Latest Inspection
This is the latest available inspection report for this service, carried out on 26th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Milford Manor.
Annual service review
Name of Service: Milford Manor The quality rating for this care home is: The rating was made on: three star excellent service 2 1 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Walker Date of this annual service review: 1 0 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Milford Manor Gardens Salisbury Wiltshire SP1 2RN 01722338652 Telephone number: Fax number: Email address: Provider web address:
alison@wessexcare.com Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Ann Oakes Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Wessex Care Ltd Number of places (if applicable): Under 65 Over 65 29 0 1 29 29 0 The home may admit people to the home over the age of 60 years of age providing their assessed needs are similar to those of an Older Person. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Mrs Julie Oakes was registered as manager on 22nd December 2009. 2 1 0 1 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Milford Manor is an established home that provides care and accommodation for up to 29 older people, most of whom may also have dementia. The home is owned by Wessex Care Limited and is located in a quiet residential area of Salisbury with public
Annual Service Review Page 2 of 6 transport available into the city centre, with its shops and other amenities. it is an attractive home, with comfortable furnishings. All the bedrooms are single accommodation. There is a conservatory overlooking large, mature gardens. Car parking is available at the front of the house. There are good quality furnishings and fittings and a great deal of work has gone into making the home an attractive and pleasant place for people to stay. Efforts have been made to make the environment more accessible to people with a dementia. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and asked for, since the last key inspection of 21st January 2009. We looked at their annual quality assurance assessment (AQAA); this is their own assessment of how they are doing, that focuses on how well outcomes are being met for people using the service. We looked at surveys returned to us by people using the service and from other people with an interest in the service. We looked at how the service has managed any complaints. We looked at what the service has told us about things that have happened in the service; notifications that are a legal requirement. We also looked at our last report on the service, relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. In the AQAA the providers told us that as a result of listening to people they were supporting one person to visit their spouses grave, providing families with a copy of the forthcoming events so they could attend and introducing feedback action sheets to record a summary of issues and suggestions and who had addressed the matters. The providers had increased the hours of the welfare staff for more contact time with people who use the service. People living in the home always tell us that they are happy there. They are particularly pleased with the support they receive and the activities they are able to do. One comment was Special care and attention given as wanted. I am not aware of anything untoward. Another person told us when help is needed, help provided. Not frightened to ask anyone if you need anything. Like the staff and food is good. We received comments from five relatives of people living in the home. All continue to be very satisfied with the quality of the care. One comment was The staff are very attentive...The activities programme is first class and very varied. The food is well balanced and nutritious. We are glad that [the resident] is at Milford Manor; we could not have chosen better. She is a happy and well cared for resident. Another relative told us Milford Manor staff have been brilliant with my mother. Other comments from relatives were: The home gives excellent care and provides good comfort. The activities are fantastic and well organised and They are very dedicated to my [relatives] care. The staff is lovely and welcoming. They are very good about by visiting times, very accommodating. The staff is a real asset. A stable work force who know their job. Another relative told us There has been a consistent level of care for [my relative], which has been adapted to her changing needs, resulting from the progression of her dementia. The staff truly care for her and this is very evident from the affection she shows for them. Two relatives told us that they had experienced concerns about the return of laundry. In the AQAA the providers told us that as a result of listening to people they were looking at ways to further improve the laundry system Annual Service Review Page 4 of 6 to prevent clothes from going astray. Labels and individual laundry baskets were available. One relative was pleased with the relatives support groups: There is also a discussion group every other month where concerns, worries, queries etc. can be aired. In the AQAA the providers told us that a dementia care consultant co-hosts these meetings with the manager and that families set the agenda. One of the healthcare professionals, when asked about they thought the home does well, told us report any concerns rapidly. Promote each persons care individually. Promotes a lot of support for relatives who sometimes find placement very difficult. Another healthcare professional told us Provides a warm caring person centred environment for people with dementia. It is able to care for people whom other care homes cannot manage. The manager relates well to residents, relatives and staff. Physical and emotional support are unstintingly given. Excellent signage to help people recognise their way. [Do better] Encourage all staff to obtain a detailed knowledge of the residents life histories. One GP told us Excellent communications with manager. Another GP told us Very caring, professional, excellent establishment. In the AQAA the providers told us Newly appointed and approved registered care manager has commenced managers award. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? Subject to any changes in registration and inspection practice following implementation of the Health and Social Care Act 2008, our current plan is to do a key inspection by 21st January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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