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Care Home: Moreton

  • 13 Drakes Avenue Exmouth Devon EX8 4AA
  • Tel: 01395272897
  • Fax: 01395223718
  • Planned feature Advertise here!

Moreton is a two-storey care home in a residential area of Exmouth, East Devon. It is owned by the Methodist Housing Association (a not-for-profit organisation) although people do not have to be a Methodist to live here. The home provides care and accommodation for up to 35 older people who may have a physical disability. Communal space in the home is made up of large lounge on the ground floor and a dining room with a large conservatory attached. On the first floor there is another smaller lounge/craft area. The home also provides communal kitchenettes and laundry facilities. Floors are linked by a passenger lift. There are large gardens to the front and side of the home with some level access.Annual Service Review Ample parking is available. Fees (as at January 2008) range from 212.00 to 285.00 pounds per week. Fees do not include hairdressing, chiropody, taxis, papers or shopping. Additional information about this service is available direct from the home or from the Methodist Housing Association.Annual Service Review

  • Latitude: 50.626998901367
    Longitude: -3.3900001049042
  • Manager: Mrs Tracy Nenadic
  • Price p/w: ~
  • UK
  • Total Capacity: 35
  • Type: Care home only
  • Provider: Methodist Homes for the Aged
  • Ownership: Voluntary
  • Care Home ID: 10934
Residents Needs:
Old age, not falling within any other category, Physical disability

Latest Inspection

This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

For extracts, read the latest CQC inspection for Moreton.

Annual service review Name of Service: Moreton The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 13 Drakes Avenue Exmouth Devon EX8 4AA 01395272897 01395223718 Home.EXM@mha.org.uk www.mha.org.uk Methodist Homes for the Aged Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 35 35 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Moreton is a two-storey care home in a residential area of Exmouth, East Devon. It is owned by the Methodist Housing Association (a not-for-profit organisation) although people do not have to be a Methodist to live here. The home provides care and accommodation for up to 35 older people who may have a physical disability. Communal space in the home is made up of large lounge on the ground floor and a dining room with a large conservatory attached. On the first floor there is another smaller lounge/craft area. The home also provides communal kitchenettes and laundry facilities. Floors are linked by a passenger lift. There are large gardens to the front and side of the home with some level access. Annual Service Review Page 2 of 6 Ample parking is available. Fees (as at January 2008) range from 212.00 to 285.00 pounds per week. Fees do not include hairdressing, chiropody, taxis, papers or shopping. Additional information about this service is available direct from the home or from the Methodist Housing Association. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The quality rating for this service is 2 star. This means that the people who use this service experience good quality outcomes. The Manager of the home sent us their annual quality assurance assessment (AQAA) when we asked for it. This was detailed and provided us with good examples to demonstrate the homes practice. We received five returned surveys from people living at Moreton, some of whom had been assisted by relatives. They were generally positive about the care they received, including staffing levels, staff listening and acting on what they say and the activities available. One person commented plenty of interesting activities/outings and this was confirmed by staff responses.People told us that they were happy with the standard of meals and the cleanliness of the home. One person told us that the family atmosphere creates a happy home...We have good staff who are kind, patient and efficient, understanding... Four staff members returned surveys who were generally positive about their working conditions and the support they received to carry out their job. However, one person felt that there could be an improvement in the way information is shared and said that sometimes there was enough staff to meet the individual needs of all the people who use the service. The AQAA states that the home had been reliant on agency staff to supplement their permanent staff team. One person commented that there had been problems with staff turnover and sickness levels prior to October 2009, which in their view had impacted on the quality of care, but also told us they felt this was now improving. This seems to be confirmed by the staffing issue not being raised by people living at the home. We looked through the records of our contact with the home, which confirmed that the home responds well to concerns raised and addresses issues. We also have received the minutes from a safeguarding referral, which had positive outcomes. The home has Annual Service Review Page 4 of 6 also shown a robust approach to the recruitment of new staff. Surveys returned from service users tell us that they continue to be well looked after and generally how well their needs are met. The Commission has not received any complaints about this service. We have not made any visits to the home since the last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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