Latest Inspection
This is the latest available inspection report for this service, carried out on 8th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newquay Nursing Home.
Annual service review
Name of Service: Newquay Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 5 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 0 4 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 55 Pentire Avenue Newquay Cornwall TR7 1PD 01637873314 01637877886 info@newquay7.freeserve.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mrs Mary Elizabeth Roy Number of places (if applicable): Under 65 Over 65 0 41 41 0 To admit one named service user under the age of 65 years for respite for a period of approximately three months. Total number of service users not to exceed a maximum of 41 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newquay Nursing Home is registered to provide accommodation and nursing care for up to 41 Service Users who fall into the categories of Old Age (OP), Old Age nursing (OP (N)), Physical Disability (PD) and Terminally Ill (TI). The home is situated on Pentire Avenue in Newquay and the location offers some of the service users a scenic view over the beach and out to sea, others can enjoy distant countryside views. Service user rooms are situated on the ground floor and the first floor. The Registered Provider is Mrs M E Roy and Mr T Roy is the Registered Manager.
Annual Service Review Page 2 of 7 2 5 0 2 2 0 0 9 There is a shaft lift, which can take wheelchair users to the first floor. There is a small patio area to the rear of the building where Service Users can sit with a pergola. There is a small parking area to the front and rear of the building. Fees range from 308.09 to 550 pounds per week. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home do the following to ensure that the views of people who use their services are promoted and incorporated into what they do: We carry out a yearly survey of service users and their representatives to ascertain their views of our provision and act upon the findings. We also have a suggestion box in reception which is serviced by the registered manager and the office is open to service users and their representatives to deal with any concern or suggestion. The AQAA told us the home has made the following changes as a result of listening to people who use their services: More seating facilities in the patio area at the rear of the property. Better access to the side garden and indoor potting of seeds and plants for the service users. We are planning to make these further changes as a result of listening to people who use our services: Facilities for music during hair dressing sessions. To appoint one staff to supervise resident in the lounge during the morning. The self-assessment told us the home do the following well: Our service users guide provides transparency and clarity about the services provided by the home. This includes a resume of the homes statement of purpose, a standard copy of a service users contract, complaint procedure, and the most recent inspection report. Robust and detailed assessment, care planning and evaluation ensure that the service users needs were met, embracing their changing needs. Annual Service Review Page 4 of 7 Fees for private clientele were kept within social services increases to reflect the economic situation. Access to better health care services for service users are facilitated, such as audiology, opthalmology, dentistry, tissue viability, nutritionist, and speech and language. Less home routine orientation and more emphasis on the servive users individual routine to ensure continuity. More varied activities cater to meet individual needs and preferences. A comprehensive and transparent complaint procedure ensures that all complaints are dealt within the specified time frame. Adult protection policy is maintained in line with local and national guidelines. The environment is maintained by a full time maintenance person to ensure the home is kept in good condition acceptable to the service users and their families. The gardens are equally maintained for all to enjoy. Both service users and families have access to the patio garden and have provided enjoyment for all users. More families are encouraged to socialise with their love ones with opportunities to have free lunches in the seaview lounge and a glass of sherry or wine. This is proving to be quite successful. Staffing level is maintained to reflect occupancy level. Good skill-mix among the workforce ensures consistently good standard. New training system established a more challenging way of learning for them. The AQAA said the home could do better with the following: The whole of the interior and exterior of the home will be refurbished gradually to keep disturbance to a minimum. Access more variety of training courses, including training all staff in protection of vulnerable adults at foundation level, Mental Capacity Act and Dementia Care. Review all policies and procedures of the home. Computerising assessment and care planning records. The manager will be undertaking a post-graduate course in dementia care. As occupency level has remain quite consistently low on the general side, the future plan of the home may include developing a dementia wing and home care services. The AQAA also informed us that staff recruitment, retention, and training is a priority. Reviews of policies and procedures occur. The AQAA also told us that they have received one complaint since the last inspection, which was investigated and resolved within 28 days.
Annual Service Review Page 5 of 7 We received 5 responses to surveys sent out to staff and 9 from users of the service. Comments were all positive and included: The care I have received has been wonderful, and. Two people commented on the quality of the television reception. Staff comments were also positive, though two felt more local outings and activities were needed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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