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Care Home: Moorhaven

  • Normandy Drive Taunton Somerset TA1 2JT
  • Tel: 01823331524
  • Fax: 01823323529

Moorhaven is a care home owned by Somerset Care Limited and is situated in a convenient residential area in Taunton, Somerset. The home is within walking distance of local amenities and not far from the town centre. It is registered to provide personal care for up to 54 residents over the age of 65 years. It is a purpose built unit on one level, apart from four rooms on the first floor for which there is a passenger lift for access. Moorhaven is well adapted for its purpose allowing easy access to all areas for wheelchair users. Private rooms are grouped together in several small units in the home. None The home is owned by Somerset Care Ltd and the registered manager is Jo FennAnnual Service Review

  • Latitude: 51.013000488281
    Longitude: -3.0820000171661
  • Manager: Mrs Joanne Fenn
  • Price p/w: -
  • UK
  • Total Capacity: 54
  • Type: Care home only
  • Provider: Somerset Care Limited
  • Ownership: Private
  • Care Home ID: 10898
Residents Needs:
Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Moorhaven.

Annual service review Name of Service: Moorhaven The quality rating for this care home is: The rating was made on: two star good service 1 2 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Poole Date of this annual service review: 2 0 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Normandy Drive Taunton Somerset TA1 2JT 01823331524 01823323529 diane.allen@somersetcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Somerset Care Limited Number of places (if applicable): Under 65 Over 65 0 54 To accommodate two named service users (named on application dated 2/6/06) under the age of 65. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Moorhaven is a care home owned by Somerset Care Limited and is situated in a convenient residential area in Taunton, Somerset. The home is within walking distance of local amenities and not far from the town centre. It is registered to provide personal care for up to 54 residents over the age of 65 years. It is a purpose built unit on one level, apart from four rooms on the first floor for which there is a passenger lift for access. Moorhaven is well adapted for its purpose allowing easy access to all areas for wheelchair users. Private rooms are grouped together in several small units in the home. None 1 2 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The home is owned by Somerset Care Ltd and the registered manager is Jo Fenn Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at information that we have received and requested since the last Inspection. The Annual Quality Assurance Assessment (AQAA) was sent out to the home and was completed and returned to CQC in a timely fashion. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys were sent out to people who use the service, and other interested parties, to seek their views on the quality of the service provided. We received 7 completed surveys from people living at the home, 6 from staff members and 4 from health and social care professionals. The service makes contact with the CQC if they have any concerns or wish to share information. What has this told us about the service? The registered manager has the qualifications and experience to manage the home. The AQAA was completed to a high standard giving details about the service currently offered and their plans for the future. The AQAA demonstrates a commitment to listening to the people who live at the home to ensure that any changes or improvements are in line with peoples wishes. There are regular meetings for people living at the home and their families. As a result of listening to people the AQAA states that they are now having smaller meetings for people living in each unit. This enables people to express their views in a smaller less intimidating group. The AQAA demonstrated a commitment to person centred care and many people who completed surveys made comments about this. One person living at the home said that one of the things that the home did well was treats us as individuals. Health and social care professionals comments included Respects people as individuals, Moorhaven is a place where people are accepted for who they are as individuals and They work incredibly hard to assist people to live the way that they want to live. The home has received no complaints in the last 12 months but everyone who completed a survey said that they knew who to speak to if they were not happy. All staff answered YES to the question Do you know what to do if someone has concerns about the home? People living at the home answered ALWAYS or USUALLY to the question Do staff listen and act on what you say? The AQAA outlines a robust recruitment procedure which minimises the risks of abuse to people who live at the home. All staff said that they had undergone appropriate checks, such as Criminal Records Bureau (CRB) and references, before they began Annual Service Review Page 4 of 6 work. Staff who completed surveys felt that they received a good induction and had access to relevant, up to date, ongoing training. There is a very high percentage of staff with National Vocational Qualifications (NVQ) in care and all staff are encouraged to pursue these awards. The home provides a range of social activities for people to take part in and since the last inspection additional staff hours have been made available for an extra activity worker. The AQAA states that there are visitors from a range of religions to enable people to continue with their faith, there is a gardening club, a choir and visiting entertainers. People also have access to library books and a small shop. Since the last inspection a new mini bus has been purchased to enable trips out. Everyone who competed a questionnaire answered ALWAYS or USUALLY to the question Does the home arrange activities that you can take part in if you want to? One health and social care professional commented that the home provides varied social events and social stimulation. People living and working at the home stated that there was an open and approachable management team. The manager of the home communicates with the Care Quality Commission and informs us of all significant events in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, however we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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