Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Millbrook House.
Annual service review
Name of Service: Millbrook House The quality rating for this care home is: The rating was made on: two star good service 2 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Child Okeford Blandford Dorset DT11 8EY 01258860330 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Millbrook House (Dorset) Limited Number of places (if applicable): Under 65 Over 65 0 33 Four rooms only may be used for double occupancy at any one time. Rooms which may be used as doubles are Rooms: 1, 5, 15, 20 and 21 to 28 inclusive. No more than three service users may be provided with day care at any one time. Two service users, known to the CSCI, under the age of 65 may be accommodated. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Millbrook House is registered to provide accommodation and personal care for up to 33 people who have frailty of old age. The home is located in the North Dorset village of Child Okeford, between the towns of Blandford and Shaftesbury. The home has been extended on two occasions building onto the original Georgian House. The last extension also incorporates refreshment-making facilities, a sluice/laundry room, hairdressing room and bathroom with a parker bath. The accommodation is arranged over three floors with passenger lifts serving all floors.
Annual Service Review Page 2 of 7 2 9 1 0 2 0 0 8 There are 25 single rooms and 6 double rooms. There are two lounge areas and two dining rooms. The home has large well-maintained gardens, with easy access for residents. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 29 October 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received 11 completed surveys from people living at the home. Some people were assisted by a staff member in completing the forms. Surveys tell us that everyone receives sufficient information about the home prior to making a decision to move in. Everyone has been given a written contract from the home. People living at the home are very satisfied with the medical care and support they receive. Several people commented on the kindness of the staff; staff are always very helpful and cheerful and pleasant in every way. They also say the garden is beautiful and always tidy and colourful. The AQAA reports that as a result of listening to what people living at the home say, the chef has begun to incorporate home produced vegetables into the menus. A monthly lunch club has been set up where 4 or 5 residents visit a local pub for lunch. The home benefits from the close involvement of the owner who is in daily contact with the home. Annual Service Review Page 4 of 7 There is an ongoing maintenance programme in place at the home. In the last year several improvements have been made, including redecorating and re-carpeting bedrooms. We received completed surveys from health care professionals which confirm that the homes assessment arrangements ensure that accurate information is gathered and used to plan the right service for each person. They also confirm that the home seeks advice from professionals and act on it to meet residents health and social care needs. Staff are reported by professionals to be very caring. They communicate well with our team in order to provide the best care for our patients. A range of activities are provided at the home and the AQAA notes the garden party and Christmas party as being highlights in the social calendar. Residents are encouraged and supported to attend local clubs in the village. The most popular activity with the greatest attendance is the pre luncheon sherry party! The home takes an open and transparent approach to managing complaints by aiming to settle any issues raised immediately. Everyone responding to our survey say they know who to talk to and how to make a formal complaint. No complaints were received in the last year. There are 4 daily hand overs of staff during a 24 hours period to enable staff to know of any concerns raised by residents. We received several completed surveys from staff employed at the home. These confirm that staff are given up to date information about the needs of the people they care for. Staff say that the home promotes independence among the residents and that it provides, a really friendly happy atmosphere, and that everyone who visits the home makes comments about the lovely atmosphere, it is a pleasure to work here. Staff say the manager meets with them regularly to discuss working practice and to share relevant information. The AQAA reports that there is a stable workforce and that staff turnover is low. 1 person left in the last year. 11 full time staff and 8 part time staff are employed at the home. New staff receive induction training and other relevant ongoing training including Dementia care. Staff surveys confirm that relevant training is provided to help them understand and meet the individual needs of people and some staff say they would like more training to be available. 9 staff have achieved an NVQ level 2 or above in care. 1 member of staff is working toward the award. 19 staff have received training in the prevention and control of infection. 15 staff have received training in malnutrition care and assistance with eating. Annual Service Review Page 5 of 7 There have been 14 new admissions in the last year and 5 short term admissions. One respondent to our survey says that the home does well in orgainising newcomers. Policies and procedures in operation at the home have all been reviewed between 2007 and 2009. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29 October, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
