Latest Inspection
This is the latest available inspection report for this service, carried out on 10th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Millbeck.
Annual service review
Name of Service: Millbeck The quality rating for this care home is: The rating was made on: three star excellent service 1 6 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Herring Date of this annual service review: 1 0 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: High Street Norton Stockton-on-Tees TS20 1DQ 01642360995 01642360319 angela.mclachlan@anchor.org.uk www.anchor.org.uk Anchor Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 30 The number of persons shall not at any one time exceed 30 elderly frail people Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Millbeck is a purpose-built, two storey building on the High Street in Norton. The home blends in well with the neighbouring properties and has the advantage of having various amenities within walking distance e.g. Post Office, library, shops, pub, medical centre etc. Accommodation comprises 30 individual bedsit flats each with a lockable front door, letterbox, and room-number. Each flat has en-suite toilet and hand basin. The home itself is tastefully decorated and has two lounges, one on each floor. There is also a dining room on each floor. Millbeck is surrounded by well-maintained gardens, and seating is provided outside the main entrance where residents can sit and enjoy the garden or watch the activity along the High Street. 1 6 0 9 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report of 16 September 2008. What has this told us about the service? The manager has completed the annual quality assurance assessment (AQAA). It was well completed and returned in good time. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a very good service. It gave clear information about the service and what the service does well. It also details clear plans for continuous development. We received ten completed surveys from people living at Millbeck and eight from staff who work at the home. The surveys completed by people living at the home showed overall satisfaction with the service and care provided. People said of what the service does well, Care is very good and food is good. Provide good food, activities and good caring staff. Happy with my room and I think the staff are wonderful. Of what improvements could be made at Millbeck, one person said, Staff do their best to please you, I dont think we can improve on that at the moment. It is a lovely place here at Millbeck and I wouldnt change it for the world. Two people thought that they would benefit from more day trips. Staff also said that an area of improvement would be more outings. Another person thought that air conditioning in the dining room would be an improvement. Staff surveys showed that there is regular training and due to this, staff believed they had the required knowledge to meet the needs of the people living at Millbeck. A member of staff said, All staff are supported and encouraged to take part in all training available to us. We are encouraged to further our career and our knowledge. Annual Service Review Page 3 of 5 Of what the service does well, staff made the following comments, Our service is person centered so all our service users are treated as individuals and not all treated the same. All our service users need and wishes are respected by us all. Residents are always put first in making choices on food and what happens in the home. Provides the best support and care required by service users. Very well run, good team work, high standards of health and safety. Further comments were made by staff about Millbeck. One person said, Millbeck is very homely and friendly and our residents are very happy here. Staff and residents blend well together and they all work hard to meet the needs and well being of all residents, they do go that extra mile. The AQAA detailed that there had been two complaints received in the last twelve months, both of which were upheld. The AQAA also detailed the following in respect of complaints, Robust complaint processes are in place and documented in the statement of purpose, notice boards, leaflets and service users guide. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Complaints and feedback actively welcomed, as a mechanism to improve service provision. The surveys that had been completed by people living at the home indicated that three of the eight did not know how to make a formal complaint, the other five however did know what to do. The home is managed in a way that shows it has the interests of the people using the service at the centre of what they do. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15 September 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
