactures advice. What the care home does well: People are thoroughly assessed before they live at the home. people are given good information on what the home is like and what to expect, and they are provided with a good care plan for staff to follow. They are very well supported with health care that meets their needs and their expectations. They are protected from possible harm due to taking the wrong medication, because they have their medication handled by the staff in the home, and the staff follow robust practices and procedures. The service handles medication extremely well and staff are highly trained in medication administration. People experience good levels of privacy, have their dignity maintained, and their right to make decisions is respected. They are encouraged to maintain contact with family members and friends and enjoy visits from these people any time of the day, and they are encouraged to exercise choice and control over their lives. People enjoy good food, however this may not always match their preferences. People are confident their complaints will be listened to and acted upon. Care Homes for Older People Page 5 of 9 People are protected from abuse by robust recruitment and selection procedures and practices, as well as by the services policies, procedures and practice under the safeguarding adults systems. People experience a safe, clean and well-maintained environment. A more than sufficient number of care staff work in the home on each shift to meet the needs of people. The manager runs the service in the best interests of the people, safeguards their financial interests, and maintains their health, safety and welfare. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 12 The home should cater for, and respect, all religious denominations and allow everyone full freedom of choice with regard to meals. Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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